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locate the telephone wall socket in your home
Find the telephone wall socket in your home. They’re most commonly found in the main living room space or bedrooms, but can sometimes be in the kitchen area. It should look something like the photo below. Make a note of all the sockets in your home, even ones that may be in non-ideal locations such as bedrooms.
If your home has an older style wall socket shown below (typically the plug is a yellow square with 3 prongs), you’ll need to purchase a Jackson adapter that allows you to plug in a modern RJ11 phone cable. These adapters can be purchased at most electronics and computer stores.
IMPORTANT: If you are porting your existing landline telephone number to an nbn™ phone (VoIP) service and you need to keep using your landline phone at the premises until the port is completed (porting can take up to six (6) weeks), you will need to purchase and connect a VDSL in-line filter/splitter to connect your phone and VDSL. A VDSL splitter can be purchased at most major electronics stores.
plug in your VDSL modem to the telephone wall socket
Disconnect all devices in your home such as telephones, modems, fax machines or anything else that is plugged into a telephone wall socket. It is very important that you have no other devices plugged into sockets in your home.
Take your modem/router’s power supply cable and use it to connect your modem/router’s power port to an electrical outlet. Switch the powerpoint on.
Plug the included grey telephone cable that comes with your VDSL modem into the DSL/VDSL port on the back of your VDSL modem. Plug the other end of the telephone cable into your wall socket. The setup should look like the below image once completed.
You will now need to wait for the DSL light on your modem to turn solid – this may take up to 15 minutes. DO NOT UNPLUG THE DEVICE DURING THIS TIME.
If the DSL light on your VDSL modem does not turn solid after 15 minutes and you have more than one socket in the home, please plug your VDSL modem into other sockets in your home, and turn the power on and off once plugged in. Leave your VDSL modem plugged into each socket for up to 15 minutes until the DSL light on the modem turns solid.
If the DSL light on your VDSL modem does not turn solid green after 15 minutes and you have tried to connect this on all phone wall sockets in your home, please contact our support team for further troubleshooting.
connect and configure your BYO modem
Your BYO modem/router will need to be configured with your new MATE nbn™ details to work. You require a VDSL modem to use this service.
1. First, ensure the supplied telephone cable with your modem/router (this is usually grey or white) is plugged from the DSL/VDSL port on the back of your BYO modem, into the telephone wall socket in your premises. Ensure the power cable is plugged into a power outlet and switched on.
2. You will now need to connect your BYO modem/router to your device. You’ll need a computer, laptop, tablet or smartphone that is connected to your BYO modem/router via Ethernet or Wi-Fi.
3. Once you have connected your device to your BYO modem/router, open the web browser on your connected device and type in your modem/router’s default gateway/admin IP address in the address bar. This will be printed on the bottom or back of your modem/router depending on the make and model. Some of the most common addresses are 192.168.1.1, 192.168.20.1, 10.1.1.1 and 10.0.0.138. The IP gateway address for your modem/router will typically be printed on the bottom or back of your device.
4. Once you have accessed the gateway of your modem/router, you may see a login page. If there’s a username or login field, the default username will almost always be admin (it may even already be filled in). The default password is typically admin or password.
If you can’t log in with these settings, please check the manufacturer’s website for your BYO modem/router’s default login settings. If your BYO modem/router is secondhand or you have used it previously, it may have custom login details set. If you need to, you can factory reset the modem/router to return it to the default settings.
5. From here, it gets a little tricky to offer general advice for all BYO modem/routers. The layout of modem/router settings pages can vary greatly for each different device depending on the make and model. If you get stuck or it is not clear where you should change your internet settings, you need to check the manufacturer’s website for support information. Ideally, your modem/router will have a Setup Wizard or Quick Setup section that will run automatically the first time you log in to the settings, or there’ll be a fairly obvious button to launch it.
6. The Setup Wizard or Internet Settings section should run you through entering the required connection settings, step by step. The most important settings are the following:
Encapsulation or Connection Type – MUST BE SET TO PPPOE
Connection Mode/Access Type/Service Type – MUST BE SET TO VDSL
This will then allow you to enter your username (sometimes called Login) and password which are supplied in your MATE welcome email, titled “You’re nearly there mate!”
7. After completing the Setup Wizard or Internet Settings section and saving your settings, give the modem/router some time. Some modem/routers reboot automatically after every new configuration, while others simply need a few minutes to apply the settings.
Take a look at the lights on your modem router. Most should now be green, blue, purple or another “positive” colour. Many modem routers have lights that flash to indicate connection activity, so you shouldn’t be concerned if any lights are flashing unless the manufacturer’s support information specifically advises that flashing lights indicate a problem.
8. Hop on one of your computers or Wi-Fi devices and try to visit a website. If it works, your MATE nbn™ internet is up and running! If you have issues connecting, please contact our support team for further troubleshooting.