locate the telephone wall socket in your home
Find the telephone wall socket in your home. They’re most commonly found in the main living room space or bedrooms, but can sometimes be in the kitchen area. It should look something like the photo below. Make a note of all the sockets in your home, even ones that may be in non-ideal locations such as bedrooms.
If your home has an older style wall socket shown below (typically the plug is a yellow square with 3 prongs), you’ll need to purchase a Jackson adapter that allows you to plug in a modern RJ11 telephone cable. These adapters can be purchased at most electronics and computer stores.
plug in your nbn™ Connection Device (NCD) to the telephone wall socket
Disconnect all devices in your home such as telephones, modems, fax machines or anything else that is plugged into a telephone wall socket. It is very important that you have no other devices plugged into sockets in your home.
You will need to plug in your nbn™ Connection Device (NCD) first. Plug the included black power cable (A) from plug A (POWER) on the back of the NCD. Plug the other end of the power cable (A) into a power wall outlet in your home and switch the powerpoint on.
Plug the included grey telephone cable (B) into plug B (WALL SOCKET) on the back of the NCD. Plug the other end of the telephone cable (B) into your wall socket.
You will now need to wait for the connection light and the DSL light on the top of the NCD to turn solid blue – this may take up to 15 minutes. DO NOT UNPLUG THE DEVICE DURING THIS TIME.
If the connection light and DSL light on the top of the NCD do not turn solid blue after 15 minutes and you have more than one socket in the home, please plug the NCD into other sockets in your home, and turn the power on and off once plugged in.
Leave the NCD plugged into each socket for up to 15 minutes until the lights turn blue.
If the connection light and DSL light on the top of the NCD do not turn solid blue after 15 minutes and you have tried to connect this on ALL phone wall sockets in your home, please contact our support team for further troubleshooting.
connect your MATE modem/router to the nbn™ Connection Device (NCD)
Your MATE modem comes pre-configured and does not require any setup. Simply ensure the supplied YELLOW Ethernet cable is plugged from plug C (GATEWAY) on your nbn™ Connection Device (NCD), into the blue WAN port on the back of your modem. Ensure the power cable is plugged into a power outlet and switched on.
Plug the other end into the BLUE WAN port on your MATE modem/router. The included YELLOW Ethernet cable is larger than the grey telephone cable. DO NOT use the grey telephone cable to plug in your MATE modem/router to the nbn™ Connection Device (NCD).
The setup should look like the below image once completed.
IMPORTANT: Your MATE modem/router will need to successfully authenticate for the nbn™ service to become active, so leave it switched on for at least four (4) hours once plugged in and configured.
connect your devices to your MATE modem/router
Your MATE modem/router will begin broadcasting Wi-Fi as soon as it is plugged into power, turned on and has finished booting up. You can then connect your devices such as computers, phones and tablets via Wi-Fi.
The modem’s Wi-Fi name and password is printed on a separate card included with the modem. The Wi-Fi name and password is also shown on the bottom of the modem as “WiFi Network Name” and “WiFi Password” for both the 2.4GHz and 5GHz networks.
If you have a computer nearby that you would like to connect via Ethernet, take another Ethernet cable and plug one end into any one of the modem’s yellow Ethernet ports (labelled LAN).
If you have issues connecting your MATE supplied modem/router, please contact our support team for further troubleshooting.