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Looking to become a MATE?, Looking to become a MATE?, Internet plans, Looking to become a MATE?, Looking to become a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Mobile plans, Already a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 7 September 2023
Does MATE offer priority assistance?
Short answer: No - MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-t...
Looking to become a MATE?, Internet plans, Looking to become a MATE?, Accounts & billing | 28 May 2019
Are there any nbn setup fees?
MATE does not charge any setup fees to activate an nbn connection at your address ✅ However, in some cases, nbn may apply a ...
Looking to become a MATE?, Nearly a MATE?, Accounts & billing | 19 July 2019
How does the bill cycle work and do I need to pay upfront?
When will I be billed? All new MATE accounts require upfront payment before we can process your order. Your service is invo...
Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Accounts & billing | 20 January 2025
How to read your invoice and understand the charges
Understanding your invoice All new accounts require upfront payment of all applicable charges for your order to be processed. ...
Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Accounts & billing | 11 November 2021
I've received an invoice, but my service is not active
Our billing system sets your bill cycle as the date you sign-up with MATE. An invoice is generated on your sign-up date for ...
Looking to become a MATE?, Nearly a MATE?, Accounts & billing | 19 July 2019
When do I receive my bill and when is my payment due?
Your invoice issue date (bill cycle) is shown on the first page of your invoice and is based on the anniversary of your sign up...
Looking to become a MATE?, Nearly a MATE?, Already a MATE?, Accounts & billing | 5 December 2023
How do I update my payment details?
If you are an existing customer and need to update your payment details, this can be done in three ways: ONLINE: Log into the ...
Looking to become a MATE?, Accounts & billing | 3 March 2020
What are your terms and conditions?
By signing up with MATE, you agree: ● to the details of your selected internet or mobile plan; ● to our terms and conditio...
Internet plans, Looking to become a MATE?, Looking to become a MATE?, Looking to become a MATE?, Looking to become a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Already a MATE? | 27 October 2023
What are your live chat open hours?
Our AI support bot, Grace, is available 24/7 to assist you — and she's super helpful! If Grace can’t help with your specific...
