hybrid fibre coaxial (HFC) – MATE modem

step 1

locate the nbn™ HFC Connection Device

Find the indoor nbn™ HFC Connection Device in your home. This will either be an Arris CM820 or an Arris CM8200 depending on what device was installed by nbn. It should look something like the black device in the below image.

Nbn Modem Device

nbn™ supplied equipment may be installed in several different ways depending on your premises. The image below shows the two main combinations of nbn™ supplied equipment for an HFC connection, including installation without a pay-TV service and installation with a splitter for pay-TV.

Nbn Connection Equipment Troubleshooting

step 2

plug in your nbn™ HFC Connection Device

You will need to plug in your nbn™ HFC Connection Device. Ensure the coaxial cable connection is plugged in via the included white cable from the back of the HFC Connection Device. The other end of the white coaxial cable should plug into the cable wall outlet or socket in your premises.

Nbn Device Plug

Plug the included black power cable from the power port on the back of the HFC Connection Device. Plug the other end of the power cable into a power wall outlet in your home and switch the power outlet on.

You will now need to wait for all four lights (POWER, DOWNSTREAM, UPSTREAM, ONLINE) on the front of the HFC Connection Box to turn solid green. This may take up to 10 minutes. DO NOT UNPLUG THE DEVICE DURING THIS TIME.

Nbn Device Green Lights

If the POWER, DOWNSTREAM, UPSTREAM, ONLINE lights on the front of the nbn™ HFC Connection Device do not turn solid green within 10 minutes, please contact our support team for troubleshooting.

step 3

connect your MATE modem to the nbn™ HFC Connection Device

Your MATE modem comes pre-configured and does not require any setup. Simply ensure the supplied yellow Ethernet cable is plugged from yellow UNI-D1 port on your nbn™ HFC Connection Device, into the blue WAN port on the back of your modem. Ensure the power cable is plugged into a power outlet and switched on.

The Ethernet cable is larger than a telephone cable. DO NOT use the telephone cable to plug in your modem/router to the nbn™ HFC Connection Device.

Netcomm Nf18acv Modem

Your MATE modem/router will begin broadcasting Wi-Fi as soon as it is plugged into power, turned on and has finished booting up. You can then connect your devices such as computers, phones and tablets via Wi-Fi.

The modem’s Wi-Fi name and password are printed on a separate card included with the modem. The Wi-Fi name and password is also shown on the bottom of the modem as “WiFi Network Name” and “WiFi Password” for both the 2.4GHz and 5GHz networks.

Netcomm Wifi

If you have a computer nearby that you would like to connect via Ethernet, take another Ethernet cable and plug one end into any one of the modem’s yellow Ethernet ports (labelled LAN). If you have issues connecting your MATE supplied modem/router, please contact our support team for further troubleshooting.