important things to know…
1. transferring your existing mobile number to MATE can take
up to 24 hours once you've clicked the "activate" button. activation
will only occur during business hours: monday-friday (8AM-8PM AEST)
and Saturdays (10AM-6PM AEST) - there is no transferring on Sundays
or national public holidays.
2. the SIM card number is printed on the MATE SIM card that
you would have received in the post. the SIM card number is nine (9)
digits long, and for example, looks like 4649 1234 5N. When entering
the SIM card number in the activation form, please exclude the
letter at the end.
3. once you've clicked the "activate" button, DO NOT PUT THE
MATE SIM CARD IN YOUR PHONE IMMEDIATELY. you will know your mobile
service is active with MATE when the SIM card with your previous
mobile provider no longer works - you will also receive an SMS and
email confirming the activation. when this occurs, place the new
MATE SIM card in your phone and turn your phone on. if it is not
active straight away, turn your phone on and off every 10 minutes or
so. if after an hour it is still not active, please contact us at support@letsbemates.com.au.