thanks for choosing mate mobile

get ready to go to your chatty place

 

to activate your SIM you’ll need:

 

1. the new SIM card that was sent to you by MATE

2. your current MATE code/account number

 

 

MATE account number

would you like to keep your existing number or to get a new number?

existing mobile number

is your current mobile service post-paid or pre-paid?

date of birth (associated with this service)

old account number (associated with this service)

who is your existing provider?

choose a number

choose your plan

new SIM number

some things to know…

1. the SIM card number is shown on the SIM card that you would have received in the post. the SIM card number is 9 digits long, and for example looks like: 4649 1234 0N. When entering the SIM card number in the activation form, you must exclude the letter on the end.

2. activating your number with MATE will generally take between 10 minutes and 24 hours, however, it may take longer depending on the network you are moving from (if porting). activation will only occur during business hours: mon-fri (8am-8pm AEST) & sat (10am-6pm AEST) and there is no porting on Sundays and or national public holidays.

3. you will know your service is active when the SIM card with your previous provider no longer works. When this occurs, place your new MATE SIM card in your phone and turn your phone on. if it is not active straight away, turn your phone on and off every 10 minutes or so. if after an hour it is still not active, please contact MATE on 13 14 13, option 2 or email support@letsbemates.com.au.

why mate mobile?

No Lock-In Contractsno contracts, ever

Unlimited Dataunlimited data on all plans

All Aussie Based SupportAustralia’s most trusted network

All Aussie Based Supportall Aussie based support

important mobile stuff

mobile – international call charges
financial hardship
general terms
postpaid

 

mobile – price table summary

This is the summarised MATE mobile price table

general

Increments (Calls) Per 60 seconds
Increments (Data) Per Kilobyte (kB)
Standard Text Message (SMS) 160 characters

call pricing

Emergency Calls (000, 112) Free within Australia
1800 Numbers Free within Australia
13/1300 Numbers Free within Australia
1100 Dial Before You Dig Free within Australia
19 Numbers (Special Services) Disabled – Not Available
Directory Assistance (1223) Flagfall $0.95 + $0.05 per minute
Call Forwarding Australia $0.55 per minute
Call Forwarding International Charged at International Call Rates
National Video Calling Flagfall $0.33 + $0.88 per minute
International Video Calling Flagfall $0.44 + $1.48 per minute
Telstra Mobile Satellite Flagfall $0.39 + $1.20 per minute
Optus MobileSat Flagfall $0.36 + $1.98 per minute

other pricing

Voicemail Retrieval Free within Australia
National Fixed Line Calls Free within Australia
National Mobile Network Calls Free within Australia
Flagfall Free within Australia
National SMS Free within Australia
International SMS $0.75 per SMS
SMS to 13/1300 $0.11 per SMS
SMS to 18/1800 $0.11 per SMS
Premium SMS (e.g. to 1-900 numbers) Disabled – Not Available
SMS to Telstra Mobile Satellite  [014710, x1, x2, x4, x5, x6] $0.50 per SMS
SMS to Optus MobileSat  [01451, x2, x3] $0.50 per SMS
National MMS Free within Australia
National Video MMS $0.77 per MMS
International MMS $0.75 per MMS
International Video MMS $0.77 per MMS
MMS Telstra Mobile Satellite  [014710, x1, x2, x4, x5, x6] $0.77 per MMS
MMS Optus MobileSat  [01451, x2, x3] $0.77 per MMS
Excess data $10.00 per 1GB up to a maximum of 5GB, then capped

 

 

estimated data usage

The amount of data you will use depends on what services/features you access on your MATE mobile service. Some types of files or features use a lot of data. These include:

  • downloading music, photos, movies and software;
  • software updates;
  • streaming video (such as YouTube);
  • playing mobile games online;
  • sending emails with large files attached (such as video, music or picture files);
  • uploading – such as loading photos and videos onto your social networks like Facebook, Instagram, Twitter etc.
  • video and voice calling.

Knowing how much data different activities, like emailing, browsing the internet, and streaming video or audio content use can also help you to keep your data use in check. See an example below:

 

activity

approximate data used

Sending or receiving 40 emails without attachments 2 MB
Visiting 5 different web pages 2 MB
Browsing Facebook for 10 minutes 3 MB
Streaming 10 minutes of audio content 10 MB
Streaming 10 minutes of video on YouTube (standard definition) 70 MB
Making a 10 minute call on Skype (standard not video) 10 MB
Uploading 10 photos 40 MB

 

MATE ABN 33 165 670 413 uses parts of Telstra’s 4G and 3G mobile network. See coverage map

 

why mate mobile?

No Lock-In Contractsno contracts, ever

Unlimited Dataunlimited data on all plans

All Aussie Based SupportAustralia’s trusted network

All Aussie Based Supportall Aussie based support

important mobile stuff

mobile – international call charges
financial hardship
general terms
postpaid

 

mobile – price table summary

This is the summarised MATE mobile price table

general

Increments (Calls) Per 60 seconds
Increments (Data) Per Kilobyte (kB)
Standard Text Message (SMS) 160 characters

call pricing

Emergency Calls (000, 112) Free within Australia
1800 Numbers Free within Australia
13/1300 Numbers Free within Australia
1100 Dial Before You Dig Free within Australia
19 Numbers (Special Services) Disabled – Not Available
Directory Assistance (1223) Flagfall $0.95 + $0.05 per minute
Call Forwarding Australia $0.55 per minute
Call Forwarding International Charged at International Call Rates
National Video Calling Flagfall $0.33 + $0.88 per minute
International Video Calling Flagfall $0.44 + $1.48 per minute
Telstra Mobile Satellite Flagfall $0.39 + $1.20 per minute
Optus MobileSat Flagfall $0.36 + $1.98 per minute

other pricing

Voicemail Retrieval Free within Australia
National Fixed Line Calls Free within Australia
National Mobile Network Calls Free within Australia
Flagfall Free within Australia
National SMS Free within Australia
International SMS $0.75 per SMS
SMS to 13/1300 $0.11 per SMS
SMS to 18/1800 $0.11 per SMS
Premium SMS (e.g. to 1-900 numbers) Disabled – Not Available
SMS to Telstra Mobile Satellite  [014710, x1, x2, x4, x5, x6] $0.50 per SMS
SMS to Optus MobileSat  [01451, x2, x3] $0.50 per SMS
National MMS Free within Australia
National Video MMS $0.77 per MMS
International MMS $0.75 per MMS
International Video MMS $0.77 per MMS
MMS Telstra Mobile Satellite  [014710, x1, x2, x4, x5, x6] $0.77 per MMS
MMS Optus MobileSat  [01451, x2, x3] $0.77 per MMS
Excess data $10.00 per 1GB up to a maximum of 5GB, then capped

 

 

estimated data usage

The amount of data you will use depends on what services/features you access on your MATE mobile service. Some types of files or features use a lot of data. These include:

  • downloading music, photos, movies and software;
  • software updates;
  • streaming video (such as YouTube);
  • playing mobile games online;
  • sending emails with large files attached (such as video, music or picture files);
  • uploading – such as loading photos and videos onto your social networks like Facebook, Instagram, Twitter etc.
  • video and voice calling.

Knowing how much data different activities, like emailing, browsing the internet, and streaming video or audio content use can also help you to keep your data use in check. See an example below:

 

activity

approximate data used

Sending or receiving 40 emails without attachments 2 MB
Visiting 5 different web pages 2 MB
Browsing Facebook for 10 minutes 3 MB
Streaming 10 minutes of audio content 10 MB
Streaming 10 minutes of video on YouTube (standard definition) 70 MB
Making a 10 minute call on Skype (standard not video) 10 MB
Uploading 10 photos 40 MB

 

MATE ABN 33 165 670 413 uses parts of Telstra’s 4G and 3G mobile network. See coverage map

 

why mate mobile?

No Lock-In Contractsno contracts, ever

Unlimited Dataunlimited data on all plans

All Aussie Based SupportAustralia’s trusted network

All Aussie Based Supportall Aussie based support

important mobile stuff

mobile – international call charges
financial hardship
general terms
postpaid

 

mobile – price table summary

This is the summarised MATE mobile price table

general

Increments (Calls) Per 60 seconds
Increments (Data) Per Kilobyte (kB)
Standard Text Message (SMS) 160 characters

call pricing

Emergency Calls (000, 112) Free within Australia
1800 Numbers Free within Australia
13/1300 Numbers Free within Australia
1100 Dial Before You Dig Free within Australia
19 Numbers (Special Services) Disabled – Not Available
Directory Assistance (1223) Flagfall $0.95 + $0.05 per minute
Call Forwarding Australia $0.55 per minute
Call Forwarding International Charged at International Call Rates
National Video Calling Flagfall $0.33 + $0.88 per minute
International Video Calling Flagfall $0.44 + $1.48 per minute
Telstra Mobile Satellite Flagfall $0.39 + $1.20 per minute
Optus MobileSat Flagfall $0.36 + $1.98 per minute

other pricing

Voicemail Retrieval Free within Australia
National Fixed Line Calls Free within Australia
National Mobile Network Calls Free within Australia
Flagfall Free within Australia
National SMS Free within Australia
International SMS $0.75 per SMS
SMS to 13/1300 $0.11 per SMS
SMS to 18/1800 $0.11 per SMS
Premium SMS (e.g. to 1-900 numbers) Disabled – Not Available
SMS to Telstra Mobile Satellite  [014710, x1, x2, x4, x5, x6] $0.50 per SMS
SMS to Optus MobileSat  [01451, x2, x3] $0.50 per SMS
National MMS Free within Australia
National Video MMS $0.77 per MMS
International MMS $0.75 per MMS
International Video MMS $0.77 per MMS
MMS Telstra Mobile Satellite  [014710, x1, x2, x4, x5, x6] $0.77 per MMS
MMS Optus MobileSat  [01451, x2, x3] $0.77 per MMS
Excess data $10.00 per 1GB up to a maximum of 5GB, then capped

 

 

estimated data usage

The amount of data you will use depends on what services/features you access on your MATE mobile service. Some types of files or features use a lot of data. These include:

  • downloading music, photos, movies and software;
  • software updates;
  • streaming video (such as YouTube);
  • playing mobile games online;
  • sending emails with large files attached (such as video, music or picture files);
  • uploading – such as loading photos and videos onto your social networks like Facebook, Instagram, Twitter etc.
  • video and voice calling.

Knowing how much data different activities, like emailing, browsing the internet, and streaming video or audio content use can also help you to keep your data use in check. See an example below:

 

activity

approximate data used

Sending or receiving 40 emails without attachments 2 MB
Visiting 5 different web pages 2 MB
Browsing Facebook for 10 minutes 3 MB
Streaming 10 minutes of audio content 10 MB
Streaming 10 minutes of video on YouTube (standard definition) 70 MB
Making a 10 minute call on Skype (standard not video) 10 MB
Uploading 10 photos 40 MB

 

MATE ABN 33 165 670 413 uses parts of Telstra’s 4G and 3G mobile network. See coverage map