All MATE internet and mobile plans are month-to-month with no lock-in contracts. Your service is billed monthly and will continue until you cancel.
We do not require advance notice to cancel. However, we do not offer pro-rata refunds or credits for partial months.
Your bill cycle date is the day your invoice is generated each month. If your service is active on this date, the full month charge will apply. To avoid this, you will need to cancel before your next bill cycle starts.
💡 Fibre Upgrade plans
Customer-initiated Fibre Upgrade plans have a minimum 12-month term at the upgraded address. If you ordered your Fibre Upgrade before 10 December 2025 and cancel early, an Early Termination Fee of $220 applies.
Eligible upgrades include moving from Fibre to the Node (FTTN), Fibre to the Building (FTTB) or Fibre to the Curb (FTTC) to nbn® Fibre to the Premises (FTTP) on selected high-speed plans (500Mbps and above).
📄 Full terms and conditions
⏪ Orders placed before 10 December 2025: View the full terms
🚀 Orders placed from 10 December 2025: View the full terms
The quickest and easiest way to cancel your MATE service is via self-service.
How to cancel via self-service
- Sign in to your account. Two-factor authentication is required and a code will be sent via SMS and email.
- Go to Services.
- Select the service you want to cancel.
- Tap the ••• menu.
- Select Cancel service and follow the prompts.
If you’re unable to cancel via self-service, or need your cancellation processed for a different date, you can contact us during our support hours:
- Call us on 13 14 13
- Live chat with us through our support page
