I’ve just signed up for a mobile plan, what happens next?

Thanks for signing up!

Here’s what happens once you place a mobile order.

Step 1 – Payment

We will process the first month’s plan fee for your mobile service in advance to proceed and send out your new SIM card. Once this payment is successfully processed, you will receive an email and SMS.

If you’re an existing customer adding a new mobile service to your account, we won’t process any monthly plan fees in advance.

Step 2 – SIM delivery

Following payment, your SIM card will be dispatched on the next business day. You will receive an email and SMS to confirm.

This communication more information about your new mobile service, including further account details.

If you have already been provided with a MATE SIM card before sign-up, then you can skip straight to the activation step.

Step 3 – SIM Activation

Once you receive your SIM card, you complete a self-activation of your mobile service by logging in to our myMATE app or self-care portal and visiting the “my orders” section.

Remember, if you are transferring (porting) an existing mobile number, you’ll need to supply us with a few details. You can find some more information here.

Anything else?

If you choose to keep your existing mobile number, the mobile service with your previous provider will automatically be cancelled once the port (transfer) to MATE has been completed. DO NOT cancel with your current mobile provider. If you cancel your mobile number prematurely, you will lose your mobile number, and we will not be able to keep this number.

Once the port (transfer) of your mobile number to MATE has been completed, only then would we suggest contacting your current provider – this is just to make sure they stop billing you for your mobile service.

Once connected, your mobile service will be provided by MATE on a month-to-month basis until you request to cancel.