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hybrid fibre coaxial (HFC) – MATE modem

step 1

locate the nbn™ HFC Connection Device

Find the indoor nbn™ HFC Connection Device in your home. This will either be an Arris CM820 or an Arris CM8200 depending on what device was installed by nbn. It should look something like the black device in the below image.

Nbn Modem Device

nbn™ supplied equipment may be installed in several different ways depending on your premises. The image below shows the two main combinations of nbn™ supplied equipment for an HFC connection, including installation without a pay-TV service and installation with a splitter for pay-TV.

Nbn Connection Equipment Troubleshooting

step 2

plug in your nbn™ HFC Connection Device

You will need to plug in your nbn™ HFC Connection Device. Ensure the coaxial cable connection is plugged in via the included white cable from the back of the HFC Connection Device. The other end of the white coaxial cable should plug into the cable wall outlet or socket in your premises.

Nbn Device Plug

Plug the included black power cable from the power port on the back of the HFC Connection Device. Plug the other end of the power cable into a power wall outlet in your home and switch the power outlet on.

You will now need to wait for all four lights (POWER, DOWNSTREAM, UPSTREAM, ONLINE) on the front of the HFC Connection Box to turn solid green. This may take up to 10 minutes. DO NOT UNPLUG THE DEVICE DURING THIS TIME.

Nbn Device Green Lights

If the POWER, DOWNSTREAM, UPSTREAM, ONLINE lights on the front of the nbn™ HFC Connection Device do not turn solid green within 10 minutes, please contact our support team for troubleshooting.

step 3

connect your MATE modem to the nbn™ HFC Connection Device

Your MATE modem comes pre-configured and does not require any setup. Simply ensure the supplied yellow Ethernet cable is plugged from yellow UNI-D-1 port on your nbn™ HFC Connection Device, into the blue WAN port on the back of your modem. Ensure the power cable is plugged into a power outlet and switched on.

The Ethernet cable is larger than a telephone cable. DO NOT use the telephone cable to plug in your modem/router to the nbn™ HFC Connection Device.

Your MATE modem/router will begin broadcasting Wi-Fi as soon as it is plugged into power, turned on and has finished booting up. You can then connect your devices such as computers, phones and tablets via Wi-Fi.

We highly recommend connecting to the 5GHz Wi-Fi network where possible as this has a much more powerful speed

Vx230v + Vr400

Above Left: MATE TP-Link VX230v | Above Right: MATE TP-Link Archer VR400

Vr1600v + Nf18acv

Above Left: MATE TP-Link Archer VR1600v | Above Right: MATE NetComm NF18ACV

The modem’s Wi-Fi name and password is printed on the bottom of the modem. Depending on which MATE modem you have this will be referred to differently.

MATE TP-Link VX230v, Archer VR400 or VR1600v:

  • Wi-Fi network name – SSID
  • Wi-Fi password – Wireless Password/PIN


  • Wi-Fi network name – 2.4GHz WiFi Network Name / 5GHz WiFi Network Name
  • Wi-Fi password – 2.4GHz WiFi Password / 5GHz WiFi Password


TP-Link VX230v WiFi sticker

Above: MATE TP-Link VX230v

MATE TP-Link Modem Wi Fi details - VR400 and VR1600v

Above Left: MATE TP-Link Archer VR400 | Above Right: MATE TP-Link Archer VR1600v

MATE Netcomm Modem Wi Fi details

Above: MATE NetComm NF18ACV

If you have a computer nearby that you would like to connect via Ethernet, take another Ethernet cable and plug one end into any one of the modem’s yellow Ethernet ports (labelled LAN).

If you have issues connecting your MATE supplied modem/router, please contact our support team for further troubleshooting.