thanks for choosing mate mobile

get ready to go to your chatty place

 

to activate your service you’ll need:

 

1/ the new SIM card that was sent to you by MATE

2/ your MATE account number

 

 

MATE account number

would you like to keep your existing number or to get a new number?

existing mobile number

to transfer your mobile number to MATE, please provide either:
∙ the account number of your existing provider, OR
∙ the date of birth connected to the account

date of birth

old account number

who is your existing provider?

choose a number

new SIM number

 

some things to know…

 

a. activating your number with mate communicate will generally take between 10 minutes and 24 hours, however it may take longer depending on the network you are moving from (if porting). activation will only occur during business hours: mon-fri (8am-8pm AEST) & sat (10am-6pm AEST) and there is no porting on sundays and or national public holidays.

b. to know when your service is active, place your SIM card in your phone and turn your phone on. if it is not active straight away, turn your phone on and off every 10 minutes or so. if after an hour it is still not active, please contact mate communicate on 1300 876 283, option 2.

c. the SIM card number is shown on the SIM card that you would have received in the post. the SIM card number is 9 digits long, and for example looks like: 4649 0000 0N. when entering the SIM card number, exclude the letter on the end.