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Looking to become a MATE?, Internet plans, Looking to become a MATE?, Looking to become a MATE?, Looking to become a MATE?, Mobile plans, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 7 September 2023
Does MATE offer priority assistance?
Short answer: No - MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-t...
Internet plans, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Mobile plans, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing | 25 January 2022
How do I access the MATE self-care portal?
You can access your MATE self-care portal anytime using the link below: Go to self-care portal Self-care works best on ...
Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Accounts & billing | 13 November 2025
What is the SMS/MMS Sender ID Register and what does it mean?
What is a "sender ID"? A sender ID is the name that shows at the top of a text message, like "MyBank", "MATE", or "AusPost", i...
Looking to become a MATE?, Nearly a MATE?, Accounts & billing | 19 July 2019
How does the bill cycle work and do I need to pay upfront?
When will I be billed? All new MATE accounts require upfront payment before we can process your order. Your service is invo...
Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Accounts & billing | 20 January 2025
How to read your invoice and understand the charges
Understanding your invoice All new accounts require upfront payment of all applicable charges for your order to be processed. ...
Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Accounts & billing | 11 November 2021
I've received an invoice, but my service is not active
Received an invoice but your service isn’t active yet? No stress — this can happen, and you won’t be overcharged. Why you rece...
Internet plans, Nearly a MATE?, Mobile plans, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing | 25 March 2021
How do I find my account number/MATE code?
Your MATE account number (we call it your MATE code) is a 6 or 8 digit number used to identify your account. Where to find you...
Looking to become a MATE?, Nearly a MATE?, Accounts & billing | 19 July 2019
When do I receive my bill and when is my payment due?
Your invoice issue date (also known as your bill cycle) is based on the anniversary of when you first signed up. You’ll find th...
Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Accounts & billing | 5 December 2023
How do I update my payment details?
Need to update your payment details? Easy — you can do it in a few different ways. 💻 Self-care portal (best on desktop) Log i...
