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Internet plans, Looking to become a MATE?, Looking to become a MATE?, Mobile plans | 29 June 2023
What are your current offers and promotions?
MATE has a range of cracking deals to help you save more and get more out of your internet and mobile service. Here's what's on...
Looking to become a MATE?, Looking to become a MATE?, Looking to become a MATE?, Internet plans, Looking to become a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Mobile plans, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 7 September 2023
Does MATE offer priority assistance?
Short answer: No - MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-t...
Looking to become a MATE?, Mobile plans, Nearly a MATE? | 1 October 2019
Can I transfer my existing mobile number?
Yes, you can retain your existing mobile number if you switch to MATE! You do so via a self-activation process which you can...
Looking to become a MATE?, Mobile plans, Nearly a MATE? | 14 February 2023
What do I need to transfer my mobile number to MATE?
Once you’ve signed up for a MATE mobile service and received your SIM card, you’ll need to log in to our myMATE app or self-car...
Looking to become a MATE?, Nearly a MATE?, Mobile plans | 20 February 2023
Why do you use SMS verification when I transfer my mobile number to MATE?
At MATE, we take your privacy and safety very seriously. We must follow legislated rules when customers transfer (port) thei...
Looking to become a MATE?, Mobile plans | 1 October 2019
What mobile network does MATE use?
MATE uses parts of Telstra’s 5G and 4G mobile networks. The service provides 5G Coverage reaching at least 75% of the Australia...
Looking to become a MATE?, Mobile plans | 22 January 2020
What type of mobile phone can I use with MATE?
MATE utilises the Telstra Wholesale Mobile network for it's mobile plans, so it is important to ensure your device is compatibl...
Looking to become a MATE?, Mobile plans | 28 February 2023
What are your current mobile plans?
At MATE, we offer a range of great value postpaid mobile plans that include unlimited talk and text to standard Aussie numbers,...
Looking to become a MATE?, Mobile plans | 9 August 2022
What is 5G mobile?
5G stands for 5th generation mobile network. It is the latest generation of mobile network technology and the next mobile netwo...
