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Looking to become a MATE?, Internet plans, Looking to become a MATE?, Looking to become a MATE?, Looking to become a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Mobile plans, Already a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 7 September 2023
Does MATE offer priority assistance?
Short answer: No - MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-t...
Looking to become a MATE?, Internet plans, Looking to become a MATE?, Accounts & billing | 28 May 2019
Are there any nbn setup fees?
MATE does not charge any setup fees to activate an nbn connection at your address ✅ However, in some cases, nbn may apply a ...
Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Accounts & billing | 13 November 2025
What is the SMS/MMS Sender ID Register and what does it mean?
What is a "sender ID"? A sender ID is the name that shows at the top of a text message, like "MyBank", "MATE", or "AusPost", i...
Looking to become a MATE?, Nearly a MATE?, Accounts & billing | 19 July 2019
How does the bill cycle work and do I need to pay upfront?
When will I be billed? All new MATE accounts require upfront payment before we can process your order. Your service is invo...
Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Accounts & billing | 20 January 2025
How to read your invoice and understand the charges
Understanding your invoice All new accounts require upfront payment of all applicable charges for your order to be processed. ...
Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Accounts & billing | 11 November 2021
I've received an invoice, but my service is not active
Received an invoice but your service isn’t active yet? No stress — this can happen, and you won’t be overcharged. Why you rece...
Looking to become a MATE?, Nearly a MATE?, Accounts & billing | 19 July 2019
When do I receive my bill and when is my payment due?
Your invoice issue date (also known as your bill cycle) is based on the anniversary of when you first signed up. You’ll find th...
Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Accounts & billing | 5 December 2023
How do I update my payment details?
Need to update your payment details? Easy — you can do it in a few different ways. 💻 Self-care portal (best on desktop) Log i...
Looking to become a MATE?, Accounts & billing | 3 March 2020
What are your terms and conditions?
When you sign up with MATE, you’re agreeing to a few simple things: The details of your chosen internet or mobile plan ...
