thanks for choosing mate mobile
get ready to go to your chatty place
to activate your SIM you’ll need:
1. the new SIM card that was sent to you by MATE
2. your current MATE account number
some things to know…
1. the SIM card number is shown on the SIM card that you would have received in the post. the SIM card number is 9 digits long, and for example looks like: 4649 1234 0N. When entering the SIM card number in the activation form, you must exclude the letter on the end.
2. activating your number with MATE will generally take between 10 minutes and 24 hours, however, it may take longer depending on the network you are moving from (if porting). activation will only occur during business hours: mon-fri (8am-8pm AEST) & sat (10am-6pm AEST) and there is no porting on Sundays and or national public holidays.
3. you will know your service is active when the SIM card with your previous provider no longer works. When this occurs, place your new MATE SIM card in your phone and turn your phone on. if it is not active straight away, turn your phone on and off every 10 minutes or so. if after an hour it is still not active, please contact MATE on 13 14 13, option 2 or email support@letsbemates.com.au.
why mate mobile?
no contracts, ever
unlimited data on all plans
Australia’s most trusted network
all Aussie based support
important mobile stuff
mobile – international call charges
financial hardship
general terms
postpaid
mobile – price table summary
This is the summarised MATE mobile price table
general |
|
| Increments (Calls) | Per 60 seconds |
| Increments (Data) | Per Kilobyte (kB) |
| Standard Text Message (SMS) | 160 characters |
call pricing |
|
| Emergency Calls (000, 112) | Free within Australia |
| 1800 Numbers | Free within Australia |
| 13/1300 Numbers | Free within Australia |
| 1100 Dial Before You Dig | Free within Australia |
| 19 Numbers (Special Services) | Disabled – Not Available |
| Directory Assistance (1223) | Flagfall $0.95 + $0.05 per minute |
| Call Forwarding Australia | $0.55 per minute |
| Call Forwarding International | Charged at International Call Rates |
| National Video Calling | Flagfall $0.33 + $0.88 per minute |
| International Video Calling | Flagfall $0.44 + $1.48 per minute |
| Telstra Mobile Satellite | Flagfall $0.39 + $1.20 per minute |
| Optus MobileSat | Flagfall $0.36 + $1.98 per minute |
other pricing |
|
| Voicemail Retrieval | Free within Australia |
| National Fixed Line Calls | Free within Australia |
| National Mobile Network Calls | Free within Australia |
| Flagfall | Free within Australia |
| National SMS | Free within Australia |
| International SMS | $0.75 per SMS |
| SMS to 13/1300 | $0.11 per SMS |
| SMS to 18/1800 | $0.11 per SMS |
| Premium SMS (e.g. to 1-900 numbers) | Disabled – Not Available |
| SMS to Telstra Mobile Satellite [014710, x1, x2, x4, x5, x6] | $0.50 per SMS |
| SMS to Optus MobileSat [01451, x2, x3] | $0.50 per SMS |
| National MMS | Free within Australia |
| National Video MMS | $0.77 per MMS |
| International MMS | $0.75 per MMS |
| International Video MMS | $0.77 per MMS |
| MMS Telstra Mobile Satellite [014710, x1, x2, x4, x5, x6] | $0.77 per MMS |
| MMS Optus MobileSat [01451, x2, x3] | $0.77 per MMS |
| Excess data | $10.00 per 1GB up to a maximum of 5GB, then capped |
estimated data usage
The amount of data you will use depends on what services/features you access on your MATE mobile service. Some types of files or features use a lot of data. These include:
- downloading music, photos, movies and software;
- software updates;
- streaming video (such as YouTube);
- playing mobile games online;
- sending emails with large files attached (such as video, music or picture files);
- uploading – such as loading photos and videos onto your social networks like Facebook, Instagram, Twitter etc.
- video and voice calling.
Knowing how much data different activities, like emailing, browsing the internet, and streaming video or audio content use can also help you to keep your data use in check. See an example below:
activity |
approximate data used |
| Sending or receiving 40 emails without attachments | 2 MB |
| Visiting 5 different web pages | 2 MB |
| Browsing Facebook for 10 minutes | 3 MB |
| Streaming 10 minutes of audio content | 10 MB |
| Streaming 10 minutes of video on YouTube (standard definition) | 70 MB |
| Making a 10 minute call on Skype (standard not video) | 10 MB |
| Uploading 10 photos | 40 MB |
why mate mobile?
important mobile stuff
mobile – international call charges
financial hardship
general terms
postpaid
mobile – price table summary
This is the summarised MATE mobile price table
general |
|
| Increments (Calls) | Per 60 seconds |
| Increments (Data) | Per Kilobyte (kB) |
| Standard Text Message (SMS) | 160 characters |
call pricing |
|
| Emergency Calls (000, 112) | Free within Australia |
| 1800 Numbers | Free within Australia |
| 13/1300 Numbers | Free within Australia |
| 1100 Dial Before You Dig | Free within Australia |
| 19 Numbers (Special Services) | Disabled – Not Available |
| Directory Assistance (1223) | Flagfall $0.95 + $0.05 per minute |
| Call Forwarding Australia | $0.55 per minute |
| Call Forwarding International | Charged at International Call Rates |
| National Video Calling | Flagfall $0.33 + $0.88 per minute |
| International Video Calling | Flagfall $0.44 + $1.48 per minute |
| Telstra Mobile Satellite | Flagfall $0.39 + $1.20 per minute |
| Optus MobileSat | Flagfall $0.36 + $1.98 per minute |
other pricing |
|
| Voicemail Retrieval | Free within Australia |
| National Fixed Line Calls | Free within Australia |
| National Mobile Network Calls | Free within Australia |
| Flagfall | Free within Australia |
| National SMS | Free within Australia |
| International SMS | $0.75 per SMS |
| SMS to 13/1300 | $0.11 per SMS |
| SMS to 18/1800 | $0.11 per SMS |
| Premium SMS (e.g. to 1-900 numbers) | Disabled – Not Available |
| SMS to Telstra Mobile Satellite [014710, x1, x2, x4, x5, x6] | $0.50 per SMS |
| SMS to Optus MobileSat [01451, x2, x3] | $0.50 per SMS |
| National MMS | Free within Australia |
| National Video MMS | $0.77 per MMS |
| International MMS | $0.75 per MMS |
| International Video MMS | $0.77 per MMS |
| MMS Telstra Mobile Satellite [014710, x1, x2, x4, x5, x6] | $0.77 per MMS |
| MMS Optus MobileSat [01451, x2, x3] | $0.77 per MMS |
| Excess data | $10.00 per 1GB up to a maximum of 5GB, then capped |
estimated data usage
The amount of data you will use depends on what services/features you access on your MATE mobile service. Some types of files or features use a lot of data. These include:
- downloading music, photos, movies and software;
- software updates;
- streaming video (such as YouTube);
- playing mobile games online;
- sending emails with large files attached (such as video, music or picture files);
- uploading – such as loading photos and videos onto your social networks like Facebook, Instagram, Twitter etc.
- video and voice calling.
Knowing how much data different activities, like emailing, browsing the internet, and streaming video or audio content use can also help you to keep your data use in check. See an example below:
activity |
approximate data used |
| Sending or receiving 40 emails without attachments | 2 MB |
| Visiting 5 different web pages | 2 MB |
| Browsing Facebook for 10 minutes | 3 MB |
| Streaming 10 minutes of audio content | 10 MB |
| Streaming 10 minutes of video on YouTube (standard definition) | 70 MB |
| Making a 10 minute call on Skype (standard not video) | 10 MB |
| Uploading 10 photos | 40 MB |
why mate mobile?
important mobile stuff
mobile – international call charges
financial hardship
general terms
postpaid
mobile – price table summary
This is the summarised MATE mobile price table
general |
|
| Increments (Calls) | Per 60 seconds |
| Increments (Data) | Per Kilobyte (kB) |
| Standard Text Message (SMS) | 160 characters |
call pricing |
|
| Emergency Calls (000, 112) | Free within Australia |
| 1800 Numbers | Free within Australia |
| 13/1300 Numbers | Free within Australia |
| 1100 Dial Before You Dig | Free within Australia |
| 19 Numbers (Special Services) | Disabled – Not Available |
| Directory Assistance (1223) | Flagfall $0.95 + $0.05 per minute |
| Call Forwarding Australia | $0.55 per minute |
| Call Forwarding International | Charged at International Call Rates |
| National Video Calling | Flagfall $0.33 + $0.88 per minute |
| International Video Calling | Flagfall $0.44 + $1.48 per minute |
| Telstra Mobile Satellite | Flagfall $0.39 + $1.20 per minute |
| Optus MobileSat | Flagfall $0.36 + $1.98 per minute |
other pricing |
|
| Voicemail Retrieval | Free within Australia |
| National Fixed Line Calls | Free within Australia |
| National Mobile Network Calls | Free within Australia |
| Flagfall | Free within Australia |
| National SMS | Free within Australia |
| International SMS | $0.75 per SMS |
| SMS to 13/1300 | $0.11 per SMS |
| SMS to 18/1800 | $0.11 per SMS |
| Premium SMS (e.g. to 1-900 numbers) | Disabled – Not Available |
| SMS to Telstra Mobile Satellite [014710, x1, x2, x4, x5, x6] | $0.50 per SMS |
| SMS to Optus MobileSat [01451, x2, x3] | $0.50 per SMS |
| National MMS | Free within Australia |
| National Video MMS | $0.77 per MMS |
| International MMS | $0.75 per MMS |
| International Video MMS | $0.77 per MMS |
| MMS Telstra Mobile Satellite [014710, x1, x2, x4, x5, x6] | $0.77 per MMS |
| MMS Optus MobileSat [01451, x2, x3] | $0.77 per MMS |
| Excess data | $10.00 per 1GB up to a maximum of 5GB, then capped |
estimated data usage
The amount of data you will use depends on what services/features you access on your MATE mobile service. Some types of files or features use a lot of data. These include:
- downloading music, photos, movies and software;
- software updates;
- streaming video (such as YouTube);
- playing mobile games online;
- sending emails with large files attached (such as video, music or picture files);
- uploading – such as loading photos and videos onto your social networks like Facebook, Instagram, Twitter etc.
- video and voice calling.
Knowing how much data different activities, like emailing, browsing the internet, and streaming video or audio content use can also help you to keep your data use in check. See an example below:
activity |
approximate data used |
| Sending or receiving 40 emails without attachments | 2 MB |
| Visiting 5 different web pages | 2 MB |
| Browsing Facebook for 10 minutes | 3 MB |
| Streaming 10 minutes of audio content | 10 MB |
| Streaming 10 minutes of video on YouTube (standard definition) | 70 MB |
| Making a 10 minute call on Skype (standard not video) | 10 MB |
| Uploading 10 photos | 40 MB |