thanks for choosing mate mobile
get ready to go to your chatty place
to activate your service you’ll need:
1/ to have placed an order and selected your plan online or over the phone with mate communicate
2/ the new SIM card that has been posted to you
3/ the order reference number that was emailed and sent via SMS to you
some things to know…
a. activating your number with mate communicate will generally take between 10 minutes and 1 hour, however it may take longer depending on the network you are moving from (if porting). activation will only occur during business hours: mon-fri (8am-8pm AEST) & sat (10am-6pm AEST) and there is no porting on sundays and or national public holidays.
b. to know when your service is active, place your SIM card in your phone and turn your phone on. if it is not active straight away, turn your phone on and off every 10 minutes or so. if after an hour it is still not active, please contact mate communicate on 1300 876 283, option 2.
c. the order reference number was emailed to you with a subject of “mobile order reference”. please review your emails to obtain this order reference.
d. the SIM card number is shown on the SIM card that you would have received in the post. the SIM card number is 9 digits long, and for example looks like: 4649 0000 0N. when entering the SIM card number, exclude the letter on the end.
