latest Already a MATE?s
check out the latest Already a MATE? on mate
Looking to become a MATE?, Looking to become a MATE?, Internet plans, Looking to become a MATE?, Looking to become a MATE?, Nearly a MATE?, Nearly a MATE?, Mobile plans, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 7 September 2023
Does MATE offer priority assistance?
Short answer: No - MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-t...
Looking to become a MATE?, Internet plans, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 1 August 2019
What is the Network Boundary Point (NBP)?
The Network Boundary Point (NBP) is the point where the nbn® network ends — and where your responsibility (or your building’s) ...
Internet plans, Nearly a MATE?, Mobile plans, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing | 25 January 2022
How do I access the MATE self-care portal?
You can access your MATE self-care portal anytime using the link below: Go to self-care portal Self-care works best on ...
Internet plans, Already a MATE?, Already a MATE? | 7 February 2024
Use our app/self-care portal to move address
Moving house? Easy — you can move your internet service using the self-care portal or the myMATE app. This is the quickest w...
Already a MATE?, Accounts & billing | 15 August 2024
What are MATE's customer support hours?
Need a hand? Our Aussie support team is here to help. Customer support Live chat: Click the message icon in the bottom right ...
Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 24 August 2023
Is the support team available on public holidays?
Sorry mate, our Aussie-based support team takes a well-earned break on national public holidays, so we're not available via pho...
Already a MATE?, Accounts & billing | 5 September 2023
Why have I received an email about the price of my plan increasing?
If you’ve received an email about a price change, we want to be upfront about what’s changed and why. At MATE, we’re all abo...
Looking to become a MATE?, Internet plans, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 1 August 2019
What credit is offered for outages and faults?
In some situations, we may review a disruption for a goodwill credit to your account. Goodwill credits are not automatic and ar...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 1 August 2019
Will I always receive credit for my service being unavailable?
Not always. While we may offer a goodwill credit in some situations, it isn’t automatic and won’t apply to every outage or faul...
