Simple, fast and easy connection with eSIM!

An eSIM (embedded SIM) is a digital SIM that allows you to sign up for a MATE mobile plan without the need to insert a physical SIM card into your device.

It means you can quickly activate your MATE mobile plan on the Telstra Wholesale Mobile Network without waiting for the delivery of a physical SIM card.

To activate a MATE mobile eSIM plan, once your sign-up order is complete, you will need both your eSIM-compatible device and another device connected to internet, such as a smartphone, tablet or computer.

Alternatively, you can print out the email we send you once you’ve signed up to capture the QR code as part of the eSIM activation.

An eSIM (embedded SIM) is a digital SIM that allows you to activate a MATE mobile plan without the need to insert a physical SIM card into your phone.

If you sign up for an eSIM plan or complete a SIM swap to eSIM, we will send you a QR Code by email which you scan with your phone’s camera. This will then start the process of downloading your eSIM onto your compatible device.

All MATE mobile plans are now compatible with eSIM. If you choose to sign up with an eSIM, you can activate it right away!

Simply follow these 3 easy steps to get started:

1. Choose one of our great value mobile plans, all with big data, all on Australia’s trusted network
2. In the “build plan” section of the cart, select the checkbox that says “i would like an eSIM instead of a physical SIM“
3. Once your order is submitted, you can activate your MATE mobile SIM card straight away in our self-care portal or myMATE app. We’ll email you your QR code to download your eSIM profile after you have submitted your activation.

Please ensure that you visit the device manufacturer’s website to check if your device is compatible with an eSIM. 

eSIM only works with a select variety of new-generation devices including but not limited to: 

Apple 

• iPhone XS / iPhone XS Max / iPhone XR or later 

• iPad 8th gen / iPad Pro 11 (2020) or later 

Samsung 

• Samsung Galaxy S20 / S20+ / S20 Ultra or later 
• Samsung Galaxy Fold / Galaxy Z Fold / Galaxy Z Flip or later 
• Samsung Galaxy Note20 / Note20 Ultra 

Google 

• Google Pixel 4 / 4 XL or later 

Other 

• Huawei P40 or later 
• Motorola Razr (inc. 5G) or later 

No, there are no extra costs for using an eSIM and it behaves exactly like a physical SIM.

Yes. If your MATE mobile plan includes 5G network access and your device is 5G compatible, you can access the 5G network when you’re in Telstra Wholesale 5G coverage areas.

Yes, as long as your phone supports DSDS (dual SIM, dual standby). Most phones do, but it’s best to check with the manufacturer. You can have one physical SIM and one eSIM ‘active’ at a time.

Each device will be different, but it will usually prompt you to choose which SIM you want to use for data, and what should happen with incoming/outgoing calls and messages to each SIM.

In most cases, you can store more than one eSIM in your device, but you can use only one at a time. If you have multiple eSIMs downloaded, you can toggle between them in your device settings. Some devices may support multiple eSIMs being active, so please check with your manufacturer.

eSIM companion plans for wearables, where you can pair your smart watch and phone on the same mobile number, are not currently available.

eSIM is currently available for Android smart watches, including devices like the Pixel Watch and Galaxy Watch. If you use eSIM on an Android smart watch, you will need to purchase a separate MATE mobile plan.

For Apple Watches, eSIM is not currently available.

For existing customers, you can move from a physical SIM card to an eSIM by contacting our support team.

Deleting or removing an eSIM via your phone settings is like throwing away a physical SIM card, it can’t be recovered and each eSIM can only be downloaded once.

If you have accidentally deleted an eSIM, please contact our support team, and we will assist you with a SIM swap to a new eSIM.

Please note that deleting an eSIM does not cancel your MATE mobile plan.

Once you have a new compatible handset, simply contact our support team. They will be able to perform a SIM swap to issue you with a new eSIM and will provide instructions on how to download it to your new phone.

Simply login to the MATE self-care portal and visit the ‘My Orders’ section where you will see your completed order and a button to ‘View eSIM Instructions’.

Alternatively, you can contact our support team who can re-send the email.

For any further inquiries or questions about eSIM please Live Chat with one of our team below:

Open live chat

Need more information? Check out our frequently asked questions (FAQ) about MATE mobile here