Yes, all MATE nbn plans come with unlimited data. There's no data limits and we won't reduce your internet speed after you've hit a certain cap either. We hate surprises and that goes for your bills too. You'll only pay for your plan's cost, not your usage. Plus, with no lock-in contracts there are no extra fees if you change plans if you want lower or faster speeds.

What's more, all our plans come with a money back guarantee. This means if you're not entirely in love with your internet service within the first month, you'll get all your money back if you cancel (terms and conditions apply). With no lock-in contracts, and a money-back guarantee, you can try MATE risk-free. That's how confident we are in the satisfaction guarantee we bring to our customers. At MATE, we believe in providing a fast, cheap, and reliable nbn internet connection, making us the ideal choice as your home internet provider.

Choosing the right nbn plan depends on how many people are in your household, how you use the internet, your lifestyle and the speed needed to support you working from home. Unsure which is right for you? Review our guide:

• Casual browsers & small households with 1-2 people → Try our Crikey nbn 25/10 plan - perfect for social media, browsing, and a bit of streaming.
• Medium users & families no more than 2-3 people → Go for our Ripper nbn 50/20 - ideal for 720p HD streaming, online meetings, and everyday usage.
• Seasoned web surfers & homes with up to 4-5 people → The No Worries nbn 100/20 plan gives you the speed for 4K streaming, large downloads, and gaming.
• Heavy users & households with 4-5 users → Choose You Beaut nbn 100/40 - great for uploading larger files, working from home, or gaming.
• Large families or households with 6+ users → Choose No Worries nbn 500/50 - great for streaming 4K video, uploading larger files, working from home, or gaming.
• Users with demanding needs & families with over 7 people → Step up to Fair Dinkum nbn 750/50 for souped-up speeds for streaming in 4K, running online businesses and households with flatmates sharing a single broadband service.
• Serious speed seekers & households with over 7 people → Switch to the Flamin' Fast nbn 1000/100 - our top-tier plans for families, home businesses and flatmates who expect the best.

Each of our nbn broadband plans features a choice of speeds. Luckily for you, every MATE nbn internet plan comes with unlimited data, no lock-in contracts, zero setup fees and Aussie support.

We never leave MATES hanging. Depending on your nbn broadband plan, you can expect to experience the following speeds during peak evening periods - 7 pm to 11 pm:

• Crikey nbn 25/10 plan: 25Mbps download / 10Mbps upload
• Ripper nbn 50/20 plan: 49Mbps download / 19Mbps upload
• No Worries nbn 100/20 plan: 97Mbps download / 19Mbps upload
• You Beaut nbn 100/40 plan: 97Mbps download / 36Mbps upload
• No Worries nbn 500/50 plan: 485Mbps download / 46Mbps upload
• Fair Dinkum nbn 750/50 plan: 719Mbps download / 46Mbps upload
• Flamin' Fast nbn 1000/100 plan: 831Mbps download / 96Mbps upload

These speeds are what you can typically expect during the evening when the network is busiest - so you can stream, game, work and browse with confidence, even in peak times.

Our Crikey 25/10 nbn plan is our most affordable service and a boon for casual internet users, students and small households. You'll get speeds to keep you studying, streaming music and basic HD video while enjoying unlimited, uncapped data at the lowest price. Plus, if you Bundle a Mobile Service, you'll score $10 off your monthly bill - that's a $120 saving every year.

Our nbn Home Phone Bundles are an easy and affordable way to stay connected to your mates online and over the phone. For an extra $9 a month, you can add a VoIP home phone to your service and enjoy unlimited calls to Australian home phones and mobiles.

We don't have dedicated company accounts. But who needs them when our residential nbn plans offer high-speed capacities and unlimited data? With no lock-in contracts and flexible month-to-month contracts, you can enjoy reliable internet to support your operations. The best nbn plans for home businesses, small businesses, remote workers and home offices you should consider include:

• No Worries nbn 500/50
• Fair Dinkum nbn 750/50
• Flamin’ Fast nbn 1000/100

Your nbn connection type plays a big role in the range of speeds your home internet can achieve. The technology used to connect your home - generally a combination of fibre optic cables with either copper line cables or Hybrid Fibre Coaxial (HFC) is owned, operated and installed by the NBN Co., which is outside MATE's control.

Here's a quick breakdown of the main nbn connection types:

• FTTP (Fibre to the Premises): Considered the gold standard, FTTP uses end-to-end fibre optic cables straight to your home, offering the fastest and most reliable speeds available. If you have another type of connection, you may be eligible for an nbn fibre upgrade depending on where you live and your nbn plan.
• FTTC (Fibre to the Curb): Optic fibre runs to a telecommunications pit on the footpath in front of your house, before the signal is transmitted via copper cabling. As most homes are generally within 100 metres of the kerb, this connection usually offers a better performance than FTTN.
• FTTN (Fibre to the Node) involves installing fibre optic cables from a fibre distribution hub to a node in a residential street, where the transmission is completed using copper wires for the final stretch. While speeds can vary depending on how far your home is from the node, it still offers a great performance to keep you connected.
• HFC (Hybrid Fibre Coaxial): Fibre optic cables are installed to a local node, before coaxial cables transmit the internet to your home. HFC uses a smaller proportion of existing infrastructure that FTTN and its technology is shielded, helping to prevent signal loss, offering a better overall performance.
• FTTB (Fibre to the Basement): Most often installed in apartment and multi-dwelling buildings, fibre optic cabling is connected to the building’s basement where existing wiring carries the internet to each unit. In older buildings, copper telephone wires may transmit the internet signal, where newer blocks, tend to use ethernet cabling, offering a connection with close to FTTP speeds.
• Fixed Wireless & Skymuster Satellite: Harnessing a technology similar to the 4G mobile network, Fixed Wireless connections use ground-based base tower stations to provide a fixed wireless signal to homes in regional and rural areas. MATE does not offer Skymuster Satellite, which transmits internet connectivity from two satellites.

Selecting an internet service provider in Australia can be overwhelming, but when it comes to comparing internet plans, it's not just about price-you want value and reliability. Here's what to keep an eye on:

• Speed: Look for both download and upload speeds that match your household’s needs, especially if you stream, game, or work from home. At MATE, we’ve got you covered with plans ranging from 25Mbps with Crikey nbn 25/10 to a whopping 831Mbps with our Flamin’ Fast nbn 1000/100.
• Data limits: Focus on unlimited plans that give you the freedom to use your service without getting caught short. All MATE nbn plans include unlimited data, which means there are no hidden limits or reduced speeds after hitting a cap.
• Contract terms: Choose providers that offer flexibility, so you’re not stuck if things don’t work out. We don’t just want to be your service provider—we want to be your MATE. That’s why there are no sign-up fees or extra charges if you switch plans or transfer your service if you move homes. Plus, with no lock-in contracts, you’re free to stay because you love our service, not because you have to.
• Local support: Look for providers who want to answer your questions, not just sales calls. That’s why our support teams are based in Australia and have the local knowledge to address all your queries.
• Bundling discounts: Some providers (like MATE!) offer great savings when combining service packages. We heard you call our name—when you bundle your nbn with a mobile service, you’ll get rewarded with a continuous $10 discount on your monthly bill—that’s over $120 in savings every year on top of our already competitively priced plans.

So what are you waiting for? With no lock-in contracts, 100% Australian support, no plan change fees, unlimited data on all internet plans, it's time to make the switch to MATE!

Yes, you need a modem, router or modem router to connect to any internet plan. At MATE, our BYO modem policy allows you to use your own devices without additional costs-you'll just need to connect it to our network.

If you don’t have a compatible modem or it’s a bit old and it’s time for an upgrade, we can provide our ready-to-go TP-Link VX230v modem when signing up for a one-time fee of $165. It’s ready to go right out of the box and deliver and get you connected with super-fast download speeds in no time

If your home has already been connected to the nbn, there’s no technician required. We can simply transfer the service, which can be as quick as a few hours, but may take up to 3 business days.

If an nbn service hasn’t previously been connected to your property, a member of your household who is over 18 years old needs to be home while a technician installs the nbn modem and nbn connection box. During their visit (generally four hours), you can ask for the nbn equipment to be installed in your preferred location, as long as it will work to nbn installation standards.

If your property hasn’t had an nbn connection before, the time it takes to get an activation appointment can vary from 9 to 19 business days, depending on the workload of the nbn technicians and your property’s readiness. But don’t worry, we always aim to secure the next available appointment, unless you specify otherwise.

If your property is already connected to the nbn network, then it’s likely we can activate your service within 1-3 business days once you’ve placed your order. However, please note that this may not always be possible as it depends on various factors like having the required equipment on-site and the type of nbn technology used at your property.

As long as your landline number is currently active with another provider, we should be able to transfer it to MATE. Just be aware that the transfer process can take between 2 to 6 weeks to complete and it won't begin until your nbn internet service is activated with us

It's very important that you keep your landline phone number active with your current provider until we confirm the port is complete. If your provider cancels or disconnects your landline during the porting process, we won't be able to complete the transfer and you will lose your number.

Once your service is activated, you'll need a compatible VoIP device or modem to use our nbn Phone service. Please note that we don't offer support for configuring BYO VoIP devices

Yes! MATE takes the hassle out of staying connected by allowing you to bundle nbn internet plan and mobile plan in the one go.

We get it, having all your plans under one provider is super convenient! That’s why we offer a bunch of nbn + mobile packages to choose from. You can mix and match the plans that fit your lifestyle the best. If you’re curious about how to personalise your nbn + mobile package, head over to our nbn plans page or give our friendly Aussie customer service team a buzz at 13 14 13 today.