When nbn® first rolled out its network, customers didn’t get a choice of connection type. They received the technology available in their area.

Some addresses could get fibre direct to their home, but others could only get fibre near their property, with existing copper phone line wiring used the rest of the way.

The copper wiring used for some nbn® connections limits the speeds you can get. It’s older technology, and it’s more likely to be affected by damage, wear and tear, bad weather and other things outside your control.

An upgrade to FTTP, if available, gives you a more reliable connection and opens the door to faster plans.

A customer-initiated fibre upgrade is when you ask to move your current nbn® service to Fibre to the Premises (FTTP) under nbn’s Fibre Connect program. New fibre is installed to your home, and you sign up to an eligible plan:

• Fibre to the Curb (FTTC): eligible plans from Crikey nbn 25/10.
• Fibre to the Node or Building (FTTN/B): eligible plans from No Worries nbn 500/50, for a minimum of 12 months.

See every eligible plan, with typical evening speeds, in our Fibre Upgrade eligible plans FAQ.

It depends on when you ordered your Fibre Upgrade:

• Ordered after 10 December 2025: No, there’s no Early Termination Fee.
• Ordered before 10 December 2025: A $220 Early Termination Fee applies if you cancel, or move to a plan slower than nbn 500, within 12 months of your upgrade.

There’s no extra cost for a standard nbn® installation. You’ll just need to sign up to an eligible plan with MATE. Which plans you can choose depends on how your home connects to the nbn right now:

See every eligible plan, with typical evening speeds, in our Fibre Upgrade eligible plans FAQ.

The eligible locations for a fibre upgrade have been chosen by nbn® for reasons including:

• Demand: nbn® expects strong demand for faster plans in these city and regional areas.
• Workforce: nbn’s construction and delivery partners are ready to work here, having recently finished the network’s initial build.
• Cost: nbn® can roll out fibre here in a way that’s economical and efficient.

Fibre to the Premises (FTTP) uses a fibre line that runs all the way to an nbn® connection box installed in your home. You then plug your modem/router into the connection box.

To connect on FTTP, you’ll need a compatible modem/router with a WAN port that plugs into the nbn® connection box.

New nbn® equipment needs to be installed inside and outside your home to complete the upgrade. Once you sign up, we’ll place your order with nbn®, and nbn® will take care of the rest.

If it’s needed, nbn® will book a pre-installation visit first and contact you directly about it. nbn® will then book your installation appointment, and we’ll SMS and email you the date and time. nbn® may also send you an SMS separately.

To prepare for your installation, an nbn® technician will visit to check the outside of your home. nbn® will contact you directly to let you know when, but you don’t need to be home for this one.

This visit helps nbn® spot any obstacles early and prepare for your installation appointment. It usually takes 45 minutes to 1.5 hours.

During this visit, the technician may:

• Check the nbn® equipment in your street and any civil works needed.
• Do some minor, non-invasive work.

An nbn® technician will come back on a later date to install the nbn® equipment at your home. You, or another adult over 18, must be home for this appointment.

It usually takes 2 to 4 hours, but it could take longer for more complex connections. The technician will test that everything’s installed correctly before they leave.

During this appointment, the technician will:

• Install the nbn® fibre lead-in, the nbn® utility box and the drop cable (if these weren’t installed during the pre-installation visit).
• Install the nbn® connection box (inside or outside) and a power supply unit (inside). The technician will advise on the best spot.
• Test your nbn® FTTP service so it’s ready to activate.

The nbn® technician will install your new Fibre to the Premises connection alongside your existing connection.

As nbn® will be working on a live network, there may be short service interruptions during the pre-installation visit and installation appointment.

Your current service stays connected until your new FTTP service is up and running. What happens next depends on who your current service is with:

• Already with MATE? If you chose “When this subscription activates” when ordering, we’ll cancel your old service automatically once your Fibre is connected, so you won’t be billed for both.
• Switching to MATE from another provider? Keep your old service connected until your MATE Fibre service is up and running. Then contact your old provider to cancel it.

Not sure what to do? Our Aussie-based support team is happy to help.

The nbn® equipment installed at your home will include:

• The nbn® utility box (also known as the Premises Connection Device or PCD) on the outside of your home.
• The nbn® connection box (also known as the Network Termination Device or NTD) inside or outside your home.

The nbn® technician will advise on the best spot for the nbn® connection box.

In most cases, the nbn® connection box needs to be:

• Close to a power point.
• Near the nbn® utility box outside, usually towards the front of your home.
• Away from busy areas where it could get knocked or damaged.
• In a cool, dry, ventilated spot. It can’t go in damp or wet areas like a kitchen, bathroom or laundry, under a window that opens, or near gas lines or outdoor water systems.
• Somewhere the blinking lights won’t bother you, but where you can still easily check them.
• In the same building as your main electricity meter box or switchboard (not a separate garage or shed).

Every home is different, so you can chat about your options with the nbn® technician on the day.

The technician will try to fit in with where you’d like it, but things like wall types, distance to power and access to the outside utility box will affect where it goes.

The new nbn® connection box may not be able to go in the same spot as your current nbn® equipment.

If your current modem/router came from MATE, it’ll work with your new FTTP connection.

If you’re using your own modem/router (BYO), it’ll usually work with FTTP, but we can’t guarantee it in every case.

Once your FTTP connection is active, you’ll need to update your modem/router settings. We’ll email you the settings once your installation appointment is booked, and again once your FTTP connection is active.

Not sure if your modem/router will work? Contact our support team or check our list of modem/routers compatible with FTTP.

Fibre Upgrades are for homes on Fibre to the Node or Building (FTTN/B) and Fibre to the Curb (FTTC).

If you’re on Hybrid Fibre Coaxial (HFC), you can already get our faster plans, so an upgrade usually isn’t needed. Not sure what’s right for you? Our Aussie-based support team is happy to help you work out your options.

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Alice Springs, Araluen, Braitling, Ciccone, Desert Springs, East Side, Gillen, Ilpara, Larapinta, Mount Johns, Ross, Sadadeen, The Gap

Ainslie, Banks, Braddon, Campbell, Casey, Charnwood, Conder, Dickson, Dunlop, Gordon, Hume, Kingston, Lyneham, Macgregor, Monash, O’Connor, Reid, Turner, Yarralumla