locate the telephone wall socket in your home
Find the telephone wall socket in your home. They’re most commonly found in the main living room space or bedrooms, but can sometimes be in the kitchen area. It should look something like the photo below. Make a note of all the sockets in your home, even ones that may be in non-ideal locations such as bedrooms.
If your home has an older style wall socket shown below (typically the plug is a yellow square with 3 prongs), you’ll need to purchase a Jackson adapter that allows you to plug in a modern RJ11 phone cable. These adapters can be purchased at most electronics and computer stores.
Disconnect all devices in your home such as telephones, modems, fax machines or anything else that is plugged into a telephone wall socket. It is very important that you have no other devices plugged into sockets in your home.
IMPORTANT: If you are porting your existing landline telephone number to an nbn™ phone (VoIP) service and you need to keep using your landline phone at the premises until the port is completed (porting can take up to six (6) weeks), you will need to purchase and connect a VDSL in-line filter/splitter to connect your phone and VDSL. A VDSL splitter can be purchased at most major electronics stores.
connect your MATE modem
Your MATE modem comes pre-configured and does not require any setup to connect your nbn™ Fibre to the Node (FTTN) service. Simply ensure the supplied grey telephone cable is plugged in – one end needs to be plugged into the grey DSL port on the back of your modem, and the other end to the wall socket in your premises. Ensure the power cable is plugged into the back of your modem and is connected to a power outlet and switched on.
If the DSL light on your MATE modem does not turn solid after 15 minutes and you have more than one socket in the home, please plug your MATE modem into all other sockets in your home, and turn the power on and off once plugged in.
Leave your MATE modem plugged into each socket for up to 15 minutes until the DSL light on the modem turns solid.
Your MATE modem will begin broadcasting Wi-Fi as soon as it is plugged into power, turned on and has finished booting up. You can then connect your devices such as computers, phones and tablets via Wi-Fi.
The modem’s Wi-Fi name and password are printed on a separate card included with the modem. The Wi-Fi name and password is also shown on the bottom of the modem as “WiFi Network Name” and “WiFi Password” for both the 2.4GHz and 5GHz networks.
If you have a computer nearby that you would like to connect via Ethernet, take another Ethernet cable and plug one end into any one of the modem’s yellow Ethernet ports (labelled LAN).
If you have issues connecting your MATE supplied modem/router, please contact our support team for further troubleshooting.