locate the telephone wall socket in your home
Find the telephone wall socket in your home. They’re most commonly found in the main living room space or bedrooms, but can sometimes be in the kitchen area. It should look something like the photo below. Make a note of all the sockets in your home, even ones that may be in non-ideal locations such as bedrooms.
If your home has an older style wall socket shown below (typically the plug is a yellow square with 3 prongs), you’ll need to purchase a Jackson adapter that allows you to plug in a modern RJ11 telephone cable. These adapters can be purchased at most electronics and computer stores.
plug in your nbn™ Connection Device (NCD) to the telephone wall socket
Disconnect all devices in your home such as telephones, modems, fax machines or anything else that is plugged into a telephone wall socket. It is very important that you have no other devices plugged into sockets in your home. You will need to plug in your nbn™ Connection Device (NCD) first. Plug the included black power cable (A) from plug A (POWER) on the back of the NCD. Plug the other end of the power cable (A) into a power wall outlet in your home and switch the power point on.
Plug the included grey telephone cable (B) into plug B (WALL SOCKET) on the back of the NCD. Plug the other end of the telephone cable (B) into your wall socket. You will now need to wait for the connection light and the DSL light on the top of the NCD to turn solid blue – this may take up to 15 minutes. DO NOT UNPLUG THE DEVICE DURING THIS TIME.
If the connection light and DSL light on the top of the NCD do not turn solid blue after 15 minutes and you have more than one socket in the home, please plug the NCD into other sockets in your home, and turn the power on and off once plugged in. Leave the NCD plugged into each socket for up to 15 minutes until the lights turn blue.
If the connection light and DSL light on the top of the NCD do not turn solid blue after 15 minutes and you have tried to connect this on ALL phone wall sockets in your home, please contact our support team HERE for further troubleshooting.
plug in your BYO modem/router to the nbn™ Connection Device (NCD)
Take your modem/router’s power supply cable and use it to connect your modem/router’s power port to an electrical outlet. Switch the powerpoint on.
Take your Ethernet cable (this is typically blue, yellow, grey or white) and plug one end into plug C (GATEWAY) on the back of the nbn™ Connection Device (NCD). Plug the other end into the WAN port on your modem/router. This may also be labelled as INTERNET or WAN/LAN. The Ethernet cable is larger than a telephone cable. DO NOT use the telephone cable to plug in your modem/router to the nbn™ Connection Device (NCD).
The setup should look like the below image once completed.
connect and configure your BYO modem/router
Your BYO modem/router will need to be configured with your new MATE nbn™ details to work.
1. First, ensure the supplied yellow Ethernet cable with your modem/router (this is usually yellow, blue, grey or white) is plugged from plug C (GATEWAY) on your nbn™ Connection Device (NCD), into the WAN port on your modem. This WAN port may also be labelled as INTERNET or LAN/WAN depending on the make and model of your modem.
2. You will now need to connect your BYO modem/router to your device. You’ll need a computer, laptop, tablet or smartphone that is connected to your BYO modem/router via Ethernet or Wi-Fi.
3. Once you have connected your device to your BYO modem/router, open the web browser on your connected device and type in your modem/router’s default gateway/admin IP address in the address bar. This will be printed on the bottom or back of your modem/router depending on the make and model. Some of the most common addresses are 192.168.1.1, 192.168.20.1, 10.1.1.1 and 10.0.0.138. The IP gateway address for your modem/router will typically be printed on the bottom or back of your device.
4. Once you have accessed the gateway of your modem/router, you may see a login page. If there’s a username or login field, the default username will almost always be admin (it may even already be filled in). The default password is typically admin or password.
If you can’t log in with these settings, please check the manufacturer’s website for your BYO modem/router’s default login settings. If your BYO modem/router is secondhand or you have used it previously, it may have custom login details set. If you need to, you can factory reset the modem/router to return it to the default settings.
5. From here, it gets a little tricky to offer general advice for all BYO modem/routers. The layout of modem/router settings pages can vary greatly for each different device depending on the make and model. If you get stuck or it is not clear where you should change your internet settings, you need to check the manufacturer’s website for support information. Ideally, your modem/router will have a Setup Wizard or Quick Setup section that will run automatically the first time you log in to the settings, or there’ll be a fairly obvious button to launch it.
6. The Setup Wizard or Internet Settings section should run you through entering the required connection settings, step by step. The most important settings are the following:
Encapsulation or Connection Type – MUST BE SET TO PPPOE
Connection Mode/Access Type/Service Type – ETHERNET WAN/RESIDENTIAL GATEWAY/WIRELESS ROUTER MODE
This will then allow you to enter your username (sometimes called Login) and password which are supplied in your MATE welcome email, titled “You’re nearly there mate!”
7. After completing the Setup Wizard or Internet Settings section and saving your settings, give the modem/router some time. Some modem/routers reboot automatically after every new configuration, while others simply need a few minutes to apply the settings.
Your modem/router will need to successfully authenticate for the nbn™ service to become active, so leave it switched on for at least four (4) hours once plugged in and configured.
After this time, take a look at the lights on your modem router. Most should now be green, blue, purple or another “positive” colour. Many modem routers have lights that flash to indicate connection activity, so you shouldn’t be concerned if any lights are flashing unless the manufacturer’s support information specifically advises that flashing lights indicate a problem.
8. Hop on one of your computers or Wi-Fi devices and try to visit a website. If it works, your MATE nbn™ internet is up and running! If you have issues connecting, please contact our support team for further troubleshooting.