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MATE does not offer Priority Assistance. Priority Assistance is a service designed to help people with life-threatening medi...

You can access the MATE self-care portal via the following link: mymate.letsbemates.com.au. The portal is accessible via deskto...

Thanks for signing up! Here's what happens once you place a mobile order. Step 1 - Payment We will process the first month...

To get 5G with MATE, you need: - A 5G compatible mobile handset and/or device that is not locked to another provider. - A...

You can check 5G availability in your area on our mobile coverage map. The coverage map provided should be used as a guide a...

Yes. You can switch from a 5G mobile plan to a 4G mobile plan, or vice versa, at any time. Best of all, we don’t charge any pla...

If you are in a 5G coverage area and have a 5G-compatible phone, a 5G symbol should appear on your device. For more information...

Yes. You will require a compatible 5G phone that is not locked to another provider, and a MATE 5G-enabled mobile plan. You’ll a...

The network capability of MATE’s Soul Mates 150GB 5G plan has access to download speeds up to a speed cap of 250Mbps on 4G and ...