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Looking to become a MATE?, Internet plans, Nearly a MATE?, Already a MATE? | 19 June 2025
What is an nbn connection box?
The nbn connection box (also known as the Network Termination Device or NTD) is the device that connects your home to the nbn n...
Looking to become a MATE?, Looking to become a MATE?, Internet plans, Looking to become a MATE?, Looking to become a MATE?, Mobile plans, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 7 September 2023
Does MATE offer priority assistance?
Short answer: No - MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-t...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 15 November 2024
What modem/router do you offer?
MATE offers the TP-Link VX230v modem/router for a one-off $165 fee. It’s fully unlocked and comes pre-configured for a seamless...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 13 June 2025
Do I need to cancel my previous internet provider when I switch to MATE?
When switching to a new nbn provider, it’s important to make sure your connection moves across smoothly, so you don’t end up wi...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 30 March 2021
What is nbn supplied equipment?
nbn supplied equipment refers to any gear installed at your home by nbn as part of getting you connected to the network. Thi...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 2 April 2025
What is an AVC ID and why does it matter?
AVC stands for Access Virtual Circuit. It’s a unique code that identifies your active nbn connection - think of it like a booki...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 21 January 2025
Can I reschedule my nbn installation appointment?
Need to reschedule your nbn installation appointment? No worries — you can do it yourself in just a few steps. Note: If this...
Internet plans, Looking to become a MATE?, Already a MATE? | 30 March 2021
What equipment do I need when moving home?
When moving house, it’s important to know what to take — and what to leave behind. ✅ Take with you: Your modem/router — whe...
Internet plans, Looking to become a MATE?, Already a MATE? | 18 December 2020
What speeds can I achieve on nbn Fibre to the Node (FTTN)?
If your premises is serviced by nbn Fibre to the Node (FTTN), we can't confirm your maximum speed up to the nbn Network Boundar...
