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music streaming service, on us
when you connect a best mates 34GB or soul mates 40GB mobile plan*
*terms and conditions apply
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Your favourite music
Artist exclusives
All on TIDAL
Stream your
favourite songs
With TIDAL’s library of over 70 million tracks and 250,000 videos, you’ll get the ultimate music experience, ad-free. Create a playlist or try one of TIDAL’s, hand-curated by music editors and even the artists themselves.
Listen on your terms
Download your favourites with TIDAL’s offline feature. The songs you love are always available – even without Wi-Fi or 4G. Listen on Android, iOS, desktop player and a host of other supported devices. See TIDAL supported devices
Move your
music to TIDAL
Transferring your existing music library to TIDAL, including all
your playlists and favourites, has never been easier.
Get closer to
the artists
Whether it’s a playlist curated by your favorite artist, a behind-the-scenes look before they get on stage, or an in-depth conversation about their craft, TIDAL brings you closer to your music icons.
frequently asked questions
how long does my subscription to TIDAL last?
You will receive a minimum 12-month TIDAL Premium music subscription voucher code (valued at AU$11.99 per month) that will be renewed on an opt-in basis provided you remain active on an eligible MATE mobile plan. You can view the full terms and conditions of the offer here.
I already have an active TIDAL subscription, can I use my existing TIDAL account with MATE?
Yes, you can. Provided you do not have carrier or app store billing, you can add the MATE supplied voucher code to your current TIDAL account. You can find more information about redeeming your TIDAL voucher for existing TIDAL accounts here.
I have an issue with my TIDAL app/service, where do I go?
For any support with TIDAL or activating a TIDAL voucher code, please visit the TIDAL support page.
can I import my playlists from other streaming services I use?
Yes, we want your transition to TIDAL to be as smooth as possible. You can import any current playlists from other streaming services here.
how much data will streaming TIDAL music use?
TIDAL offers two bitrates associated with two different packages: 320kbps for the Premium package (included as part of the MATE voucher code), and 1,411kbps for the HiFi package.
The Premium TIDAL service could use up to 144MB of data per hour and could use up to 1GB of data in just under seven (7) hours.
More information can be found here.what happens to my TIDAL music if I cancel my MATE mobile?
If you downgrade to a non-eligible MATE mobile plan or cancel your MATE mobile plan, any associated, active TIDAL music subscription code will be cancelled.
You can continue to pay for your TIDAL subscription separately and keep your music if you wish to do so.
how many devices can I use simultaneously on TIDAL?
You can use one (1) device in online mode and five (5) devices in offline mode simultaneously with TIDAL.
• Example 1: You could listen to TIDAL on your PC/Mac in online mode and simultaneously listen on five (5) smartphones/tablets in offline mode;
• Example 2: You could listen to TIDAL on your smartphone in online mode, and simultaneously listen on three (3) tablets, and two (2) smartphones in offline mode;
why does my TIDAL voucher code have an expiry date?
You will receive a minimum 12-month TIDAL Premium music subscription voucher code (valued at AU$11.99 per month).
The voucher code will be renewed on an opt-in basis provided you remain active on an eligible MATE mobile plan, so please disregard the expiry date.
You can view the full terms and conditions of the MATE + TIDAL offer here.
I am an existing customer, can I get TIDAL?
Yes, if you are active on or move to an eligible TIDAL + MATE mobile plan, you can opt-in to receive TIDAL. To add TIDAL and/or change your mobile plan, please contact our support team.
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what our mates are saying about us
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Mate are the only company that actually found my NBN connection. Literally every other provider could not find my property listing on the NBN database. They are compassionate to an individuals circumstance and try their best to work with you. Would highly recommend their services.
Jai N.
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Customer service is incredible, super friendly and extremely helpful. You are talking with people that also speak fluent English which is a plus when trying to communicate over the phone. There really is no complications with this company, so easy to sign up, and even easier to end the contract. (I was moving overseas) but if I wasn't, I would be happy to stay with Mate.
Esther
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Been with mate for almost a year now and I'm happy with the service provided and the price. Never experienced dropouts. I've moved house and the transition from one place to the other has been very smooth. Definitely recommend to others looking for a good service
Cosimo Vozza
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I'm 74 years old and I couldn't easily connect with the internet at our new house. I was coming from an FTTP to an FTTN connection. The Technician who made it happen during my phone call was very patient, very understanding and above all very knowledgeable. YES, my lifeline has been restored. Thank you Mates.
davrown
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Started on a 12mb connection. It was so easy to get connected. Mates had the job done in 1 day when optus had taken weeks until I gave up. Second month I wanted to go up to 25mb connection and mate explained that well. When I stuffed up the dates mate helped me fix that too (even though it was 100% my stuff up). Couldnt be happier with their customer service and ease of getting connected.
Jay
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I received the modem within 3 days of the order and the set up was very simple. There was an issue with the NBN box as I use Wireless NBN. The call centre was very helpful. There were no lengthy on holds or overseas call centre experience. The issue was fixed quickly. we are very happy with the service
Yasas S.
