Reconnect to reliable NBN with MATE
Up to 8x more reliable than FTTN – Experience the MATE difference đ
Check your fibre connected address
having trouble finding your address?
Why reconnect with MATE?
Faster, more reliable internet, future-proof connectivity.
Who benefits the most?
Work from home đť
Enjoy buffer free Zoom calls and lightning fast file uploads.
Gamers & Streamers đŽ
Experience low latency and smooth 4K streaming
Busy households đĄ
Handle multiple devices online at the same time without slowdowns.
Featured Plans
We’ve designed our plans to meet every household’s needs, whether you’re a casual browser or a power user.
đ No Worries nbn 100/20 plan đ
$60/month for the first 6 months with MATE30 promo
đ Fair Dinkum nbn 250/25 plan đ
$85/month for the first 6 months with MATE30 promo
đ Flamin’ Fast nbn 1000/50 plan đ
$90/month for the first 6 months with MATE30 promo
No matter your internet needs, MATE’s network is built for speed, reliability and performance.
How to reactivate your NBN connection in simple steps
Sign up in 2 minutes and re-activate in minutes âą
Check your address above đ
Browse and select one of our unlimited data nbn plans đ
Enter your details to get re-connected - don't forget your MATE30 promo code! đ˛
Here's what our mates have to say đ
Good choice - It's early days still, but so far have had helpful and efficient service. I'm happy with Mate.
Billy
Mate is very easy to use and the support is fantastic. You ring 7pm and you speak to someone who speaks English and is easy to understand. The Mate app shows me everything I need to know about my services. Fast NBN and mobiles work great because they use the Telstra lines and are a good price.
Helen
A solid choice for regular browsing and streaming - Reliable speeds and less disruptions. Best for browsing and streaming. Customer service is responsive. Great discounts. Overall, a solid service!
Susil
Why choose MATE?
Bundle internet & mobile to save
Unlimited data on all internet plans
No lock-in contracts
Frequently asked questions
How does Fibre to the Premises work?
Fibre to the Premises, otherwise shortened to FTTP, uses an optic fibre line that runs to an nbn network device (box) that will be installed somewhere inside your home. You then plug your modem/router into the connection device.
To connect to the internet on an FTTP connection, you will require a compatible router with a WAN port that will plug into the nbn NTD.
More information about nbn Fibre to the Premises (FTTP) can be found on the nbn website.Why is my NBN connection inactive, and how can I reactivate it?
Your connection may be inactive due to outages or faults. Try these steps:
- Restart your modem/router and NBN device
- Check for outages via the myMATE app or self-care portal
- Ensure the indicator lights on your NBN device are working.
If issues persists, get in touch with our support team.
How do I know if my property is eligible for a FTTP plan?
Simply enter your address above, and we’ll tell you what plans are available for your address. Otherwise, you can visit nbn’s page here to check your address for eligibility.
How long does it take to get connected to the nbn?
If your property is already connected to the nbn, you can sign up for an eligible FTTP plan and get connected in minutes! (Although in some cases, it may take a few hours, up to 1-3 business days in extreme cases).
How does MATE address issues of unstable internet connections?
At MATE, weâre committed to helping you resolve any internet stability issues quickly and efficiently. If youâre experiencing an unstable connection, the first step is to check for any known faults or outages in your area. You can do this by visiting our faults and outages FAQ, which provides guidance on how to identify if thereâs an issue affecting your service.
If there are no reported outages, we recommend basic troubleshooting steps such as rebooting your modem/router, checking for physical connection issues, and ensuring your Wi-Fi setup is optimised. For more detailed support and troubleshooting guides, visit our support page, where you’ll find helpful articles and ways to get in touch with our support team.
If the issue persists, our Aussie-based support team is always ready to assist in diagnosing and resolving the problem. Reach out to us, and weâll work with you to get your internet back to its best performance.
What are the benefits of returning to MATE as my NBN provider?
Returning to MATE as your NBN provider means getting back to great value, no-nonsense service, and an Aussie-based support team that puts customers first. Hereâs why youâll love being a MATE again:
đŤÂ No lock-in contracts, ever! â No lock-in contracts, giving you the flexibility to stay for the service, not because you’re locked in.
đ˛ Competitive pricing â We offer great value on NBN plans with straightforward pricing and no hidden fees.
đŚ Aussie-based support â Our friendly team is locally based and ready to help whenever you need.
đ¤ Trusted by thousands of Aussies â Donât just take our word for itâsee what our customers have to say on our reviews page.
Switching to MATE is simple, and weâll help you get connected with minimal downtime. Join us again and experience an NBN provider that truly looks after its mates!
How do I apply the promo code "MATE30" to get my discount?
When you’re signing up for a new nbn internet plan, there’ll be a section during the checkout process after you select your plan where you “add a promo code”.
Simply input “MATE30” there, and the discount will be applied to your monthly bill for the first 6 months.
Please note: MATE30 is available on selected nbn plans for new customers only. For T&Cs, click here.
Are there any hidden fees or charges?
Absolutely not!
Transparency is key for us. The price you see when selecting your plan is what you pay. And remember, there are no lock-in contracts, so you’re free to adjust your services as you see fit without any hidden fees.
How do the "no lock-in contracts" work? Does this mean I can cancel anytime without penalties?
Exactly right! At MATE, we want to keep you because you love our service, not because you’re tied down.
If you decide to leave, you can do so without any exit fees or penalties.
