myMATE app | Download & manage your MATE internet & mobile

Q: What can I do with the myMATE app?

The myMATE app allows you to do the following: Change your plan: Easily upgrade or switch your internet or mobile plan at any time. Update payment details: Got a new card? Add it to your account in just a few taps. Request a payment extension: Need a bit more time to pay? Get an extension without waiting on the phone. Add new services: Moving house or adding another mobile plan? Add new internet or mobile services through the app. Check your data usage: Monitor your internet and mobile data usage at a glance. Report an internet fault: Experiencing connection issues? Log a fault without waiting on hold.

Q: How do I download the myMATE app?

The myMATE app is available for both Apple and Android devices. You can download it from the Apple App Store or Google Play.

Q: Is the myMATE app free to use?

Yes, the myMATE app is free to download and use for all MATE customers.

Q: How do I log in to the myMATE app?

To log in, use your MATE account number (referred to as your MATE code) and your account password. If you’ve forgotten your password, you can reset it by tapping “Forgot password” in the app, and a reset link will be sent to the registered mobile number on your account.

Q: Can I activate my MATE mobile SIM using the myMATE app?

Yes, you can activate your MATE mobile SIM directly through the myMATE app. After logging in, navigate to the “my orders” section and follow the prompts to activate your SIM.

Q: What is the bundle and save offer?

Our bundle and save offer means that a $10.00 discount will be applied to your internet service each month if there is an eligible MATE mobile service on the account at the time of billing. For example, our No Worries nbn 100/20 plan is normally $96 per month – if you add a MATE mobile service to the same account, a $10.00 discount will be applied, reducing the monthly nbn plan fee to $86 per month.

Our myMATE app in your pocket

Take control of your MATE account effortlessly

Download the myMATE app

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Manage your payments

Pay your bill 💳: Settle an outstanding balance securely, straight from the app. See how

Update your card ✏️: Add or edit your payment details in a few taps, so nothing gets missed.

Request an extension 🕒: Need a bit more time? Ask for a payment extension in a few steps, no phone call needed.

Manage your services

Check outages 🚦: See if there’s an outage in your area and when it’s expected to be fixed.

Report an nbn fault ⚙️: Something not right? Log a fault in a few taps and we’ll take it from there.

Check your data usage 📊: Keep an eye on your mobile data so there are no surprises on your bill.

Change your plan 🔄: Upgrade or adjust your mobile or nbn plan whenever life changes.

Need a new service?

Add a service ➕: Add internet or mobile in minutes, and check out bundle and save while you’re there.

Moving house? 📦: Take your service with you and set it up at your new address.

Upgrade to fibre 🚀: If you’re eligible, kick off your fibre upgrade in a few taps for faster, more reliable internet.

Frequently asked questions

What can I do with the myMATE app?

Here’s what you can do with the myMATE app:

📱 Change your plan: upgrade or switch your internet or mobile plan anytime

💳 Update payment details: got a new card? Add it in a few taps

🕒 Request a payment extension: need more time to pay? Sort it without waiting on the phone

🏠 Add new services: add internet or mobile straight from the app

📊 Check your data usage: keep an eye on internet and mobile data at a glance

⚙️ Report an internet fault: log a fault without waiting on hold

How do I download the myMATE app?

The myMATE app is free on both Apple and Android. Grab it here:

• Download on the App Store

• Get it on Google Play

Is the myMATE app free to use?

Yes! The myMATE app is free to download and use for all MATE customers.

How do I log in to the myMATE app?

Forgotten your password? Tap “Forgot password” in the app and we’ll send a reset link to the mobile number registered on your account.

Can I activate my MATE mobile SIM using the myMATE app?

Yes. You can activate your MATE mobile SIM right in the app. Once you’re logged in, head to “my orders” and follow the prompts to activate.

What is the bundle and save offer?

Bundle and save is our way of rewarding you for keeping your internet and mobile together. Have an eligible MATE mobile and nbn service on the same account, and we’ll take $10 per month off your internet, that’s $120 per year, for as long as you keep both active.

Only have one service? No worries. Add the other any time and the discount kicks in once it’s up and running. For the full details, see how the bundle discount works.

How do the "no lock-in contracts" work? Does this mean I can cancel anytime without penalties?

Exactly right. At MATE we want to keep you because you love our service, not because you’re locked in.

If you ever decide to leave, you can do so with no exit fees and no penalties.

What our mates are saying about us 👇

New mate customer - Easy to transfer and set up, good price compared to others, great having an Australian based helpdesk

Paul S.

Very happy, highly recommend - Discounted price makes Mate the best value for NBN. Sales team were friendly and helpful with arranging connection. Early days but no issues with the connection and seemed to work fine while 3 of were connected, two gaming and one watching sports.

T Smith

Great service as usual - FTTP installed very quickly which was great. I have had no issues with the connection, no drop outs. Seems to be very reliable.

Barbara L.

Great Product, Best Price, Good Service - This is my first NBN fibre experience. I've never been able to afford fixed WIFI before. MATE's great prices have made it possible, and I'm loving it. I'm on the lowest speed and plan (bundled with my mobile) because I'm solo resident, and it's excellent. Great prices, reasonable service (wish they had more tech phone staff and quicker hold times), friendly staff, and the product is really quite great. Thanks MATE.

Victoria

Why choose MATE?

Unlimited data on all internet plans

100% Australian support

No lock-in contracts

Bundle internet & mobile to save

myMATE - Our app, in your pocket