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latest accounts & billings
check out the latest accounts & billing on mate
nbn™ internet, looking to become a MATE?, looking to become a MATE?, accounts & billing | 28 May 2019
are there any nbn setup fees?
MATE does not charge any setup fees for an nbn™ connection. However, if your home is a brand new development, nbn™ may be re...
nbn™ internet, mobiles, nearly a MATE?, nearly a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing | 25 January 2022
how do I access the MATE self-care portal?
You can access the MATE self-care portal via the following link: mymate.letsbemates.com.au. The portal is accessible via deskto...
nbn™ internet, looking to become a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 1 August 2019
what credit is offered for outages and faults?
Any downtime credit is awarded from when a fault is first logged with MATE to when the network provider advises that they have ...
nbn™ internet, looking to become a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 1 August 2019
will I always receive credit for my service being unavailable?
Credit can not be provided if a fault or service disruption is deemed to be outside the Network Boundary Point (NBP) or is an i...
looking to become a MATE?, looking to become a MATE?, adsl+home phone, accounts & billing | 29 May 2019
are there any adsl setup fees?
We do not charge a setup fee to connect an adsl service. However, depending on the situation, a standard Telstra connection fee...
adsl+home phone, already a MATE?, already a MATE?, accounts & billing | 19 July 2019
what are Telstra and the customer’s responsibilities for an adsl+home phone service?
Free Standing House with direct lead-line cable from the street to the house It is the carriers (Telstra) obligation, to ensur...
looking to become a MATE?, nearly a MATE?, accounts & billing | 19 July 2019
how does the bill cycle work?
Your MATE connection will be invoiced monthly on the anniversary of your sign up date. For example, if a service is activate...
looking to become a MATE?, nearly a MATE?, already a MATE?, accounts & billing | 11 November 2021
I've received an invoice, but my service is not active
Our billing system sets your bill cycle as the date you sign-up with MATE. An invoice is generated on your sign-up date for ...
nbn™ internet, mobiles, nearly a MATE?, nearly a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing | 25 March 2021
how do I find my account number/MATE code?
Your MATE account number (or what we like to call your MATE code) is a six (6) or eight (8) digit number that was sent to you v...
