fibre to the premises (FTTP) – MATE modem

step 1

locate the nbn™ FTTP Network Termination Device (NTD)

Find the indoor nbn™ FTTP Network Termination Device (NTD) in your home. This will usually be installed in a garage but may be located in an odd location such as a wardrobe, cupboard or underneath a staircase. Ensure you check your entire home for the NTD including any unusual places that you may not expect.

Nbn Utility Box

The nbn™ Network Termination Device (NTD) may be installed without a battery backup unit (as shown above) or with an optional battery backup unit. The image below shows the nbn™ Network Termination Device (NTD) installed alongside a battery backup unit. Please note that the battery backup adds little value to an nbn™ FTTP service. If your power is cut, your nbn™ NTD unit will continue to run for a limited time on the battery backup, but your wireless modem/router will not be powered, and any associated services such as n nbn phone (VoIP) service will also stop working.

Nbn Connections Home Installation

step 2

connect your MATE modem/router to the nbn™ FTTP Network Termination Device (NTD)

You will need to plug your MATE modem/router into your nbn™ FTTP Network Termination Device (NTD) to connect your Internet service. First, remove the cover on the NTD to access the ports on the bottom. Press the two clips on either side and lift the cover at an angle (as shown below) to remove it.

Modem Cover

Ensure that the included power cable from the power port on the back of the FTTP Network Termination Device (NTD) is plugged in and secure. Plug the other end of the power cable into a power wall outlet in your home and switch the powerpoint on.

After a few minutes, you should notice the POWER and OPTICAL lights on the front of the NTD turn solid green. If you have a battery backup unit installed, the ALARM button may also be green. If the optical light on your nbn™ FTTP NTD remains red or is off, please contact our support team for further troubleshooting.

Power Modem Lights

Now, take your MATE modem/router’s power supply cable and use it to connect your modem/router’s power port to an electrical outlet. Switch the powerpoint on.

Take the included YELLOW Ethernet cable and plug one end into the required yellow port marked UNI-D on the back of the nbn™ FTTP Network Termination Device (NTD). The active UNI-D port would have been sent to you via email and SMS – in many cases, this is usually UNI-D 1 but may be another number such as UNI-D 2, UNI-D 3 or UNI-D 4.

Nbn Connections

Plug the other end of this Ethernet cable into the BLUE WAN port on your MATE modem/router. The included yellow Ethernet cable is larger than a telephone cable. DO NOT use the grey telephone cable to plug in your MATE modem/router to the nbn™ FTTP Network Termination Device (NTD).

step 3

connect your devices to your MATE modem/router

Your MATE modem/router will begin broadcasting Wi-Fi as soon as it is plugged into power, turned on and has finished booting up. You can then connect your devices such as computers, phones and tablets via Wi-Fi.

Netcomm Nf18acv Modem

The modem’s Wi-Fi name and password is printed on a separate card included with the modem. The Wi-Fi name and password is also shown on the bottom of the modem as “WiFi Network Name” and “WiFi Password” for both the 2.4GHz and 5GHz networks.

Netcomm Wifi

If you have a computer nearby that you would like to connect via Ethernet, take another Ethernet cable and plug one end into any one of the modem’s yellow Ethernet ports (labelled LAN).

If you have issues connecting your MATE supplied modem/router, please contact our support team for further troubleshooting.