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check out the latest looking to become a MATE? on mate
looking to become a MATE?, nbn™ internet, looking to become a MATE?, looking to become a MATE?, looking to become a MATE?, mobiles, nearly a MATE?, nearly a MATE?, nearly a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 7 September 2023
does MATE offer priority assistance?
MATE does not offer Priority Assistance. Priority Assistance is a service designed to help people with life-threatening medi...
nbn™ internet, looking to become a MATE?, looking to become a MATE?, nearly a MATE?, already a MATE?, faults & outages | 5 March 2021
what does "residential grade" internet service mean?
We can definitely provide internet for businesses but all MATE internet services are classified as residential grade. nbn of...
nbn™ internet, looking to become a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 1 August 2019
what is the Network Boundary Point (NBP)?
The Network Boundary Point (NBP) is the end-point of the network and where our network provider’s responsibility ends. Any issu...
looking to become a MATE?, nbn™ internet, nearly a MATE?, already a MATE?, already a MATE?, faults & outages | 17 November 2023
How do I log a fault for my internet service?
If you are experiencing issues on your MATE internet service, you can log a fault using our myMATE app. You can download our...
looking to become a MATE?, nearly a MATE?, already a MATE?, already a MATE? | 16 October 2023
what if my nbn fault appointment goes wrong?
NOTE: If this is regarding an nbn installation appointment, please refer to this FAQ. If this is regarding an nbn fault appo...
looking to become a MATE?, looking to become a MATE?, nbn™ internet, nearly a MATE?, nearly a MATE?, already a MATE? | 23 November 2023
what happens after I buy a MATE modem?
MATE offers a TP-Link VX230v Wi-Fi modem router that you can purchase upon signup. We'll pre-configure your modem/router rea...
looking to become a MATE?, nbn™ internet, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 1 August 2019
what credit is offered for outages and faults?
Any downtime credit is awarded from when a fault is first logged with MATE to when the network provider advises that they have ...
nbn™ internet, looking to become a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 1 August 2019
will I always receive credit for my service being unavailable?
Credit can not be provided if a fault or service disruption is deemed to be outside the Network Boundary Point (NBP) or is an i...
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what are your live chat open hours?
Our AI support bot, Grace, is available 24/7 to assist you and she's super helpful! If she can't assist with your specific r...
