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Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 19 March 2026
How do I know if I have nbn Fibre to the Premises (FTTP)?
If you have Fibre to the Premises (FTTP), the biggest clue is that you’ll usually have nbn equipment both outside and insid...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 19 March 2026
How do I know if I have nbn Fibre to the Node (FTTN) or Fibre to the Building (FTTB)?
Fibre to the Node (FTTN) and Fibre to the Building (FTTB) usually look very similar inside the home. The main thing to c...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 19 March 2026
How do I know if I have nbn Hybrid Fibre Coaxial (HFC)?
If you have Hybrid Fibre Coaxial (HFC), the main clue is that you’ll have a cable wall outlet, not a phone socket. What ...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 19 March 2026
How do I know if I have nbn Fibre to the Curb (FTTC)?
Fibre to the Curb (FTTC) can look a bit like FTTN at first, because it also uses a phone wall socket. The difference is tha...
Looking to become a MATE?, Internet plans, Nearly a MATE?, Already a MATE? | 19 March 2026
How do I know if I have nbn Fixed Wireless?
Fixed Wireless is usually the easiest one to spot, because it normally includes an outdoor antenna on the roof or outside w...
Internet plans, Looking to become a MATE?, Nearly a MATE? | 28 May 2019
How fast can I get connected to nbn? | MATE
Great question - and one we get asked a lot! The time it takes to get connected depends on how nbn is delivered to your ...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 19 June 2025
What is an nbn connection box?
The nbn connection box (also known as the Network Termination Device or NTD) is the device that connects your home to the nbn n...
Looking to become a MATE?, Internet plans, Looking to become a MATE?, Looking to become a MATE?, Looking to become a MATE?, Mobile plans, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 7 September 2023
Does MATE offer priority assistance?
Short answer: No - MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-t...
Internet plans, Looking to become a MATE?, Nearly a MATE? | 16 February 2023
What are your current nbn internet plans?
All our nbn internet plans include unlimited data and no lock-in contracts. You choose a speed that suits your household. Wh...
