What are MATE’s customer support hours?

Need a hand? Our Aussie-based support team is here to help.

Customer support

How to reach us Mon to Fri Sat & Sun
Live chat 8:30am to 5:00pm 9:00am to 4:30pm
Phone (13 14 13) 8:30am to 7:00pm 9:00am to 5:00pm

Live chat is available by clicking the message icon in the bottom right of your screen. All times are AEST/AEDT.

Sales

How to reach us Mon to Fri Sat & Sun
Live chat 8:30am to 5:00pm 9:00am to 4:30pm
Phone (13 14 13) 8:30am to 7:00pm 9:00am to 5:00pm

Live chat is available by clicking the message icon in the bottom right of your screen. All times are AEST/AEDT.

💡 Tip: Jump on live chat for the quickest help. It’s usually the fastest way to get things sorted.
💬 Need help? You can also contact us here and we’ll point you in the right direction.