Simple, fast and easy connection with eSIM!

Get connected almost instantly with eSIM now available on all MATE mobile plans!

Instant activation

Say goodbye to physical SIM cards!

Embrace the ease of immediate connectivity with eSIM. Activate your MATE mobile plan instantly and enjoy uninterrupted service with just a few clicks.

eSIM’s digital nature ensures a seamless transition, keeping you connected always.

The simpler SIM

Sign-up, choose your plan and activate your eSIM

Buy, activate and manage your new MATE mobile service in a few taps. Simply select the eSIM option on sign up and get connected quicker than ever!

We’ll email you your QR code to download your eSIM profile after you have submitted your activation in our self-care portal or myMATE app.

Esim (2)

select your eSIM plan


4G data
12GB of data per month
download speeds are capped at 100Mbps on 4G
unlimited talk & text
to standard Aussie numbers
eSIM available
quick and simple activation with eSIM
Voice over LTE and Wi-Fi calling
VoLTE and Wi-Fi calling enabled
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100% Australian support

with no contracts and no plan change fees

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save when you bundle

bundle mobile and internet to save

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postpaid mobile with no contracts
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save when you bundle with an internet plan
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unlimited local, national, and mobile calls
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data banking on all plans
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award-winning Aussie support
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no plan change fees
$
30
month
Better Mates
25GB data
4G data
25GB of data per month
download speeds are capped at 100Mbps on 4G
unlimited talk & text
to standard Aussie numbers
unlimited international calls & sms
to 15 selected countries
eSIM available
quick and simple activation with eSIM
Voice over LTE and Wi-Fi calling
VoLTE and Wi-Fi calling enabled
Icon
100% Australian support

with no contracts and no plan change fees

Icon
save when you bundle

bundle mobile and internet to save

Icon
postpaid mobile with no contracts
Icon
save when you bundle with an internet plan
Icon
unlimited local, national, and mobile calls
Icon
data banking on all plans
Icon
award-winning Aussie support
Icon
no plan change fees
5G enabled (capped speeds apply)
32GB of data per month
download speeds are capped at 100mbps on 4G and 5G
unlimited talk & text
to standard Aussie numbers
unlimited international calls & sms
to 15 selected countries
eSIM available
quick and simple activation with eSIM
Voice over LTE and Wi-Fi calling
VoLTE and Wi-Fi calling enabled
Icon
100% Australian support

with no contracts and no plan change fees

Icon
save when you bundle

bundle mobile and internet to save

Icon
postpaid mobile with no contracts
Icon
save when you bundle with an internet plan
Icon
unlimited local, national, and mobile calls
Icon
data banking on all plans
Icon
award-winning Aussie support
Icon
no plan change fees
5G enabled (capped speeds apply)
50GB of data per month
download speeds are capped at 100mbps on 4G and 5G
unlimited talk & text
to standard Aussie numbers
unlimited international calls & sms
to 15 selected countries
eSIM available
quick and simple activation with eSIM
Voice over LTE and Wi-Fi calling
VoLTE and Wi-Fi calling enabled
Icon
100% Australian support

with no contracts and no plan change fees

Icon
save when you bundle

bundle mobile and internet to save

Icon
postpaid mobile with no contracts
Icon
save when you bundle with an internet plan
Icon
unlimited local, national, and mobile calls
Icon
data banking on all plans
Icon
award-winning Aussie support
Icon
no plan change fees
$
45
month
Brilliant Mates
5G
65GB data
5G enabled (capped speeds apply)
65GB of data per month
download speeds are capped at 100mbps on 4G and 5G
unlimited talk & text
to standard Aussie numbers
unlimited international calls & sms
to 15 selected countries
eSIM available
quick and simple activation with eSIM
Voice over LTE and Wi-Fi calling
VoLTE and Wi-Fi calling enabled
Icon
100% Australian support

with no contracts and no plan change fees

Icon
save when you bundle

bundle mobile and internet to save

Icon
postpaid mobile with no contracts
Icon
save when you bundle with an internet plan
Icon
unlimited local, national, and mobile calls
Icon
data banking on all plans
Icon
award-winning Aussie support
Icon
no plan change fees
5G enabled (capped speeds apply)
150GB of data per month
download speeds are capped at 250mbps on 4G and 5G
unlimited talk & text
to standard Aussie numbers
unlimited international calls & sms
to 15 selected countries
eSIM available
quick and simple activation with eSIM
Voice over LTE and Wi-Fi calling
VoLTE and Wi-Fi calling enabled
Icon
100% Australian support

with no contracts and no plan change fees

Icon
save when you bundle

bundle mobile and internet to save

Icon
postpaid mobile with no contracts
Icon
save when you bundle with an internet plan
Icon
unlimited local, national, and mobile calls
Icon
data banking on all plans
Icon
award-winning Aussie support
Icon
no plan change fees

Three easy steps with eSIM

Crystal clear calls

1 - Choose your plan

Choose one of our great value mobile plans, all with big data, all on Australia's trusted network. eSIM is available on all plans at no extra cost.

Esim Icon

2 - Select eSIM on signup

In the "build plan" section of the cart, select the checkbox that says "i would like an eSIM instead of a physical SIM".

Activate Icon

3 - Activate your eSIM

We'll email you your QR code to download your eSIM profile after you have submitted your activation in our self-care portal or myMATE app.

Frequently asked questions (FAQ)

What is eSIM

An eSIM (embedded SIM) is a digital SIM that allows you to sign up for a MATE mobile plan without the need to insert a physical SIM card into your device.

It means you can quickly activate your MATE mobile plan on the Telstra Wholesale Mobile Network without waiting for the delivery of a physical SIM card.

To activate a MATE mobile eSIM plan, once your sign-up order is complete, you will need both your eSIM-compatible device and another device connected to internet, such as a smartphone, tablet or computer.

Alternatively, you can print out the email we send you once you’ve signed up to capture the QR code as part of the eSIM activation.

How does eSIM work?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a MATE mobile plan without the need to insert a physical SIM card into your phone.

If you sign up for an eSIM plan or complete a SIM swap to eSIM, we will send you a QR Code by email which you scan with your phone’s camera. This will then start the process of downloading your eSIM onto your compatible device.

What mobile plans are eSIM compatible?

All MATE mobile plans are now compatible with eSIM. If you choose to sign up with an eSIM, you can activate it right away!

Simply follow these 3 easy steps to get started:

  1. Choose one of our great value mobile plans, all with big data, all on Australia’s trusted network
  2. In the “build plan” section of the cart, select the checkbox that says “i would like an eSIM instead of a physical SIM
  3. Once your order is submitted, you can activate your MATE mobile SIM card straight away in our self-care portal or myMATE app. We’ll email you your QR code to download your eSIM profile after you have submitted your activation.

How do I know if my device is eSIM compatible?

Please ensure that you visit the device manufacturer’s website to check if your device is compatible with an eSIM. 

eSIM only works with a select variety of new-generation devices including but not limited to: 

Apple 

  • iPhone XS / iPhone XS Max / iPhone XR or later 
  • iPad 8th gen / iPad Pro 11 (2020) or later 

Samsung 

  • Samsung Galaxy S20 / S20+ / S20 Ultra or later 
  • Samsung Galaxy Fold / Galaxy Z Fold / Galaxy Z Flip or later 
  • Samsung Galaxy Note20 / Note20 Ultra 

Google 

  • Google Pixel 4 / 4 XL or later 

Other 

  • Huawei P40 or later 
  • Motorola Razr (inc. 5G) or later 

Will using an eSIM change my plan?

No, there are no extra costs for using an eSIM and it behaves exactly like a physical SIM.

Can I access MATE's 5G network with an eSIM?

Yes. If your MATE mobile plan includes 5G network access and your device is 5G compatible, you can access the 5G network when you’re in Telstra Wholesale 5G coverage areas.

Can I use a physical SIM and an eSIM on my device?

Yes, as long as your phone supports DSDS (dual SIM, dual standby). Most phones do, but it’s best to check with the manufacturer. You can have one physical SIM and one eSIM ‘active’ at a time.

Each device will be different, but it will usually prompt you to choose which SIM you want to use for data, and what should happen with incoming/outgoing calls and messages to each SIM.

Can I use multiple eSIMs on my device?

In most cases, you can store more than one eSIM in your device, but you can use only one at a time. If you have multiple eSIMs downloaded, you can toggle between them in your device settings. Some devices may support multiple eSIMs being active, so please check with your manufacturer.

Can I share my mobile number with my smart watch?

eSIM companion plans for wearables, where you can pair your smart watch and phone on the same mobile number, are not currently available.

Can I use eSIM for my smart watch?

eSIM is currently available for Android smart watches, including devices like the Pixel Watch and Galaxy Watch. If you use eSIM on an Android smart watch, you will need to purchase a separate MATE mobile plan.

For Apple Watches, eSIM is not currently available.

I'm an existing customer - how do I change to an eSIM?

For existing customers, you can move from a physical SIM card to an eSIM by contacting our support team.

What happens if I delete my eSIM?

Deleting or removing an eSIM via your phone settings is like throwing away a physical SIM card, it can’t be recovered and each eSIM can only be downloaded once.

If you have accidentally deleted an eSIM, please contact our support team, and we will assist you with a SIM swap to a new eSIM.

Please note that deleting an eSIM does not cancel your MATE mobile plan.

What happens to my eSIM if I lose my phone?

Once you have a new compatible handset, simply contact our support team. They will be able to perform a SIM swap to issue you with a new eSIM and will provide instructions on how to download it to your new phone.

What happens if I didn’t receive the QR code or accidentally deleted the email?

Simply login to the MATE self-care portal and visit the ‘My Orders’ section where you will see your completed order and a button to ‘View eSIM Instructions’.

Alternatively, you can contact our support team who can re-send the email.

I have another question about eSIM

For any further inquiries or questions about eSIM please Live Chat with one of our team below:

Need more information? Check out our frequently asked questions (FAQ) about MATE mobile here

More about mobiles

Voice over LTE (VoLTE)

More about Voice over LTE

Voice over LTE (VoLTE) is an enhanced voice calling technology for smartphones, enabling you to make calls over the 4G network. Experience clearer phone calls & faster call connection times!

5g-internet-plans

5G mobile is here!

5G (short for 5th Generation) is the latest mobile network evolution following 3G and 4G. 5G is here and now available on selected mobile plans! Read more about MATE's 5G SIM only mobile plans!

Wi Fi Calling

More about Wi-Fi Calling

Wi-Fi Calling is now available on compatible devices, so you can keep your conversations going in more places - make voice calls even in areas with little or weak mobile signal.