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Can I Keep My Phone Number When I Switch Mobile Carriers?

Changing mobile carriers is becoming increasingly common as Aussies continue to look for the best deals and services. Nonetheless, the big question for many mobile phone users is whether you can keep your phone number when you switch providers. The good news is—yes, it is possible to keep your mobile phone number when you switch carriers, and it’s pretty easy to do so too! 

Can I keep my number if I change mobile phone providers?

In most cases, yes! This process is called number porting, and it lets you keep your existing phone number even when you switch to a different mobile provider. It’s a simple and convenient process that takes just a few steps. However, it’s important to note that there are some requirements that you need to meet and some terms and conditions that you need to be aware of. Check with your current provider and your new provider to ensure that you’re eligible for number porting and have all the necessary information before getting started.

What is number porting?

To keep it simple, number porting is the process of transferring your mobile phone number from one carrier to another. It’s a simple process that allows you to keep your phone number even when you change your mobile phone plan and provider.

If you’re planning to switch your mobile phone service in Australia, keeping your existing mobile number is essential. Porting your number is a simple process that can save you the hassle of updating your contact information and informing your mates about your new number.

The technology behind number porting involves a database that tracks phone numbers and their respective carriers. When a customer decides to switch carriers, the new carrier requests to port the customer’s number from their current carrier. The current carrier then releases the number to the database, which updates the customer’s phone number to the new carrier. The process may vary slightly depending on the country and the carrier involved, but the idea stays the same.

Benefits of Porting Your Mobile Number


Getting a new mobile number can be a hassle when you’ve had the same number for years. With mobile porting, you have the benefit of a new plan or service provider without memorising a new number or telling all your mates. You can also sidestep the need to update your contact information for your job, services or subscriptions.


When you switch to a new mobile network provider, you may be able to take advantage of promotional deals, discounts, or better-priced plans. Plus, if you’re using your number for work, then you don’t have to fork out extra money for updated business cards or marketing materials.


Nothing is worse than being tied to a mobile provider you’re unhappy with. Thankfully, mobile porting gives you a bit more flexibility without the inconvenience of losing your number. Whether you’ve just moved house and you’re dealing with bad reception, you want to save some money, or you’re just in need of a change, the flexibility of mobile porting can come in handy for a lot of Aussies. 

Can I Keep My Phone Number When I Switch Mobile Carriers

How do I keep my number when changing providers?

Step 1: Check if you are eligible to port your number

Before proceeding with the porting process, you must ensure you’re eligible. Most Australian service providers allow number porting, but some may have specific terms and conditions that you need to meet. Check with your current phone provider to see if you are eligible. You can also check the Australian Communications and Media Authority (ACMA) website for more information on porting your mobile number.

Step 2: Choose your new service provider

Once you’ve confirmed that you’re eligible to port your number, the next step is to choose your new mobile service provider. Take the time to research what options are available and select the provider that offers the best deal for you. You can compare the plans, pricing, network coverage, and customer service to make an informed decision.

At MATE, we’re proud to bring you the perfect mobile plans for your situation. Whether you’re a heavy data user or just need enough to stay connected, our 4G and 5G mobile plans offer something for everyone. From just $20 a month, you can take advantage of unlimited talk and text to standard Aussie numbers, no lock-in contracts and up to 150GB of data each month.

Step 3: Contact your new service provider

Once you’ve chosen your new mobile phone plan and service provider, the next step is to contact them and let them know that you want to port your number. They will guide you through the process and provide you with the necessary information. You can contact your new service provider through their website, email, or phone number.

Step 4: Provide your details

To port your number, you need to provide your details to your new service provider. Depending on your current and new plan, this might include your name, address, and contact information. Ensure to provide accurate information to avoid delays or issues during the porting process.

Step 5: Provide Your Current Mobile Number

Provide your current mobile number that you want to port. Your new service provider will initiate the porting process while your current provider releases your number to the new provider.

Step 6: Wait for the process to be completed

The porting process usually takes one to two business days to complete. During this time, you can still use your current service until the transfer is complete. Once the process is completed, your new service provider will inform you, after which you can start using your new service plan.

Tips for a smooth porting process

Here are some tips to help you ensure a smooth porting process:

  • Check if there are any outstanding payments or obligations with your current provider before initiating the porting process. You might have to pay early termination fees if you’re ending a plan or breaking a contract.
  • Don’t cancel your existing mobile plan until the porting process is completed.
  • Make sure that your new provider has all the necessary information, including your correct details and contact information.
  • Contact your new provider if you experience any issues during the porting process.
  • If you have a prepaid service, make sure that you have a sufficient credit balance to cover the porting process.

Common issues and solutions when porting your mobile number

Issue #1: Incorrect information

One of the most common issues that can occur when porting your mobile number is incorrect information. This can happen if you provide the wrong account number or date of birth to your new service provider or if your current service provider has incorrect information on file.

Solution: Double-Check the information

Always double-check your account details with your current service provider before submitting your port request to avoid this issue. You should also verify that your personal information matches what your current provider has on file.

Issue #2: Delays in the porting process

Another common issue is a delay in the porting process. This can happen if there are errors or discrepancies in the information provided or if there is a backlog in the porting process.

Solution: Plan ahead

To avoid delays, plan ahead and allow enough time for the porting process to complete. Also, ensure that you have provided accurate information and cleared any outstanding balances with your current provider.

Issue #3: Service interruption

Service interruption is another issue that can occur during the porting process, albeit rarely. This can happen if there is a miscommunication between your new and old mobile phone service providers or if there are technical difficulties during the porting process.

Solution: Contact customer support

If you experience service interruption, contact customer support immediately. They should be able to help you resolve the issue and restore your service as quickly as possible.

Issue #4: Inability to port your number

In some cases, you may not be able to port your number to your new service provider. This can happen if your current provider does not allow number porting or if there are other restrictions in place.

Solution: Research your options

Research your options before choosing a new service provider to avoid this issue. Ensure that they support number porting and that there are no restrictions preventing you from porting your number.

Issue #5: Loss of features

When porting your number, you may also lose certain features or services that were offered by your previous provider. For example, you may lose access to voicemail or call forwarding.

Solution: Check with your new provider

To avoid this issue, check with your new provider to see their features and services. Make sure they offer comparable features to what you had with your previous provider or that you are comfortable with the alternatives they offer.


By following the steps outlined in this blog and working closely with your new carrier, you can ensure a smooth transition and continue to enjoy the benefits of your current phone number without interruption. Remember to always to do your research and ask questions to make sure you are making the best decision for your needs. With a little effort, you can switch carriers and keep your phone number, making the transition to a new mobile service provider as seamless as possible.

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