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Internet plans, Looking to become a MATE?, Looking to become a MATE?, Mobile plans | 29 June 2023
What are your current offers and promotions?
MATE has a range of cracking deals to help you save more and get more out of your internet and mobile service. Here's what's on...
Looking to become a MATE?, Internet plans, Looking to become a MATE?, Looking to become a MATE?, Looking to become a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Mobile plans, Already a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 7 September 2023
Does MATE offer priority assistance?
Short answer: No - MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-t...
Internet plans, Looking to become a MATE?, Looking to become a MATE?, Mobile plans, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE? | 8 September 2025
What is the NAB promotion with MATE?
The NAB MATE promo is an exclusive internet offer for NAB customers. When you sign up for a new eligible MATE nbn® plan using t...
Looking to become a MATE?, Nearly a MATE?, Mobile plans | 1 October 2019
Can I transfer my existing mobile number?
Yes, you can retain your existing mobile number if you switch to MATE! You do so via a self-activation process which you can...
Looking to become a MATE?, Nearly a MATE?, Mobile plans | 14 February 2023
What do I need to transfer my mobile number to MATE?
Once you’ve signed up for a MATE mobile service and received your SIM card, you’ll need to log in to our myMATE app or self-car...
Looking to become a MATE?, Nearly a MATE?, Mobile plans | 20 February 2023
Why do you use SMS verification when I transfer my mobile number to MATE?
At MATE, we take your privacy and safety very seriously. We must follow legislated rules when customers transfer (port) thei...
Looking to become a MATE?, Mobile plans | 1 October 2019
What mobile network does MATE use?
The mobile product of MATE uses the Telstra Wholesale Mobile Network, with predicted coverage areas in all Australian major cit...
Looking to become a MATE?, Mobile plans | 22 January 2020
What type of mobile phone can I use with MATE?
MATE uses the Telstra Wholesale Mobile Network for its mobile plans, so it's important to make sure your device is compatible. ...
Looking to become a MATE?, Mobile plans | 28 February 2023
What are your current mobile plans?
At MATE, we offer a range of great value postpaid mobile plans that include unlimited talk and text to standard Aussie numbers,...
