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We often get asked this question. The time it takes to get you connected to the nbn will vary based on how the nbn is deliv...

MATE does not offer Priority Assistance. Priority Assistance is a service designed to help people with life-threatening medi...

At MATE, all of our nbn internet plans come with unlimited data and no lock-in contracts. The difference between each plan is t...

nbn supplied equipment refers to any equipment nbn installs in your home as part of the network rollout. nbn supplied equipm...

There are several reasons why your nbn internet order would be cancelled after you have signed up with MATE. You can find a bit...

Our No Worries nbn 100/20 and You Beaut 100/40 plans both offer a typical busy period (7pm-11pm) download speed of up to 95Mbps...

If you have been allocated a site appointment, you, or someone over the age of 18, need to be there for the allocated four-hour...

Connecting to the nbn broadband access network may require nbn supplied equipment to be installed within your premises by a cer...

NOTE: If this is regarding an nbn fault appointment, please refer to this FAQ. If this is regarding an nbn installation appo...