Your invoice issue date (also known as your bill cycle) is based on the anniversary of when you first signed up. You’ll find this on the first page of your invoice.
💡 Note: Your payment due date is not the same as your bill cycle date.
What “billed in advance” means
All MATE plans are billed in advance. That just means each invoice covers the month ahead, not the month you’ve just had. So when your invoice is issued, you’re paying for the coming month of service.
When is my payment due?
Your payment due date is shown clearly on your invoice, so check there for the exact date. On the due date, we’ll automatically debit the amount owing using your chosen payment method, so you don’t need to do anything, just make sure there are enough funds available.
💡 Tip: You can view your bill history and payment due dates anytime in the myMATE app or self-care portal.
ℹ️ More information: Want the full picture on billing? Take a look at How does the bill cycle work and do I need to pay upfront?, How to read your invoice and understand the charges, or I’ve received an invoice but my service is not active.
