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check out the latest Already a MATE? on mate
Internet plans, Looking to become a MATE?, Looking to become a MATE?, Looking to become a MATE?, Looking to become a MATE?, Mobile plans, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 7 September 2023
Does MATE offer priority assistance?
Short answer: No - MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-t...
Internet plans, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Mobile plans, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing | 25 January 2022
How do I access the MATE self-care portal?
You can access the MATE self-care portal via the following link: mymate.letsbemates.com.au. The portal is accessible via deskto...
Internet plans, Mobile plans, Already a MATE?, Already a MATE? | 23 June 2025
What communication will I receive if there is a major outage?
If there is a major or significant local outage that affects your MATE service, we will let you know as soon as we can. ⚠️ Wha...
Internet plans, Mobile plans, Already a MATE?, Already a MATE? | 28 August 2025
What was the beIN SPORTS CONNECT promotion with MATE?
If you've received access to beIN SPORTS CONNECT through MATE, here's everything you need to know. This promotion ended on 3...
Nearly a MATE?, Mobile plans, Already a MATE? | 17 February 2023
I've just signed up for a mobile plan, what happens next?
Thanks for signing up! Here's what happens once you place a mobile order. Step 1 - Payment We process your first mon...
Looking to become a MATE?, Mobile plans, Already a MATE? | 9 August 2022
How do I get 5G?
To get 5G with MATE, you need: - A 5G compatible mobile handset and/or device that is not locked to another provider. - A...
Looking to become a MATE?, Mobile plans, Already a MATE? | 9 August 2022
Is 5G available in my area?
You can check 5G availability in your area on our mobile coverage map. The coverage map provided should be used as a guide a...
Mobile plans, Already a MATE? | 9 August 2022
Can I switch back to a 4G plan if I have a 5G plan?
Yes. You can switch from a 5G mobile plan to a 4G mobile plan, or vice versa, at any time. Best of all, we don’t charge any pla...
Mobile plans, Already a MATE? | 9 August 2022
How do I know if I am connected to 5G?
If you are in a 5G coverage area and have a 5G-compatible phone, a 5G symbol should appear on your device. For more information...
