can I merge or combine two accounts together?

We don’t exactly “merge” accounts together. However, if you have multiple MATE services across two or more accounts, we can move all of your active services to one account.

Here is the information you’ll need to know:

• Requesting transfer of services:

To initiate the process of transferring services between accounts, you’ll need to contact our customer support team. They will guide you on the specifics based on your account details and the nature of the services you have on both accounts.

• Verification of Account Ownership:

Before merging, we’ll need to verify the ownership of both accounts for security purposes. You might be asked to provide details, answer security questions, and verify your account via 2-factor authentication (2FA).

• Review of Account Services:

Our support team will review the services attached to each account. Depending on the services you have (e.g., mobile, internet), there might be specific considerations or steps to ensure a seamless transition.

• Potential Billing Adjustments:

Moving services across accounts may also involve aligning billing cycles or making pro-rata adjustments. The support team will inform you of any changes to your billing or any potential credits or charges.

• Completion:

Once the transfer is completed, you’ll manage both sets of services under a single account. This can simplify management, billing, and any future interactions with our customer service team.

Remember, our goal at MATE is to provide a hassle-free experience for our users. Whether you’re consolidating services or have specific account management needs, we’re here to help.