to activate your SIM you’ll need:
1. the new SIM card that was sent to you by MATE
2. your current MATE code/account number
important things to know…
1. Porting your existing mobile number can take up to 48 hours. Activation will only occur during business hours: Monday-Friday (8AM-8PM AEST) and Saturdays (10AM-6PM AEST) - there is no porting on Sundays or national public holidays.
2. The SIM card number is printed on the SIM card that you would have received in the post. The SIM card number is nine (9) digits long, and for example, looks like 4649 1234 5N. When entering the SIM card number in the activation form, please exclude the letter at the end..
3. To protect you from unauthorised ports, you will be sent a verification code via SMS and you must enter the correct code for the porting request to proceed.
4. Once you’ve clicked the “activate” button, DO NOT PUT THE SIM CARD IN YOUR PHONE IMMEDIATELY. You will know your mobile service is active with when the SIM card with your previous mobile provider no longer works - you will also receive an SMS and email confirming the activation. When this occurs, place the new SIM card in your phone and turn your phone on. If it is not active straight away, turn your phone on and off every 10 minutes or so. If after an hour it is still not active, please contact us at email@example.com.
Important information if you are porting (transferring) your mobile number from another mobile provider:
(a) To protect customers from unauthorised ports, an additional identity verification process will be used to verify the identity of the person making a porting request, prior to the mobile service number being ported;
(b) In the event you suspect that your mobile service number has been fraudulently ported you should immediately contact:
(i) the Australian Federal Police or the relevant State or Territory Police; and/or
(ii) government services that support customers whose mobile service number is the subject of an unauthorised port. Currently these kinds of services include Scamwatch (https://www.scamwatch.gov.au/) and IDCARE (https://www.idcare.org/).
If you suspect the occurrence of unauthorised porting of your mobile service number, you should:
(a) contact your mobile carriage service provider for assistance; and/or
(b) contact your financial institution(s)