Accounts & billing

Short answer: No - MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-t...

MATE does not charge any setup fees to activate an nbn connection at your address ✅ However, in some cases, nbn may apply a ...

The Network Boundary Point (NBP) is the point where the nbn® network ends — and where your responsibility (or your building’s) ...

You can access your MATE self-care portal anytime using the link below: Go to self-care portal Self-care works ...

Moving house? Easy — you can move your internet service using the self-care portal or the myMATE app. This is the quickest w...

Need a hand? Our Aussie support team is here to help. Customer support Live chat: Click the message icon in the bottom right ...

Sorry mate, our Aussie-based support team takes a well-earned break on national public holidays, so we're not available via pho...

Each year, wholesale costs go up and we have to pass that on. Price Lock is our way of helping eligible customers get ahead of ...

If you’ve received an email about a price change, we want to be upfront about what’s changed and why. At MATE, we’re all abo...

latest Accounts & billings