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check out the latest Already a MATE? on mate
Internet plans, Looking to become a MATE?, Looking to become a MATE?, Looking to become a MATE?, Looking to become a MATE?, Mobile plans, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 7 September 2023
Does MATE offer priority assistance?
Short answer: No - MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-t...
Internet plans, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Mobile plans, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing | 25 January 2022
How do I access the MATE self-care portal?
You can access the MATE self-care portal via the following link: mymate.letsbemates.com.au. The portal is accessible via deskto...
Internet plans, Mobile plans, Already a MATE?, Already a MATE? | 23 June 2025
What communication will I receive if there is a major outage?
If there is a major or significant local outage that affects your MATE service, we will let you know as soon as we can. ⚠️ Wha...
Nearly a MATE?, Mobile plans, Already a MATE? | 17 February 2023
I've just signed up for a mobile plan, what happens next?
Thanks for signing up! Here's what happens once you place a mobile order. Step 1 - Payment We process your first mon...
Looking to become a MATE?, Mobile plans, Already a MATE? | 9 August 2022
How do I get 5G?
To get 5G with MATE, you need: - A 5G compatible mobile handset and/or device that is not locked to another provider. - A...
Looking to become a MATE?, Mobile plans, Already a MATE? | 9 August 2022
Is 5G available in my area?
You can check 5G availability in your area on our mobile coverage map. The coverage map provided should be used as a guide a...
Mobile plans, Already a MATE? | 9 August 2022
Can I switch back to a 4G plan if I have a 5G plan?
Yes. You can switch from a 5G mobile plan to a 4G mobile plan, or vice versa, at any time. Best of all, we don’t charge any pla...
Mobile plans, Already a MATE? | 9 August 2022
How do I know if I am connected to 5G?
If you are in a 5G coverage area and have a 5G-compatible phone, a 5G symbol should appear on your device. For more information...
Looking to become a MATE?, Mobile plans, Nearly a MATE?, Already a MATE? | 9 August 2022
Do I need a 5G device/handset to access 5G?
Yes. You will require a compatible 5G phone that is not locked to another provider, and a MATE 5G-enabled mobile plan. You’ll a...
