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5G mobile is here!
The latest evolution of the mobile network
5G (short for 5th Generation) is the latest mobile network evolution following 3G and 4G.
The 5G mobile network can hold up to 10 times the information-carrying capacity of the current 4G network.
Therefore, the 5G mobile network provides users with higher mobile data speeds¹, improved connection ability, and lower latency.
5G is now available on selected MATE mobile plans!
¹ MATE uses the Telstra Wholesale Mobile Network, learn more here. The network capability of MATE’s Soul Mates 150GB 5G plan has access to download speeds up to a speed cap of 250Mbps on 4G and 5G. Speeds may vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. For more information, refer to our mobile plans page.
What you need to experience 5G
1
5G compatible handset
To take advantage of MATE's 5G network, you'll require a 5G handset
2
MATE 5G mobile plan
A MATE 5G-enabled mobile plan will give you access to 5G network speeds
3
5G network coverage
You'll need to be located in an area with 5G network coverage
Introducing our fastest 5G plan
Our Soul Mates 150GB 5G mobile plan, with faster speeds and more capacity to help you stay connected
$
55
month
Soul Mates
300GB* data
* for the first 3 months, then reverts to 150GB/month
5G enabled (capped speeds apply)
150GB of data per month
download speeds are capped at 250mbps on 4G and 5G
150GB of data per month
download speeds are capped at 250mbps on 4G and 5G
data banking
1000GB of banked data
1000GB of banked data
unlimited talk & text
to standard Aussie numbers
to standard Aussie numbers
unlimited international calls & sms
to 15 selected countries
to 15 selected countries
100% Australian support
with no contracts and no plan change fees
save when you bundle
bundle mobile and internet to save
postpaid mobile with no contracts
save when you bundle with an internet plan
unlimited local, national, and mobile calls
data banking on all plans
award-winning Aussie support
no plan change fees
Double Data offer
PROMO CODE: DOUBLEDATA
Sign up using the promo code DOUBLEDATA and activate a new Great Mates 32GB, Best Mates 50GB, Brilliant Mates 65GB or Soul Mates 150GB 5G mobile plan (‘eligible plans’) between 8 November 2023 and 31 January 2024 (‘promotion period’) and receive Double Data upon the connection and then the following two consecutive bill cycle refreshes.
See promo terms & conditions for detailsBenefits of 5G
5G delivers higher mobile data speeds, improved connection ability, and lower latency
Download movies, music and other large files in minutes instead of hours
Increased bandwidth means faster mobile data speeds and less congestion
Quick response times between device means less lag and loading times
Connects automatically to the 4G network when needed, ensuring you stay online
Don't need that much data?
See our full range of 5G & 4G plans here!
select your plan
$
25
month
Good Mates
12GB data
4G data
12GB of data per month
download speeds are capped at 100Mbps on 4G
12GB of data per month
download speeds are capped at 100Mbps on 4G
data banking
500GB of banked data
500GB of banked data
unlimited talk & text
to standard Aussie numbers
to standard Aussie numbers
100% Australian support
with no contracts and no plan change fees
save when you bundle
bundle mobile and internet to save
postpaid mobile with no contracts
save when you bundle with an internet plan
unlimited local, national, and mobile calls
data banking on all plans
award-winning Aussie support
no plan change fees
$
30
month
Better Mates
25GB data
4G data
25GB of data per month
download speeds are capped at 100Mbps on 4G
25GB of data per month
download speeds are capped at 100Mbps on 4G
data banking
500GB of banked data
500GB of banked data
unlimited talk & text
to standard Aussie numbers
to standard Aussie numbers
unlimited international calls & sms
to 15 selected countries
to 15 selected countries
100% Australian support
with no contracts and no plan change fees
save when you bundle
bundle mobile and internet to save
postpaid mobile with no contracts
save when you bundle with an internet plan
unlimited local, national, and mobile calls
data banking on all plans
award-winning Aussie support
no plan change fees
$
35
month
Great Mates
32GB 64GB* data
* for the first 3 months, then reverts to 32GB/month
5G enabled (capped speeds apply)
32GB of data per month
download speeds are capped at 100mbps on 4G and 5G
32GB of data per month
download speeds are capped at 100mbps on 4G and 5G
data banking
500GB of banked data
500GB of banked data
unlimited talk & text
to standard Aussie numbers
to standard Aussie numbers
unlimited international calls & sms
to 15 selected countries
to 15 selected countries
100% Australian support
with no contracts and no plan change fees
save when you bundle
bundle mobile and internet to save
postpaid mobile with no contracts
save when you bundle with an internet plan
unlimited local, national, and mobile calls
data banking on all plans
award-winning Aussie support
no plan change fees
Double Data offer
PROMO CODE: DOUBLEDATA
Sign up using the promo code DOUBLEDATA and activate a new Great Mates 32GB, Best Mates 50GB, Brilliant Mates 65GB or Soul Mates 150GB 5G mobile plan (‘eligible plans’) between 8 November 2023 and 31 January 2024 (‘promotion period’) and receive Double Data upon the connection and then the following two consecutive bill cycle refreshes.
See promo terms & conditions for details$
40
month
Best Mates
50GB 100GB* data
* for the first 3 months, then reverts to 50GB/month
5G enabled (capped speeds apply)
50GB of data per month
download speeds are capped at 100mbps on 4G and 5G
50GB of data per month
download speeds are capped at 100mbps on 4G and 5G
data banking
500GB of banked data
500GB of banked data
unlimited talk & text
to standard Aussie numbers
to standard Aussie numbers
unlimited international calls & sms
to 15 selected countries
to 15 selected countries
100% Australian support
with no contracts and no plan change fees
save when you bundle
bundle mobile and internet to save
postpaid mobile with no contracts
save when you bundle with an internet plan
unlimited local, national, and mobile calls
data banking on all plans
award-winning Aussie support
no plan change fees
Double Data offer
PROMO CODE: DOUBLEDATA
Sign up using the promo code DOUBLEDATA and activate a new Great Mates 32GB, Best Mates 50GB, Brilliant Mates 65GB or Soul Mates 150GB 5G mobile plan (‘eligible plans’) between 8 November 2023 and 31 January 2024 (‘promotion period’) and receive Double Data upon the connection and then the following two consecutive bill cycle refreshes.
See promo terms & conditions for details$
45
month
Brilliant Mates
65GB 130GB* data
* for the first 3 months, then reverts to 65GB/month
5G enabled (capped speeds apply)
65GB of data per month
download speeds are capped at 100mbps on 4G and 5G
65GB of data per month
download speeds are capped at 100mbps on 4G and 5G
data banking
1000GB of banked data
1000GB of banked data
unlimited talk & text
to standard Aussie numbers
to standard Aussie numbers
unlimited international calls & sms
to 15 selected countries
to 15 selected countries
100% Australian support
with no contracts and no plan change fees
save when you bundle
bundle mobile and internet to save
postpaid mobile with no contracts
save when you bundle with an internet plan
unlimited local, national, and mobile calls
data banking on all plans
award-winning Aussie support
no plan change fees
Double Data offer
PROMO CODE: DOUBLEDATA
Sign up using the promo code DOUBLEDATA and activate a new Great Mates 32GB, Best Mates 50GB, Brilliant Mates 65GB or Soul Mates 150GB 5G mobile plan (‘eligible plans’) between 8 November 2023 and 31 January 2024 (‘promotion period’) and receive Double Data upon the connection and then the following two consecutive bill cycle refreshes.
See promo terms & conditions for details$
55
month
Soul Mates
150GB 300GB* data
* for the first 3 months, then reverts to 150GB/month
5G enabled (capped speeds apply)
150GB of data per month
download speeds are capped at 250mbps on 4G and 5G
150GB of data per month
download speeds are capped at 250mbps on 4G and 5G
data banking
1000GB of banked data
1000GB of banked data
unlimited talk & text
to standard Aussie numbers
to standard Aussie numbers
unlimited international calls & sms
to 15 selected countries
to 15 selected countries
100% Australian support
with no contracts and no plan change fees
save when you bundle
bundle mobile and internet to save
postpaid mobile with no contracts
save when you bundle with an internet plan
unlimited local, national, and mobile calls
data banking on all plans
award-winning Aussie support
no plan change fees
Double Data offer
PROMO CODE: DOUBLEDATA
Sign up using the promo code DOUBLEDATA and activate a new Great Mates 32GB, Best Mates 50GB, Brilliant Mates 65GB or Soul Mates 150GB 5G mobile plan (‘eligible plans’) between 8 November 2023 and 31 January 2024 (‘promotion period’) and receive Double Data upon the connection and then the following two consecutive bill cycle refreshes.
See promo terms & conditions for detailsWhy make the switch to MATE?
Transfer your mobile number
Australia's trusted network
Unlimited talk & text to standard Aussie numbers
No lock-in contracts, ever
Frequently asked questions
What is 5G?
5G stands for 5th generation mobile network. It is the latest generation of mobile network technology and the next mobile network evolution, following 3G and 4G technologies.
Do I need a 5G device/handset to access 5G?
Yes. You will require a compatible 5G phone that is not locked to another provider, and a MATE 5G-enabled mobile plan. You’ll also need to be in a Telstra Wholesale 5G coverage area.
You can view our 5G coverage map to see where 5G is available and if it’s not when it will be coming to your area!5G with MATE is only available in selected areas and with selected plans.
What are the benefits of 5G?
5G delivers the latest mobile network technology so that users will notice higher mobile data speeds, improved connection ability, and lower latency.
How fast is 5G?
The network capability of MATE’s Soul Mates 150GB 5G plan has access to download speeds up to a speed cap of 250Mbps on 4G and 5G. When connected to 5G, typical download speeds are 10Mbps up to the speed cap of 250Mbps, while when connected to 4G typical download speeds are 5Mbps to 180Mbps. Upload speeds on 4G and 5G will typically be 1 to 40Mbps. On 3G*, typical download speeds are 1.1 to 20Mbps and typical upload speeds are 300kbps to 3Mbps.
The network capability of MATE’s Great Mates 32GB, best mates 50GB and Brilliant Mates 65GB mobile plans have access to download speeds of 10Mbps up to a speed cap of 100Mbps on 4G and 5G. Upload speeds will typically be 1 to 40Mbps. On 3G*, typical download speeds are 1.1 to 20Mbps and typical upload speeds are 300kbps to 3Mbps.
The network capability of MATE’s Good Mates 12GB and Better Mates 25GB mobile plans have access to download speeds of 10Mbps up to a speed cap of 100Mbps on 4G. Upload speeds will typically be 1 to 40Mbps. On 3G*, typical download speeds are 1.1 to 20Mbps and typical upload speeds are 300kbps to 3Mbps.
Speeds may vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
For more information, refer to our mobile plans page.
How do 5G speeds compare to 4G and 3G?
On 4G, typical download speeds are 10 to 100Mbps, and upload speeds are 1 to 40Mbps, in 4G coverage areas. On 3G*, typical download speeds are 1.1 to 20Mbps, and typical upload speeds are 300kbps to 3Mbps.
In addition to faster speeds, 5G adds more capacity and aims to deliver improved latency. There’s more room for everyone on the network so connected devices can maintain higher data speeds even in crowded areas.
How do I get 5G?
To get 5G with MATE, you need:
• A 5G compatible mobile handset and/or device that is not locked to another provider
• A MATE 5G mobile plan
• To be in a 5G coverage area
5G is now available on selected MATE mobile plans!
Is 5G available in my area?
You can check 5G availability in your area on our mobile coverage map.
MATE uses the Telstra Wholesale Mobile Network, learn more here.
The Telstra Wholesale Mobile Network coverage area reaches more than 98.8% of the Australian population with 3G*, 4G or 5G and covers more than 1.6m square kilometres of the Australian landmass.
The service provides 4G coverage reaching at least 98.7% of the Australian population and at least 75% with 5G.
* At end June 2024 3G network services will cease.
What if I don't have 5G?
Don’t fret! 5G devices will still use 4G, or 3G if 4G is unavailable. You won’t notice this, and it won’t affect your experience.
How will I know I have 5G coverage on my handset?
If you are in a 5G coverage area, a 5G symbol should appear on your device.
What happens when I am not in an area with 5G coverage?
Outside of 5G coverage, 5G devices will continue to use our 4G network, or 3G if 4G is unavailable.
Can a 5G phone use 4G?
Yes, when you are not in a 5G coverage zone, your phone will switch to 4G automatically.
Do I need a new SIM card?
No, you can use your existing MATE SIM card in a 5G phone even when you change your plan from a 4G plan to a 5G plan. There is no need to change your SIM.
Where can I purchase a 5G device?
5G phones can be purchased from all leading Australian electronics retailers, including JB Hi-Fi, The Good Guys and more.
Are there any data limits on MATE’s 5G mobile plans?
MATE’s 5G mobile plans come with varying monthly data allowances to cater to different usage needs. Take a look at our range of 5G plans to find the perfect plan with the right monthly data allowance for you.
Do MATE’s 5G mobile plans include unlimited standard national calls?
Yes, all MATE’s 5G mobile plans come with unlimited standard national calls, so you can stay connected with friends and family without worrying about call charges.
Are MATE’s 5G mobile plans available on a no lock-in contract basis?
Yes, MATE offers its 5G mobile plans on a no lock-in contract basis, giving you the flexibility to switch or cancel your plan without any additional fees.
Do I need to sign up for a new mobile service to access MATE’s 5G plans?
To access MATE’s 5G plans, you can either switch from your current service provider and sign up for new mobile services with MATE, or you can upgrade your existing MATE mobile service if you already have a 5G-compatible device.
More about 5G
MATE introduces 5G mobile!
MATE is proud to announce the release of our first 5G-enabled mobile plan, soul mates 5G.
What are the benefits of 5G?
5G is the latest generation of mobile technology and is the next evolution of mobile networks following 3G and 4G. 5G technology brings three main benefits to the table.
5G vs 4G mobile networks
What are the differences between 5G vs 4G? What does this new generation of mobile technology and mobile networks do that the old ones don’t and how does that affect download speeds?
what our mates are saying about us
-
Mate are the only company that actually found my NBN connection. Literally every other provider could not find my property listing on the NBN database. They are compassionate to an individuals circumstance and try their best to work with you. Would highly recommend their services.
Jai N.
-
Customer service is incredible, super friendly and extremely helpful. You are talking with people that also speak fluent English which is a plus when trying to communicate over the phone. There really is no complications with this company, so easy to sign up, and even easier to end the contract. (I was moving overseas) but if I wasn't, I would be happy to stay with Mate.
Esther
-
Been with mate for almost a year now and I'm happy with the service provided and the price. Never experienced dropouts. I've moved house and the transition from one place to the other has been very smooth. Definitely recommend to others looking for a good service
Cosimo Vozza
-
I'm 74 years old and I couldn't easily connect with the internet at our new house. I was coming from an FTTP to an FTTN connection. The Technician who made it happen during my phone call was very patient, very understanding and above all very knowledgeable. YES, my lifeline has been restored. Thank you Mates.
davrown
-
Started on a 12mb connection. It was so easy to get connected. Mates had the job done in 1 day when optus had taken weeks until I gave up. Second month I wanted to go up to 25mb connection and mate explained that well. When I stuffed up the dates mate helped me fix that too (even though it was 100% my stuff up). Couldnt be happier with their customer service and ease of getting connected.
Jay
-
I received the modem within 3 days of the order and the set up was very simple. There was an issue with the NBN box as I use Wireless NBN. The call centre was very helpful. There were no lengthy on holds or overseas call centre experience. The issue was fixed quickly. we are very happy with the service
Yasas S.
