Activate Your Mate Mobile SIM Card

before you begin

If you are transferring (porting) an existing mobile number, DO NOT PUT THE MATE SIM CARD IN YOUR PHONE YET! Your existing SIM card with your current provider will continue to work even after this activation form is submitted

to make sure your activation goes smoothly, you will now need:

1. your MATE account number (or what we like to call your MATE code)

2. your new MATE SIM card

3. your existing mobile provider’s account number (if you are currently on a postpaid mobile plan and bringing your mobile number to MATE)

your new SIM

the SIM card number is printed on your new MATE SIM card. The SIM card number will either be nine (9) or thirteen (13) digits long, depending on the SIM card you have. If your SIM card number has a letter on the end, please exclude the letter when entering the SIM card number below.

sim card

1SIM details

your MATE account details

your MATE account number (or what we like to call your MATE code) was sent to you via email and SMS when you signed up. this is a six digit number.

if you are an existing MATE customer, it can also be found on the first page of your MATE monthly invoice (see an example on the image below).

sim card

2your details

transfer your mobile number or get a new one?

do you want to keep your existing mobile number or would you like to activate a new mobile number?

3do you want a new number?

your mobile number

enter the mobile number that you wish to transfer (port) to MATE

4enter your existing mobile number

your current mobile provider

choose the provider of the current mobile service that you wish to transfer (port) to MATE

for example, if the mobile number you wish to transfer (port) to MATE is currently with Telstra, then select Telstra below.

if your provider is not listed, please choose the network carrier of your provider which will be Telstra, Optus or Vodafone.

5select your current mobile provider

postpaid or prepaid

is the mobile number that you wish to transfer (port) to MATE a prepaid or postpaid service?

on a postpaid mobile plan, your provider will send you a bill or invoice every month. You will have an account number with this provider, which can usually be found on your bill or invoice.

on a prepaid plan, you pay for your service upfront and "recharge" your account when your credit runs out, or when the period expires.

6select postpaid or prepaid

account number

enter the account number of the mobile number that you wish to transfer (port) to MATE below

for example, if the mobile number you wish transfer (port) to MATE is currently with Telstra, then enter your Telstra account number below.

you must enter the correct account number associated with the mobile number you wish to transfer to MATE for the activation to work

DO NOT ENTER YOUR MOBILE NUMBER AS THE ACCOUNT NUMBER!

if you do not know the account number of your current mobile provider, then you'll need to check your monthly bill/invoice or contact your provider

7enter your account number

date of birth

enter the date of birth associated with the mobile number you wish to transfer to MATE.

you must enter the correct date of birth that is associated with the mobile number from your current provider in order for the activation to work

8enter your date of birth

choose your new mobile number

you are choosing to activate a brand new mobile number with MATE. please choose your new mobile number from the dropdown list

please note that activation of your new mobile number can take up to 24 hours once submitted, and will only occur during business hours: Monday-Friday (8AM-8PM AEST) and Saturdays (10AM-6PM AEST)

9choose your new mobile number

10accept terms

by ticking this box i acknowledge that i have read, understood and agree to all of MATE’s terms and conditions, critical information summary (CIS) and all of MATE’s relevant policies for the mobile product. i also consent that any future changes to any of these policies will apply to my service.

I acknowledge that i am legally entitled to all rights attached to my existing mobile number

i consent to transferring my current mobile number to MATE

important information if you are porting (transferring) your mobile number from another provider

to protect customers from unauthorised ports, an additional identity verification process will be used to verify the identity of the person making a porting request, prior to the mobile service number being ported.

in the event you suspect that your mobile service number has been fraudulently ported you should immediately contact:

i. the Australian Federal Police or the relevant State or Territory Police; and/or

ii. government services that support customers whose mobile service number is the subject of an unauthorised port. Currently these kinds of services include Scamwatch and iDCARE.

if you suspect the occurrence of unauthorised porting of your mobile service number, you should:

i. contact your mobile carriage service provider for assistance; and/or

ii. contact your financial institution(s)

11confirmation

need more information?

*activation will only occur during business hours – Monday-Friday (8am-8pm AEST) & Saturday (10am-6pm AEST). there is no porting on Sundays or national public holidays

thanks for choosing mate mobile

activate your SIM