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nbn internet, looking to become a MATE?, looking to become a MATE?, nearly a MATE?, already a MATE?, faults & outages | 5 March 2021

We can definitely provide internet for businesses but all MATE internet services are classified as residential grade. nbn of...

nbn internet, looking to become a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 1 August 2019

The Network Boundary Point (NBP) is the end-point of the network and where our network provider’s responsibility ends. Any issu...

looking to become a MATE?, nbn internet, nearly a MATE?, already a MATE?, already a MATE?, faults & outages | 17 November 2023

Having internet issues? Here's how to report a fault Having trouble with your internet? We're here to help! You can quickly lo...

looking to become a MATE?, nearly a MATE?, already a MATE?, already a MATE? | 16 October 2023

NOTE: If this is regarding an nbn installation appointment, please refer to this FAQ. If this is regarding an nbn fault appo...

looking to become a MATE?, looking to become a MATE?, nbn internet, nearly a MATE?, nearly a MATE?, already a MATE? | 23 November 2023

MATE offers a TP-Link VX230v Wi-Fi modem router that you can purchase upon signup. We'll pre-configure your modem/router rea...

looking to become a MATE?, nbn internet, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 1 August 2019

Any downtime credit is awarded from when a fault is first logged with MATE to when the network provider advises that they have ...

nbn internet, looking to become a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 1 August 2019

Credit can not be provided if a fault or service disruption is deemed to be outside the Network Boundary Point (NBP) or is an i...

looking to become a MATE?, looking to become a MATE?, nbn internet, looking to become a MATE?, looking to become a MATE?, nearly a MATE?, nearly a MATE?, nearly a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, already a MATE? | 27 October 2023

Our AI support bot, Grace, is available 24/7 to assist you — and she's super helpful! If Grace can’t help with your specific...