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latest nearly a MATE?s
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nbn internet, looking to become a MATE?, nearly a MATE? | 28 May 2019
how fast can I get connected to nbn?
Great question — and one we get asked a lot! The time it takes to get connected depends on how the nbn is delivered to y...
looking to become a MATE?, nbn internet, nearly a MATE?, already a MATE? | 19 June 2025
what is an nbn connection box?
The nbn connection box (also known as the Network Termination Device or NTD) is the device that connects your home to the nbn n...
looking to become a MATE?, looking to become a MATE?, nbn internet, looking to become a MATE?, looking to become a MATE?, mobiles, nearly a MATE?, nearly a MATE?, nearly a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 7 September 2023
does MATE offer priority assistance?
MATE does not offer Priority Assistance. Priority Assistance is a service designed to help people with life-threatening medi...
nbn internet, looking to become a MATE?, nearly a MATE? | 16 February 2023
what are your current nbn internet plans?
All our nbn internet plans include unlimited data and no lock-in contracts. You choose a speed that suits your household. Wh...
nbn internet, looking to become a MATE?, nearly a MATE?, already a MATE? | 15 November 2024
what modem do you offer?
MATE offers the TP-LINK VX230v modem/router that is unlocked, and ready to go out of the box for a one off $165 fee. The TP-...
nbn internet, looking to become a MATE?, nearly a MATE?, already a MATE? | 13 June 2025
do I need to cancel my previous internet provider when I switch to MATE?
When switching to a new nbn provider, it’s important to make sure your connection moves across smoothly, so you don’t end up wi...
nbn internet, looking to become a MATE?, nearly a MATE?, already a MATE? | 30 March 2021
what is nbn supplied equipment?
nbn supplied equipment refers to any equipment nbn installs in your home as part of the network rollout. nbn supplied equipm...
nbn internet, looking to become a MATE?, nearly a MATE?, already a MATE? | 2 April 2025
what is an AVC ID and why does it matter?
What is an AVC ID? AVC stands for Access Virtual Circuit. It's a unique code that identifies your current nbn connection. Thin...
nbn internet, looking to become a MATE?, nearly a MATE?, already a MATE? | 21 January 2025
can I reschedule my nbn installation appointment?
NOTE: If this is regarding an nbn fault appointment, please refer to this FAQ. If this is regarding rescheduling an nbn ins...
