how do I update my payment details?

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If you are an existing customer and need to update your payment details, this can be done in three ways:

ONLINE: Log into the MATE self-care portal and press “update payment”;

ON OUR APP: Log into the myMATE app and press the ‘update payment’ button;

Update Payment

BY PHONE: Call us on 13 14 13 and press option “2” when prompted to update your credit card details.
You will need your MATE code/account number and password to log in to the self-care portal and myMATE app. If you don’t know your password, click here to recover your account password.

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how do I update my payment details?

If you are an existing customer and need to update your payment details, this can be done in three ways:

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