latest Accounts & billings
check out the latest Accounts & billing on mate
Looking to become a MATE?, Internet plans, Looking to become a MATE?, Looking to become a MATE?, Looking to become a MATE?, Nearly a MATE?, Nearly a MATE?, Mobile plans, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 7 September 2023
Does MATE offer priority assistance?
Short answer: No - MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-t...
Internet plans, Looking to become a MATE?, Looking to become a MATE?, Accounts & billing | 28 May 2019
Are there any nbn setup fees?
MATE does not charge any setup fees to activate an nbn connection at your address ✅ However, in some cases, nbn may apply a ...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 1 August 2019
What is the Network Boundary Point (NBP)?
The Network Boundary Point (NBP) is the point where the nbn network ends, and where your responsibility (or your building's) be...
Internet plans, Mobile plans, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing | 25 January 2022
How do I access the MATE self-care portal?
You can access your MATE self-care portal anytime using the link below: Go to self-care portal Self-care works ...
Internet plans, Already a MATE?, Already a MATE? | 7 February 2024
Use our app/self-care portal to move address
Moving house? Easy. You can move your internet service yourself using the self-care portal or the myMATE app. It's the quickest...
Already a MATE?, Accounts & billing | 15 August 2024
What are MATE's customer support hours?
Need a hand? Our Aussie-based support team is here to help. Customer support How to reach us Mon to Fri Sat &...
Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 24 August 2023
Is the support team available on public holidays?
Sorry mate, our Aussie-based support team takes a well-earned break on national public holidays, so we're not available by phon...
Already a MATE?, Accounts & billing | 22 June 2026
What was the Price Lock offer?
Can't find Price Lock in your account? Here's what's happened. Price Lock was a limited time offer that closed on 1 July 202...
Already a MATE?, Accounts & billing | 5 September 2023
Why have I received an email about the price of my plan increasing?
If you've received an email about a price change, we want to be upfront about what's changed and why. At MATE, we're all abo...
