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latest accounts & billings
check out the latest accounts & billing on mate
looking to become a MATE?, nbn™ internet, looking to become a MATE?, looking to become a MATE?, looking to become a MATE?, nearly a MATE?, nearly a MATE?, nearly a MATE?, mobiles, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 7 September 2023
does MATE offer priority assistance?
MATE does not offer Priority Assistance. Priority Assistance is a service designed to help people with life-threatening medi...
nbn™ internet, looking to become a MATE?, looking to become a MATE?, accounts & billing | 28 May 2019
are there any nbn setup fees?
MATE does not charge any setup fees for an nbn™ connection. However, if your home is a brand new development, nbn™ may be re...
nbn™ internet, looking to become a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 1 August 2019
what is the Network Boundary Point (NBP)?
The Network Boundary Point (NBP) is the end-point of the network and where our network provider’s responsibility ends. Any issu...
nbn™ internet, nearly a MATE?, nearly a MATE?, mobiles, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing | 25 January 2022
how do I access the MATE self-care portal?
You can access the MATE self-care portal via the following link: mymate.letsbemates.com.au. The portal is accessible via deskto...
nbn™ internet, already a MATE?, already a MATE? | 7 February 2024
use our app/self-care portal to move address
If you are currently connected to nbn with MATE, and you are moving address, we'll need to disconnect the internet service at y...
already a MATE?, already a MATE?, accounts & billing, faults & outages | 24 August 2023
is the support team available on public holidays?
Sorry mate, our call centre is closed on public holidays so our support team are not available. We are open Mon to Fri 8:30 ...
already a MATE?, accounts & billing | 5 September 2023
why have I received an email about the price of my plan increasing?
At MATE, our primary goal has always been to offer the best possible experience to our customers at the best possible price. ...
looking to become a MATE?, nbn™ internet, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 1 August 2019
what credit is offered for outages and faults?
Any downtime credit is awarded from when a fault is first logged with MATE to when the network provider advises that they have ...
nbn™ internet, looking to become a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 1 August 2019
will I always receive credit for my service being unavailable?
Credit can not be provided if a fault or service disruption is deemed to be outside the Network Boundary Point (NBP) or is an i...
