Thanks for signing up!
Here’s what happens after you place a MATE mobile order.
Step 1 – Payment
We process your first month’s plan fee upfront so we can get your new SIM or eSIM order moving. Once payment goes through, we’ll send you a confirmation by email and SMS.
Step 2 – Getting your SIM or eSIM ready
If you ordered a physical SIM, we’ll ship it the next business day. We’ll confirm this by email and SMS with more info about your service and account.
If you ordered an eSIM, you won’t need to wait for a SIM card in the mail. Once your order is ready, you’ll activate it through the myMATE app or self-care portal.
Step 3 – Activate your SIM or eSIM
Physical SIM
Once your SIM card arrives, activate it by signing in to the myMATE app or self-care portal and going to My orders.
If you’re transferring your number from another provider, read this first. Don’t insert your new SIM until the transfer is complete.
eSIM
To activate your eSIM, sign in to the myMATE app or self-care portal, go to My orders, and follow the prompts to activate with a new number or transfer your existing number.
After activation, your eSIM QR code will be available in the myMATE app or self-care portal.
Step 4 – Install your SIM or eSIM
Physical SIM
Our SIM cards are triple punched, which means they work with Standard, Micro, or Nano SIM slots. Just pop out the size that fits your phone and insert it.
eSIM
Once your eSIM is activated, you can:
- Open the QR code in the myMATE app or self-care portal
- Use the activation code if the QR code doesn’t work
- Go to the self-care portal and select View eSIM instructions to find your eSIM details
Anything else?
Your MATE mobile service is month-to-month with no lock-in contract.
If you’re keeping your current number, your old provider will cancel it automatically once the number transfer is complete. Don’t cancel it yourself before then.
