fixed wireless – MATE modem

locate the nbn™ Fixed Wireless Network Termination Device (WNTD)

Find the indoor nbn™ Fixed Wireless Network Termination Device (WNTD) in your home. This will usually be installed in a garage or main living area, but may be located in an odd location such as a wardrobe, cupboard or underneath a staircase. Ensure you check your entire home for the WNTD including any unusual places that you may not expect.

connect your modem/router to the nbn™ Fixed Wireless Network Termination Device (WNTD)

You will need to plug your modem/router into your nbn™ Fixed Wireless Network Termination Device (WNTD) to connect your Internet service.

First, ensure that the included power cable from the power port on the back of the Fixed Wireless Network Termination Device (WNTD) is plugged in and secure. Plug the other end of the power cable into a power wall outlet in your home and switch the powerpoint on.

After a few minutes, you should notice the POWER, STATUS and ODU lights on the front of the WNTD turn solid green. You should also then have at least one SIGNAL STRENGTH light on (this will usually be flashing).

If the STATUS or ODU lights on your nbn™ Fixed Wireless WNTD remain red or are off, please contact our support team for further troubleshooting.

Now, take your modem/router’s power supply cable and use it to connect your modem/router’s power port to an electrical outlet. Switch the powerpoint on.

Take your Ethernet cable (this is typically blue, yellow, grey or white) and plug one end into the required yellow port marked UNI-D on the back of the nbn™ Fixed Wireless Network Termination Device (WNTD).

The active UNI-D port would have been sent to you via email and SMS – in many cases, this is usually UNI-D 1 but may be another number such as UNI-D 2, UNI-D 3 or UNI-D 4.

Plug the other end of this Ethernet cable into the WAN port on your modem/router. This may also be labelled as INTERNET, WAN/LAN or FIBRE.

The Ethernet cable is larger than a telephone cable. DO NOT use the telephone cable to plug in your modem/router to the nbn™ Fixed Wireless Network Termination Device (WNTD).

connect your MATE modem

Your MATE modem comes pre-configured and does not require any setup. Simply ensure the supplied yellow Ethernet cable is plugged from the required yellow UNI-D port on your nbn™ Fixed Wireless Network Termination Device (WNTD), into the blue WAN port on the back of your modem. Ensure the power cable is plugged into a power outlet and switched on.

Your MATE modem/router will begin broadcasting Wi-Fi as soon as it is plugged into power, turned on and has finished booting up. You can then connect your devices such as computers, phones and tablets via Wi-Fi.

We highly recommend connecting to the 5GHz Wi-Fi network where possible as this has a much more powerful speed

Left: MATE TP-Link Archer VR1600v | Right: MATE NetComm NF18ACV

The modem’s Wi-Fi name and password is printed on the bottom of the modem. Depending on which MATE modem you have this will be referred to differently.

MATE TP-Link Archer VR1600v:

• Wi-Fi network name – SSID
• Wi-Fi password – Wireless Password/PIN

MATE NetComm NF18ACV:

• Wi-Fi network name – 2.4GHz WiFi Network Name / 5GHz WiFi Network Name
• Wi-Fi password – 2.4GHz WiFi Password / 5GHz WiFi Password

Left: MATE TP-Link Archer VR1600v | Right: MATE NetComm NF18ACV

If you have a computer nearby that you would like to connect via Ethernet, take another Ethernet cable and plug one end into any one of the modem’s yellow Ethernet ports (labelled LAN).

If you have issues connecting your MATE supplied modem/router, please contact our support team for further troubleshooting.