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Internet plans, Looking to become a MATE?, Already a MATE? | 28 July 2026
nbn Service Classes and connection timeframes explained
If we've sent you here, your connection has a "Service Class". It's a code the nbn uses to describe how ready your address is t...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 19 March 2026
How do I know if I have nbn Fibre to the Premises (FTTP)?
If you have Fibre to the Premises (FTTP), the biggest clue is that you’ll usually have nbn equipment both outside and insid...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 19 March 2026
How do I know if I have nbn Fibre to the Node (FTTN) or Fibre to the Building (FTTB)?
Fibre to the Node (FTTN) and Fibre to the Building (FTTB) usually look very similar inside the home. The main thing to c...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 19 March 2026
How do I know if I have nbn Hybrid Fibre Coaxial (HFC)?
If you have Hybrid Fibre Coaxial (HFC), the main clue is that you’ll have a cable wall outlet, not a phone socket. What ...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 19 March 2026
How do I know if I have nbn Fibre to the Curb (FTTC)?
Fibre to the Curb (FTTC) can look a bit like FTTN at first, because it also uses a phone wall socket. The difference is tha...
Internet plans, Looking to become a MATE?, Nearly a MATE?, Already a MATE? | 19 March 2026
How do I know if I have nbn Fixed Wireless?
Fixed Wireless is usually the easiest one to spot, because it normally includes an outdoor antenna on the roof or outside w...
Looking to become a MATE?, Internet plans, Nearly a MATE?, Already a MATE? | 19 June 2025
What is an nbn connection box?
The nbn connection box (also known as the Network Termination Device or NTD) is the device that connects your home to the nbn n...
Looking to become a MATE?, Internet plans, Looking to become a MATE?, Looking to become a MATE?, Looking to become a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Nearly a MATE?, Mobile plans, Already a MATE?, Already a MATE?, Already a MATE?, Already a MATE?, Accounts & billing, Faults & outages | 7 September 2023
Does MATE offer priority assistance?
Short answer: No - MATE does not offer Priority Assistance. Priority Assistance is a service designed for people with life-t...
Looking to become a MATE?, Internet plans, Nearly a MATE?, Already a MATE? | 15 November 2024
What modem/router do you offer?
MATE offers two plug-and-play modem/router options, both fully unlocked and pre-configured for easy setup. TP-Link VX230v WiFi...
