join thousands of Aussies already experiencing the mate difference
choose a provider you can trust like a mate
building connections that really matter
at MATE, we want a connection with our customers that goes beyond supplying you a service. we don’t want a friendship based around rules or regulations, so we are committed to having no lock-in contracts, and offering unlimited data on all of our internet packages. we won’t charge you any connection or set-up fees, and you won’t pay anything if you want to change your plan. this is how we do business with our mates!
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no contracts, ever
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unlimited data on all plans
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all Aussie based support
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no setup fee on all BYO modem plans
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no plan change fees
customer service drives everything we do
MATE is 100% Australian owned, and our customer service centre is based right here in your backyard. we employ local staff with a passion for providing phenomenal customer service
how we do things around here
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no contracts, ever
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unlimited data
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all Aussie based support
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no setup fee
because life’s too short to worry about
- poor or bad internet
- being promised something that never gets delivered
- spending hours listening to bad on-hold music
- lengthy, rock-solid contracts
- support staff that you can’t really understand
- companies out to make a quick buck
- wasting days waiting for connection
- slow-moving telcos who have lost touch with real customers
are you ready to be our mate?
what our mates are saying about us
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Mate are the only company that actually found my NBN connection. Literally every other provider could not find my property listing on the NBN database. They are compassionate to an individuals circumstance and try their best to work with you. Would highly recommend their services.
Jai N.
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Customer service is incredible, super friendly and extremely helpful. You are talking with people that also speak fluent English which is a plus when trying to communicate over the phone. There really is no complications with this company, so easy to sign up, and even easier to end the contract. (I was moving overseas) but if I wasn't, I would be happy to stay with Mate.
Esther
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Been with mate for almost a year now and I'm happy with the service provided and the price. Never experienced dropouts. I've moved house and the transition from one place to the other has been very smooth. Definitely recommend to others looking for a good service
Cosimo Vozza
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I'm 74 years old and I couldn't easily connect with the internet at our new house. I was coming from an FTTP to an FTTN connection. The Technician who made it happen during my phone call was very patient, very understanding and above all very knowledgeable. YES, my lifeline has been restored. Thank you Mates.
davrown
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Started on a 12mb connection. It was so easy to get connected. Mates had the job done in 1 day when optus had taken weeks until I gave up. Second month I wanted to go up to 25mb connection and mate explained that well. When I stuffed up the dates mate helped me fix that too (even though it was 100% my stuff up). Couldnt be happier with their customer service and ease of getting connected.
Jay
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I received the modem within 3 days of the order and the set up was very simple. There was an issue with the NBN box as I use Wireless NBN. The call centre was very helpful. There were no lengthy on holds or overseas call centre experience. The issue was fixed quickly. we are very happy with the service
Yasas S.
