thanks for choosing mate mobile
get ready to go to your chatty place
to activate your service you’ll need:
1/ the new SIM card that was sent to you by MATE
2/ your MATE account number
some things to know…
a. activating your number with mate will generally take between 10 minutes and 24 hours, however it may take longer depending on the network you are moving from (if porting). activation will only occur during business hours: mon-fri (8am-8pm AEST) & sat (10am-6pm AEST) and there is no porting on Sundays and or national public holidays.
b. to know when your service is active, place your SIM card in your phone and turn your phone on. if it is not active straight away, turn your phone on and off every 10 minutes or so. if after an hour it is still not active, please contact mate on 13 14 13, option 2.
c. the SIM card number is shown on the SIM card that you would have received in the post. the SIM card number is 9 digits long, and for example looks like: 4649 0000 0N. when entering the SIM card number, exclude the letter on the end.