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Looking to become a MATE?, Internet plans, Looking to become a MATE?, Looking to become a MATE?, Looking to become a MATE?, Mobile plans, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 7 September 2023
Does MATE offer priority assistance?
Short answer: No - MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-t...
Internet plans, Mobile plans, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing | 25 January 2022
How do I access the MATE self-care portal?
You can access the MATE self-care portal via the following link: mymate.letsbemates.com.au. The portal is accessible via deskto...
Looking to become a MATE?, Nearly a MATE?, Accounts & billing | 19 July 2019
How does the bill cycle work and do I need to pay upfront?
When will I be billed? All new MATE accounts require upfront payment before we can process your order. Your service is invo...
Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Accounts & billing | 20 January 2025
How to read your invoice and understand the charges
Understanding your invoice All new accounts require upfront payment of all applicable charges for your order to be processed. ...
Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Accounts & billing | 11 November 2021
I've received an invoice, but my service is not active
Our billing system sets your bill cycle as the date you sign-up with MATE. An invoice is generated on your sign-up date for ...
Internet plans, Mobile plans, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing | 25 March 2021
How do I find my account number/MATE code?
Your MATE account number (or what we like to call your MATE code) is a six (6) or eight (8) digit number that was sent to you v...
Looking to become a MATE?, Nearly a MATE?, Accounts & billing | 19 July 2019
When do I receive my bill and when is my payment due?
Your invoice issue date (also known as your bill cycle) is based on the anniversary of when you first signed up. You’ll find th...
Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Accounts & billing | 5 December 2023
How do I update my payment details?
If you are an existing customer and need to update your payment details, this can be done in three ways: ONLINE: Log into the ...
Nearly a MATE?, Already a MATE?, Accounts & billing | 19 July 2019
Can I change my billing anniversary date?
No. Once your account is activated, your billing cycle and automatic payment date are locked in and can’t be changed. 💡 Tip: Y...
