what factors can affect the speed of my nbn connection?

There are many factors that need to be taken into account when assessing the speed of an nbn connection.

When connected on an nbn Home Fast speed tier like our No Worries nbn 100/20 plan, for example, you should not expect that everything that you download from the internet will be received by you at 100Mbps speeds. Important external factors affecting the actual speed of your internet will include:

• The type of nbn technology delivered to your premises, and the limitations of the technology;
• The destination host computer which you are accessing;
• The global Internet links;
• The backhaul network connecting your area;
• The hardware that you use to terminate your nbn such as your router/modem;
• The performance of your home network;
• The limitations imposed by the hardware and software operating in your PC/home devices;

If your premises is serviced by copper technologies nbn Fibre to the Node (FTTN), Fibre to the Building (FTTB) or Fibre to the Curb (FTTC), we can’t confirm your maximum speed until we connect your service. Speeds experienced may be lower due to various factors including the maximum available line sync rate, your in-home setup and equipment, and your internal wiring.

If your premises is serviced by nbn Fixed Wireless, typical speeds will be lower.

To get an accurate reading of the speed available on your connection, you need to ensure any tests are performed in isolation.

1. Disconnect or disable any device connected to your modem via an Ethernet cable or via Wi-Fi. This includes any computers, smartphones, tablets, TVs, media boxes (such as Apple TVs, Chromecast etc.) and gaming consoles;

2. Connect a laptop or PC via an Ethernet cable to your modem/router. You must remove any additional routers, switches or Wi-Fi extenders.

3. Make sure that there are no programs running in the background other than your web browser. If your computer is running Windows, then please check the system tray for any programs that may be running in the background as you may not be aware of these

4. Use the speed test website and ensure that the appropriate server is chosen based on your location – this should be the capital city of the state you reside in.

If your premises is serviced by nbn Fibre to the Premises (FTTP), Hybrid-Fibre Coaxial (HFC), Fibre to the Curb (FTTC), or Fixed Wireless, you should perform a direct connection to the nbn device to run any speed tests.