- Standard form of agreement (SFOA)
- nbn® Key Facts Sheet – Regular plans
- nbn® Key Facts Sheet – High-speed plans
- nbn® Key Facts Sheet – Fixed Wireless plans
- Critical Information Summaries (CIS)
- Online safety code
- Appointment of advocate or authorised representative
- Anti fraud policy
- Payment assistance policy
- Complaint handling policy
- Complaint handling process
- Domestic and family violence support policy
- Credit/compensation policy
- Privacy policy
- Change of name request
- CSG waiver
- Mobile – voicemail & other features
- Mobile – international call charges
- nbn home phone (VoIP) – voicemail & other features
- nbn home phone (VoIP) – international call charges
- Moving home with nbn
- Spend management tools
- Refer a friend – terms and conditions
- Incorporated discount promotional terms
- BINGE promotion – terms and conditions
- Double Data promotion (Nov 2025) – terms and conditions
- beIN SPORTS CONNECT promotion – terms and conditions
- MATE30 promotion – terms and conditions
- RIPPER20 promotion – terms and conditions
- MATE15 promotion – terms and conditions
- 1 month money back guarantee – terms and conditions
- nbn Fibre Connect – terms and conditions
- Getting started with your MATE modem
- Recommended nbn VDSL modems – for FTTN & FTTB
- Recommended nbn modem/routers – for FTTP, HFC, Fixed Wireless & FTTC
- Scam calls – consumer guidance & advice
- SamKnows program – terms and conditions
You can find all the CIS (Critical Information Summary) documents for MATE's nbn and mobile plans on the Important Stuff page. You can also find agreements, terms and conditions, forms, and legal documentation.
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