Enjoy more ways to connect with Wi-Fi Calling!

Wi-Fi Calling lets you make and receive voice calls using a Wi-Fi network instead of the mobile network. You’ll need a compatible 4G device and a suitable Wi-Fi connection.

Wi-Fi Calling can be used anywhere with a compatible device and Wi-Fi.

To use Wi-Fi Calling, you’ll need a 4G mobile phone which is Wi-Fi Calling capable and a suitable Wi-Fi network.

The best way to check if your device is capable of Wi-Fi Calling is to visit your phone maker’s website (it may be called Voice over Wi-Fi).

If you have a VoLTE-enabled service, you should also have access to Wi-Fi Calling.

No. There are no extra charges for using Wi-Fi Calling specifically. It uses your Wi-Fi data, not your mobile data.

However, although MATE mobile plans don’t support international roaming, Wi-Fi Calling works when you’re connected to Wi-Fi overseas and therefore may result in other charges as calls are treated as if they’re made from Australia.

• National calls to Australian numbers are included in your plan

• International calls are only included if your plan includes them (selected countries)

• Calls outside your plan’s inclusions are charged at standard rates.

Yes. Wi-Fi Calling works when you’re connected to Wi-Fi overseas and therefore may result in other charges as calls are treated as if they’re made from Australia.

• National calls to Australian numbers are included in your plan

• International calls are only included if your plan includes them (selected countries)

• Calls outside your plan’s inclusions are charged at standard rates.

If you’re using an iPhone, you’ll see Wi-Fi after the carrier name (“Telstra” or “mate.”) in the status bar. Then your calls will use Wi-Fi Calling. When mobile service is available, your iPhone will use it for emergency calls. If you turned on Wi-Fi Calling and mobile service isn’t available, emergency calls might use Wi-Fi calling.

If you’re using an Android device, you’ll see “Internet Call” or “Wi-Fi calling” on the notification screen. When you’re not connected to Wi-Fi, your calls will use your mobile carrier, which will show as “Telstra” or “mate.”

If you have a compatible device, you don’t have to worry about downloading apps to set up Wi-Fi Calling. You just need to ensure the Wi-Fi network details are set up on your phone and that you are connected to the Wi-Fi network. Then dial as normal. In general, your device will default to Wi-Fi Calling while connected to a suitable Wi-Fi connection.

Yes, if you are connected to a suitable Wi-Fi connection, you will be able to make Wi-Fi calls in your home or office even in areas with no mobile coverage.

Your phone will make and receive calls over the Wi-Fi network, provided you remain in Wi-Fi coverage all the time.

Mobile calls handover seamlessly between VoLTE and Wi-Fi Calling. If you’re on the 4G network, your call will seamlessly move between the Wi-Fi and 4G.

If there’s no mobile connection available, then your call will drop out when you leave Wi-Fi coverage.

Yes, your smartphone or tablet must still authenticate with the Telstra Wholesale Network. So, Wi-Fi voice calls are protected by the same secure industry standards as other mobile calls.

Yes, your calling features such as Voicemail, call waiting or call conference will still work as normal on Wi-Fi calling.

Wi-Fi Calling is automatically enabled on MATE’s mobile network but requires a compatible handset to work.

If you are unsure if your mobile handset is Wi-Fi Calling compatible, please get in touch with the manufacturer of your device.

For any further inquiries or questions about Wi-Fi Calling please Live Chat with one of our team below:

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Need more information? Check out our frequently asked questions (FAQ) about MATE mobile here