⚠️ Telstra's 3G network has now shutdown. Text '3G' to 3498 to check your device. Incompatible handsets will be blocked from accessing the network, more info here
Our support hours can be seen below:
Support Hours
Live chat: Connect to our live chat agents by clicking on the message icon (bottom right)
Monday – Friday: 8:30AM – 6:30PM (AEST/AEDT)
Saturday – Sunday: 9:00AM – 4:30PM (AEST/AEDT)
Phone – 13 14 13
Monday – Friday: 8:30AM – 7:00PM Nationwide
Saturday – Sunday: 9:00AM – 5:00PM Nationwide
Sales Hours
Live chat: Connect to our live chat agents by clicking on the message icon (bottom right)
Monday – Friday: 8:30AM – 6:30PM (AEST/AEDT)
Saturday – Sunday: CLOSED
Phone – 13 14 13
Monday – Friday: 8:30AM – 8:30PM (AEST/AEDT)
Saturday – Sunday: 9:00AM – 8:00PM (AEST/AEDT)
Just a heads up – our call centre will be closed on Sunday 26th and Monday 27th January 2025 due to the Australia Day long weekend. Our team will be back, refreshed and ready to help you from Tuesday 28th January 2025.
