Each year, wholesale costs go up and we have to pass that on. Price Lock was our way of helping eligible customers get ahead of it.
The Price Lock offer was a limited time offer that ended on 1 July 2026. It’s no longer available in the myMATE app or self-care portal.
If you took up the offer before it ended, your Price Lock remains active for the full 12 months at the rate you locked in.
What was included
- Pay for 10 months, get 12
- Your price stayed the same for the full 12 months
- Available on eligible internet and mobile plans
- Pro-rata refund if you cancel early
- Moving house? Any remaining prepaid months stay on your account and apply to your new service (at the new service rate)
- Upgrading to fibre? Any remaining prepaid months stay on your account and apply to your new service (at the new service rate)
What if I want to change plans?
You can change plans at any time, but you’ll forfeit the Price Lock offer. Any prepaid credit remaining on your account will stay there and be applied to your new plan.
đź’ˇ Note: Price Lock needed a credit or debit card as your payment method. If you’re on direct debit, you would have needed to add a card first via Payment options on the main screen of the app or self-care portal.
ℹ️ More information: Selected service types only. Price Lock applied to your current plan and price at the time of purchase. No lock-in contract applies to your service.
đź’¬ Need help? Got questions? We’re happy to help. Contact us here.
