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Internet plans, Looking to become a MATE?, Nearly a MATE? | 28 May 2019
How fast can I get connected to nbn?
Great question - and one we get asked a lot! The time it takes to get connected depends on how nbn is delivered to your ...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 19 June 2025
What is an nbn connection box?
The nbn connection box (also known as the Network Termination Device or NTD) is the device that connects your home to the nbn n...
Looking to become a MATE?, Looking to become a MATE?, Looking to become a MATE?, Internet plans, Looking to become a MATE?, Mobile plans, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 7 September 2023
Does MATE offer priority assistance?
Short answer: No - MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-t...
Internet plans, Looking to become a MATE?, Nearly a MATE? | 16 February 2023
What are your current nbn internet plans?
All our nbn internet plans include unlimited data and no lock-in contracts. You choose a speed that suits your household. Wh...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 15 November 2024
What modem/router do you offer?
MATE offers the TP-Link VX230v modem/router for a one-off $165 fee. It’s fully unlocked and comes pre-configured for a seamless...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 13 June 2025
Do I need to cancel my previous internet provider when I switch to MATE?
When switching to a new nbn provider, it’s important to make sure your connection moves across smoothly, so you don’t end up wi...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 30 March 2021
What is nbn supplied equipment?
nbn supplied equipment refers to any gear installed at your home by nbn as part of getting you connected to the network. Thi...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 2 April 2025
What is an AVC ID and why does it matter?
AVC stands for Access Virtual Circuit. It’s a unique code that identifies your active nbn connection - think of it like a booki...
Internet plans, Nearly a MATE? | 13 August 2025
Why did my nbn order fail?
If you've received an email from us with the subject line "Order failed", it means something went wrong when we tried to connec...
