to activate your SIM you’ll need:

1. the new SIM card that was sent to you by MATE

2. your current MATE code/account number

MATE code/account number would you like to keep your existing number or get a new number? I would like a new number I would like to keep my existing number

existing mobile number

is your current mobile service post-paid or pre-paid?

post-paid pre-paid

date of birth (associated with this service)

old account number (associated with this service)

who is your existing provider?

choose a number

choose your plan new SIM number

By ticking this box I acknowledge that I have read, understood and agree to all of Mate Communicate’s Terms and Conditions, Critical Information Summary (CIS) and all of Mate Communicate’s relevant policies for the Mobile Bundled Product. I also consent that any future changes to any of these policies will apply to my service.

I acknowledge that I am legally entitled to all rights attached to my existing mobile number

I consent to porting my current mobile number to Mate Communicate

some things to know…

1.  the SIM card number is shown on the SIM card that you would have received in the post. the SIM card number is 9 digits long, and for example looks like: 4649 1234 0N. When entering the SIM card number in the activation form, you must exclude the letter on the end.

2.  activating your number with MATE will generally take between 10 minutes and 24 hours, however, it may take longer depending on the network you are moving from (if porting). activation will only occur during business hours: mon-fri (8am-8pm AEST) & sat (10am-6pm AEST) and there is no porting on sundays and or national public holidays.

3.  you will know your new mobile service is active when the SIM card with your previous provider no longer works. When this occurs, place your new MATE SIM card in your phone and turn your phone on. if it is not active straight away, turn your phone on and off every 10 minutes or so. if after an hour it is still not active, please contact us on 13 14 13 or email support@letsbemates.com.au.