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looking to become a MATE?, looking to become a MATE?, nbn™ internet, looking to become a MATE?, looking to become a MATE?, nearly a MATE?, nearly a MATE?, mobiles, nearly a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 7 September 2023
does MATE offer priority assistance?
MATE does not offer Priority Assistance. Priority Assistance is a service designed to help people with life-threatening medi...
looking to become a MATE?, nbn™ internet, looking to become a MATE?, nearly a MATE?, already a MATE?, faults & outages | 5 March 2021
what does "residential grade" internet service mean?
We can definitely provide internet for businesses but all MATE internet services are classified as residential grade. nbn of...
nbn™ internet, looking to become a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 1 August 2019
what is the Network Boundary Point (NBP)?
The Network Boundary Point (NBP) is the end-point of the network and where our network provider’s responsibility ends. Any issu...
nbn™ internet, nearly a MATE?, already a MATE?, already a MATE?, faults & outages | 5 March 2021
how do I know if I have a fault or outage? (nbn FTTN/FTTB)
If you are experiencing issues with your nbn Fibre to the Node (FTTN) or Fibre to the Building (FTTB) service, we recommend per...
nbn™ internet, nearly a MATE?, already a MATE?, already a MATE?, faults & outages | 5 March 2021
how do I know if I have a fault or outage? (nbn FTTP)
If you are experiencing issues with your nbn Fibre to the Premises (FTTP) service, we recommend performing the following steps....
nbn™ internet, nearly a MATE?, already a MATE?, already a MATE?, faults & outages | 5 March 2021
how do I know if I have a fault or outage? (nbn HFC)
If you are experiencing issues with your nbn Hybrid Fibre Coaxial (HFC) service, we recommend performing the following steps. ...
nbn™ internet, nearly a MATE?, already a MATE?, already a MATE?, faults & outages | 5 March 2021
how do I know if I have a fault or outage? (nbn FTTC)
If you are experiencing issues with your nbn Fibre to the Curb (FTTC) service, we recommend performing the following steps. ...
nbn™ internet, nearly a MATE?, already a MATE?, already a MATE?, faults & outages | 5 March 2021
how do I know if I have a fault or outage? (Fixed Wireless)
If you are experiencing issues with your nbn Fixed Wireless service, we recommend performing the following steps. If you are...
nbn™ internet, looking to become a MATE?, nearly a MATE?, already a MATE?, already a MATE?, faults & outages | 17 November 2023
How do I log a fault for my internet service?
If you are experiencing issues on your MATE internet service, you can log a fault using our myMATE app. You can download our...
