MATE’s internet services are residential grade.

MATE does not offer priority assistance services. If anyone at your Service Address has a life-threatening medical condition, please seek a provider that can offer you a priority assistance service.

This service is not suitable if you require an uninterrupted service.

As this is a residential-grade service, any credits/compensation for outages or disruptions fall under our standard compensation policy.

You are not eligible to claim, nor can we be held liable for any business interruption, economic loss, stress, inconvenience or interim service charges.

Our nbn for business plans are the same for individual customers as well as business customers. They all offer unlimited data internet services across the National Broadband Network (nbn), including all different nbn connection types like Fixed Wireless, Fibre to the Premises (FTTP), Fibre to the Curb (FTTC) and more.

Other internet providers tend to bump up the price of business nbn and business mobile broadband plans, even if it’s providing the same nbn services and nbn speeds. At MATE, we make sure our value is delivered to individuals as well as businesses across the nbn network. We want you to get an advantage with the nbn rollout!

As one of Australia’s leading internet service providers, we recognise that every business has unique internet requirements, and a one-size-fits-all approach to nbn business internet plans may not suit everyone. That’s why instead of offering a standard business nbn package like many other business nbn providers, we provide a range of residential-grade nbn plans that can accommodate the specific needs of your business.

Whether you need a static IP address, unlimited calls, or a mobile phone on Australia’s trusted network, MATE has options for you. For those who want a basic nbn connection with the actual speeds they’re paying for, MATE also offers ideal plans. Small businesses and entrepreneurs can easily find a plan that suits their individual needs and preferences.

Simply fill in our business form and let us know what services you require for your small business. A member from our sales team will give you a call to talk you through the best options based off the info you gave us! Whether it’s internet, mobile, VoIP or a combination of these, we have something that will fit your small business needs!

Absolutely! At MATE, we understand that businesses evolve and their internet requirements may change over time. As a result, we offer the flexibility to upgrade or downgrade your nbn plan as needed without paying for any plan change fees. We prioritise customer satisfaction and want to make sure you get the best value for your internet service, allowing you to seamlessly adapt your plan to your company’s changing needs.

Our unlimited data plans are designed to cater to various business requirements and we provide award-winning Aussie support to help you make the right choice. Plus, our 1-month money back guarantee means that if you’re not 100% satisfied with your MATE nbn service, we’ll provide a full refund of your plan for free. That means that when you sign up, you can be confident that you’re getting the best value for your money.

At MATE, we believe in fostering strong connections without tying our customers down to long-term contracts. That’s why we offer all of our nbn plans on a month-to-month basis without any lock-in contracts. We’re committed to providing quality service and value to our customers, and we don’t believe in hidden costs or restrictive terms.

We offer a 1-month money back guarantee on all of our nbn plans, giving you the opportunity to experience our service without any long-term commitment. That means that if you’re not happy with the MATE nbn service you’re receiving after the first month, we’ll give you 100% of your money back free of charge (conditions apply).

If you ever decide to cancel your MATE nbn plan, you can do so without incurring any penalties (conditions apply). To cancel your MATE nbn plan, contact us through the live chat on our website or give us a call on 13 14 13.

Yes, you can bundle a MATE 4G or 5G mobile plan with your MATE nbn plan to create a comprehensive communication solution for your business. We offer a range of phone plans with unlimited local and national calls, as well as international call packages, 500GB – 1000GB of banked data, and more! The best part is: bundling a phone service with your nbn plan can help streamline your business operations and save you $10 per month.

Yes, you can bundle your MATE nbn business plan with a home phone package. A MATE home phone service allows you to make and receive calls over VoIP using a VoIP-enabled landline phone connected to your residence. By bundling this service with a MATE nbn plan, you can experience the convenience of having both your internet and home phone needs on one bill, saving you money and simplifying bill management. Enjoy the best of both worlds: unlimited data, excellent typical evening speeds, and a convenient home phone service.

MATE offers a variety of nbn speed options to cater to the diverse needs of both individual and business customers, with all plans providing residential-grade services and unlimited data. This ensures that businesses can benefit from the same affordable and high-quality internet plans as individual customers, without compromising on value or performance.

Did you know about our KERR20 promo? You can get $120 discount over 6 months on ANY nbn plans¹ (T&Cs apply). Our range of business nbn plans includes the following options:

• Crikey 25/10 ($65/month – $45/month with KERR20)
  For just $65/month, this plan provides typical evening speeds of 25Mbps, suitable for small businesses with light internet usage needs. It’s perfect for basic online activities like browsing, email and social media, as well as streaming HD content on a single device.
• Ripper 50/20 ($75/month – $55/month with KERR20)
  At $75/month, this plan offers typical evening speeds of 48Mbps, ideal for small-sized businesses with moderate internet usage. It can accommodate multiple users and devices simultaneously, supporting activities like video conferencing and cloud-based applications.
• No Worries 100/20 ($85/month – $65/month with KERR20)
  Priced at $85/month, this plan delivers impressive typical evening speeds of 95Mbps, designed for businesses with more demanding internet requirements. It supports more than six users, online gaming and multiple HD streams or a single 4K video stream for high-quality daily entertainment.
• You Beaut 100/40 ($95/month – $75/month with KERR20)
  For $95/month, you can enjoy all the benefits of the Home Fast plan with the added advantage of double the maximum theoretical upload speed—40Mbps instead of 20Mbps. This plan is perfect for businesses that require faster upload speeds for activities such as uploading large files and video conferencing.
• Fair Dinkum 250/25 ($110/month – $90/month with KERR20)
  As a premium choice for businesses, the Fair Dinkum plan offers lightning-fast typical evening speeds of 202Mbps at just $110/month. This plan is great for businesses with heavy internet usage needs, enabling concurrent 4K video streaming, ultra-fast upload speeds and crystal-clear video calls. It’s an ideal solution for businesses that rely on high-speed internet for their daily operations and growth.

By offering a wide range of nbn speed options, MATE ensures that businesses can find the perfect plan to match their specific requirements and enjoy seamless, high-quality internet connectivity.

¹ $120 saving based on a connected internet service over a period of six months ($20 discount per month). Terms and conditions apply