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  • We must follow legislated rules to authenticate your identity and protect our customers from fraud and identity theft.

    We are required to use Multi-factor identity authentication (MFA) processes for all high-risk transactions. This is to make sure the person requesting a transaction or information is really you, or your authorised representative.

    Read more information about this process here.
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For more urgent support, you can contact us by phoning 13 14 13 during our support operating hours:

Monday to Friday - 8:30 AM to 7:00 PM Nationwide
Saturday & Sunday - 9:00 AM to 5:00 PM Nationwide

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