Enjoy more ways to connect with Wi-Fi Calling!
Introducing Wi-Fi Calling to keep your conversations going in more places
Enhanced voice calling technology
Now available on your MATE mobile service
Wi-Fi Calling is now available on compatible devices, so you can keep your conversations going in more places. Better still, calling features such as Voicemail, call waiting or call conference will still work as normal on Wi-Fi calling, so you won’t miss out on important messages or calls.
More ways to connect
Phone calls using a Wi-Fi network
Even with our great mobile network coverage, there are times when Wi-Fi Calling comes in handy. With a suitable Wi-Fi connection, you’ll be able to make voice calls even in areas with little or weak mobile signal, such as indoors or in some rural areas. And Wi-Fi Calling gives you another way to stay connected if there is an outage on the mobile network.
The benefits of Wi-Fi Calling
More ways to connect
With a suitable Wi-Fi connection, you’ll be able to make voice calls even in areas with little or weak mobile signal, such as indoors or in some rural areas.
Seamless call handover
Call dropouts are less of a worry if you move away from your Wi-Fi signal as our service transitions seamlessly between Wi-Fi and the mobile network.
Wi-Fi calling features
Calling features such as Voicemail, call waiting or call conference will still work as normal on Wi-Fi calling, so you won’t miss out on important messages or calls.
Frequently asked questions (FAQ)
What is Wi-Fi Calling?
Wi-Fi Calling enables you to make and receive phone calls over a suitable Wi-Fi connection. If you have a compatible mobile device, it can use a Wi-Fi network, rather than the mobile network, to make your voice calls.
Where is Wi-Fi Calling available?
To use Wi-Fi Calling, you’ll need a 4G mobile phone which is Wi-Fi Calling capable and a suitable Wi-Fi network. The best way to check if your device is capable of Wi-Fi Calling is to visit your phone maker’s website (it may be called Voice over Wi-Fi). If you have a VoLTE-enabled service, you should also have access to Wi-Fi Calling.
Does it cost extra to use Wi-Fi Calling?
No. There are no additional charges for Wi-Fi calling, and it does not use your monthly mobile data allowance. Any data you consume to make calls over Wi-Fi will be via your Wi-Fi service.
How do I know when I'm using Wi-Fi Calling?
If you’re using an iPhone, you’ll see Wi-Fi after the carrier name (“Telstra” or “mate.”) in the status bar. Then your calls will use Wi-Fi Calling. When mobile service is available, your iPhone will use it for emergency calls. If you turned on Wi-Fi Calling and mobile service isn’t available, emergency calls might use Wi-Fi calling.
If you’re using an Android device, you’ll see “Internet Call” or “Wi-Fi calling” on the notification screen. When you’re not connected to Wi-Fi, your calls will use your mobile carrier, which will show as “Telstra” or “mate.”
Do I need to enable Wi-Fi Calling on my device?
If you have a compatible device, you don’t have to worry about downloading apps to set up Wi-Fi Calling. You just need to ensure the Wi-Fi network details are set up on your phone and that you are connected to the Wi-Fi network. Then dial as normal. In general, your device will default to Wi-Fi Calling while connected to a suitable Wi-Fi connection.
Will I be able to make calls in areas with no mobile coverage?
Yes, if you are connected to a suitable Wi-Fi connection, you will be able to make Wi-Fi calls in your home or office even in areas with no mobile coverage.
Your phone will make and receive calls over the Wi-Fi network, provided you remain in Wi-Fi coverage all the time.
What happens when I move from mobile coverage to Wi-Fi calling?
Mobile calls handover seamlessly between VoLTE and Wi-Fi Calling. If you’re on the 4G network, your call will seamlessly move between the Wi-Fi and 4G.
If there’s no mobile connection available, then your call will drop out when you leave Wi-Fi coverage.
Is Wi-Fi Calling secure?
Yes, your smartphone or tablet must still authenticate with the Telstra Wholesale Network. So, Wi-Fi voice calls are protected by the same secure industry standards as other mobile calls.
Will Wi-Fi Calling work overseas?
Wi-Fi Calling will not work overseas as international roaming is not available on MATE mobile plans.
Does Voicemail work using Wi-Fi Calling?
Yes, your calling features such as Voicemail, call waiting or call conference will still work as normal on Wi-Fi calling.
Wi-Fi Calling is not working on my device, why?
Wi-Fi Calling is automatically enabled on MATE’s mobile network but requires a compatible handset to work.
If you are unsure if your mobile handset is Wi-Fi Calling compatible, please get in touch with the manufacturer of your device.
I have another question about Wi-Fi Calling
For any further inquiries or questions about Wi-Fi Calling please Live Chat with one of our team below:
Need more information? Check out our frequently asked questions (FAQ) about MATE mobile here
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