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Returns policy | MATE mobile

What is MATE mobile’s returns policy?

MATE is committed to ensuring our customers are completely satisfied with their purchase and provides a returns policy for mobile SIM plans.

If you have placed an order for a physical MATE mobile SIM card and don’t wish to activate the SIM or change your mind, you can claim a refund of the upfront plan fee that was processed.

The refund will exclude $10.00 for postage and handling costs.

There is no need to return the SIM card to us if you do not wish to activate the SIM.

🔗 MATE mobile SIM return policy