activate your SIM

1SIM details
2your details
3choose number
4accept terms
5confirmation

before you begin

to make sure your activation goes smoothly, you will now need:

1. your MATE account number (or what we like to call your MATE code)

2. your new MATE SIM card

3. your existing mobile provider’s account number (if you are currently on a postpaid mobile plan and bringing your mobile number to MATE)

your new SIM

The SIM card number is printed on the SIM card that you would have received in the post. The SIM card number is nine (9) digits long, and for example, looks like 4649 1234 5N. When entering the SIM card number below, please exclude the letter at the end.

sim card

1SIM details

3choose number

keeping your mobile number

DO NOT PUT THE MATE SIM CARD IN YOUR PHONE YET. To protect you from unauthorised ports, once you have completed this activation form, the mobile number you are transferring will be sent a verification code via SMS. You must verify this code for the transfer (port) request to proceed.

Following this, you will know your mobile service is active with when the SIM card with your previous mobile provider no longer works - you will also receive an SMS and email confirming the activation.

new mobile number

You are choosing to activate a brand new mobile number with MATE. Please choose your mobile number from the dropdown list below.

Once you have completed the activation, you will know your new mobile number is active when your MATE SIM card starts working. You will also receive an SMS and email confirming the activation.

Postpaid or Prepaid?

On a postpaid mobile plan, your provider will send you a bill every month. You will have an account number with this provider, which can usually be found on your bill. You must enter the correct account number associated with the mobile number you wish to transfer to MATE for the activation to work.

On a prepaid plan, you pay for your service upfront and “recharge” your account when your credit runs out, or when the period expires. You must enter the correct date of birth associated with the mobile number you wish to transfer to MATE for the activation to work.

activation timeframe

Please note that activation of your new mobile number can take up to 24 hours once submitted, and will only occur during business hours: Monday-Friday (8AM-8PM AEST) and Saturdays (10AM-6PM AEST).

would you like to keep existing number or get a new number?

important information if you are porting (transferring) your mobile number from another provider

To protect customers from unauthorised ports, an additional identity verification process will be used to verify the identity of the person making a porting request, prior to the mobile service number being ported.

In the event you suspect that your mobile service number has been fraudulently ported you should immediately contact:

i. the Australian Federal Police or the relevant State or Territory Police; and/or

ii. government services that support customers whose mobile service number is the subject of an unauthorised port. Currently these kinds of services include Scamwatch and IDCARE.

If you suspect the occurrence of unauthorised porting of your mobile service number, you should:

i. contact your mobile carriage service provider for assistance; and/or

ii. contact your financial institution(s)

4accept terms

By ticking this box I acknowledge that I have read, understood and agree to all of MATE’s Terms and Conditions, Critical Information Summary (CIS) and all of MATE’s relevant policies for the Mobile Product. I also consent that any future changes to any of these policies will apply to my service.

I acknowledge that I am legally entitled to all rights attached to my existing mobile number

I consent to transferring my current mobile number to MATE

limited time only: bundle a mobile plan and save $10 per month on your internet!

thanks for choosing mate mobile

activate your SIM

before you begin

your new SIM

1SIM details

your MATE account details

2your details

3choose number

keeping your mobile number

new mobile number

Postpaid or Prepaid?

activation timeframe

would you like to keep existing number or get a new number?

important information if you are porting (transferring) your mobile number from another provider

4accept terms

important things to know…

5confirmation

your activation has been submitted!

What happens now?

Now that you have submitted the activation, it can take up to 24 hours for your new mobile number to become active with MATE

your port (transfer) has been submitted!

What happens now?

Now that you have submitted the activation, the transfer of your existing mobile number to MATE can take up to 24 hours

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